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Complaint against NOKIA CARE

This is a discussion on Complaint against NOKIA CARE within the Mobile Services forums, part of the Mobile category; sir, i bought my phone nokia c7 on dated 14 aug 2011 of Rs 16800, as my phone is in ...

  1. #196
    Junior Member
    Join Date
    May 2012
    Posts
    1

    Default complaint against nokia care (dexters digital lab) in rohini sec-3, delhi



    sir,
    i bought my phone nokia c7 on dated 14 aug 2011 of Rs 16800, as my phone is in warranty period. few months later i found the mic is not working properly and i went to tha nokia care, i told the problem and they said by upgrading the software of phone the mic problem will be resolved and they upgrade the phone and nxt day i found the video format is not supported in the upgraded version. i again went to them then they said you have to submit the phone for 5 days.. they take 10 days to rectify the problem. when i went after 10 days... tha problem will not be rectified and they totally damaged the phone.touch is not working, headphones are not woking while inserting in it...my phone was totally ok before submitting except the video format supported problem.they replace all the original parts. they just misguided and mislead to us...what should i do now...kindly take serious action against them. i just want new phone against this phone

    regards
    nitika arora

    contact no-9873169111
    email id- nitikaarora98@gmail.com
    model no- nokia c7-00
    imei number- 357395049464749
    location -delhi

  2. #197
    Senior Member
    Join Date
    Aug 2011
    Posts
    927

    Default

    Hi,


    We have forwarded your concern to the team. Someone will connect with you soon regarding the same.

    Regards,
    Nokia India Team


    Locating a Nokia Care Centre (NCC) is very Easy !
    SMS “NCC<space>City Name” & send it to 55555, within few seconds you will receive the list of NCCs in that city.

  3. #198
    Senior Member
    Join Date
    Aug 2011
    Posts
    927

    Default

    Hi,


    Our team has contacted you and offered their suggestion to resolve your concern. Do feel free to contact us if you require any further assistance.


    Regards,
    Nokia India Team


    Locating a Nokia Care Centre (NCC) is very Easy !
    SMS “NCC<space>City Name” & send it to 55555, within few seconds you will receive the list of NCCs in that city.

  4. #199
    Senior Member
    Join Date
    Aug 2011
    Posts
    927

    Default

    Hi,


    Our team has contacted you and as per their update the issue has been resolved. Do feel free to contact us if you require any further assistance.


    Regards,
    Nokia India Team


    Locating a Nokia Care Centre (NCC) is very Easy !
    SMS “NCC<space>City Name” & send it to 55555, within few seconds you will receive the list of NCCs in that city.

  5. #200
    Unregistered
    Guest

    Default complaint against nokia care services

    I have a problem in my newly purchased c2-03, which is in warranty period, but nokia care sector-3 is charging me for repairing. Kindly look into the matter as soon as possible and revert.

  6. #201
    sandesh kumar
    Guest

    Default nokia X2-02

    headset is not working while playing F.M. itried it but it is not responding.please guide me to solve this problem.

  7. #202
    sandesh kumar
    Guest

    Default nokia X2-02

    headset is not working while playing F.M..I purchase this phone on 27/6/2012. It is my ferst time when i use this.

  8. #203
    Shailendra Srivastava
    Guest

    Default dear sir

    i have an complaint about your care center located in Allahabad City.I have gone to both the care center.From a month i am visiting but no response.The model number is nokia C203
    You can contact me on 8303803245,9838204177,

  9. #204
    Unregistered
    Guest

    Default Coplaint goa

    Sir

    this is regarding to the phone nokia lumia 800 purchase from nokia dealer m/s. Pacific, panjim dated 15/02/2012 imei no 359289041138955.

    With in the period of 1 month from the date of purchase i had given this set in your nokiacare mapuca for instument heating all time, it get hang very often and battery drained with in 6 hours. I reeived the set after period of all most 20 days.

    Now again after 4 month of purchased i had given this set in nokiacare mapuca for mic not working and internet not connecting, after a period of 15 days i received the phone but to my supprise nither the mic nor the internet as been repaired . But the set as been return to me as repaired.

    Now the set as been return to dealer pacific and he told me again the as been sent to pune.

    I would like request you in a good term as long time customer of nokia kindly replace this set as i have no faith in the above set.

    For you reference let me tel you i have kept all the copies of the corespondence with you and don't force me to put it in consumer forum to effect your company.

    Kindly do the needful at your best.

    Thanking you


    mahesh korgaonkar
    9823188696

  10. #205
    Senior Member
    Join Date
    Aug 2011
    Posts
    927

    Default

    Hi,


    Sorry to hear about your experience. Please write to us on nokiaindiadigitalmarketing@ovi.com and provide us with the following details


    1. Contact Number
    2. Your Location
    3. Device IMEI number.


    We will have someone from the team connect with you. Please mention your name on subject and add your contact in the email.


    Do include the complaint link in order to speed up the process.


    Regards,
    Team Nokia India.


    Locating a Nokia Care Centre (NCC) is very Easy !
    SMS “NCC<space><City Name>” & send it to 55555, within few seconds you will receive the list of NCCs in that city.
    sagar sharma likes this.

  11. #206
    Unregistered
    Guest

    Default Caomplinat against not servicing

    I Mr. Pradip Kumar Saha, allways usining Nokia brand and insist my family and friend to use only Nokia brand since 2002 . now i facing a problem with Nokia customer care as follows:
    I bought a Nokia C6-01 before one year. and kept safe custodyand use occassionaly only. but due to non availiblity of tower i visited the Nokia Care at Arya Infotech, 81A, Ahyama Prosad Mukherjee Road, Kolkata -26 on 17.08.2012 vide job Sl. No. 268504866/120817/41, but no action is yet taken by the center, and when i called over phone from last 4 days, they ansawared that the mobile is working progress and after 2 -3 hours we will called you. but no called is done form the care center, though i reminder every day. and they told me that you can take return your cell phone.

    So my faith on Nokia is going to over.

    your early action is awaited to solve the problem.


    Pradip Kumar Saha
    Jadavpur
    9433846448
    E-mail - pradipkumar_saha@yahoo.com

  12. #207
    Junior Member sagar sharma's Avatar
    Join Date
    Sep 2012
    Posts
    1

    Default

    Sir,
    I want to tell you that my phone Nokia C5-05 is having a restart problem and 1 (one) time it is replaced still this problem can't be removed , and now i want that the company may replace this handset with any other higher model or give me the money back with my loss of my money because of it , and if i tell my problem to Nokia care they do not co-operate to make this problem fix it .

    SAGAR SHARMA

    Sir,
    I want to tell you that my phone Nokia C5-05 is having a restart problem and 1 (one) time it is replaced still this problem can't be removed , and now i want that the company may replace this handset with any other higher model or give me the money back with my loss of my money because of it , and if i tell my problem to Nokia care they do not co-operate to make this problem fix it .

    SAGAR SHARMASir,
    I want to tell you that my phone Nokia C5-05 its new IMEI number is 358300041458318 and old IMEI number is 35282051276366 and these both phones were having a restart problem and 1 (one) time it is replaced still this problem can't be removed , and now i want that the company may replace this handset with any other higher model or give me the money back with my loss of my money because of it , and if i tell my problem to Nokia care they do not co-operate to make this problem fix it .

    SAGAR SHARMA
    ss

  13. #208
    Senior Member
    Join Date
    Aug 2011
    Posts
    927

    Default

    Hi,


    Sorry to hear about your experience. Please write to us on nokiaindiadigitalmarketing@ovi.com and provide us with the following details


    1. Contact Number
    2. Your Location


    We will have someone from the team connect with you. Please mention your name on subject and add your contact in the email.


    Do include the complaint link in order to speed up the process.


    Regards,
    Team Nokia India.


    Locating a Nokia Care Centre (NCC) is very Easy !
    SMS “NCC<space><City Name>” & send it to 55555, within few seconds you will receive the list of NCCs in that city.

  14. #209
    Junior Member
    Join Date
    Sep 2012
    Posts
    1

    Default

    sir,


    i have nokia x3-02 handset and before 3 days my mobile was hanged and keypad of my mobile stopped working and i lose my all imp software.
    next day i went to nokia care regarding this problem and they said that screw of my phone was rusted and they will take charge for repairing my mobile.
    my mobile is still in warranty period,
    but then also they charged me Rs 1143/-.


    after 2 days they give me my mobile back but when i check it, i found that my keypad is not working properly after repairing




    they are not giving me proper response regarding problem in my mobile and also charging very high money for repairing just a screw!!!!!!!!


    i want you to take proper action against them and take my complaint seriously otherwise i have to go to consumer court with my problem against nokia


    anticipating a favorable response from your valued side




    thankyou
    hiren naiya
    8866745463
    bhavnagar

  15. #210
    Senior Member
    Join Date
    Aug 2011
    Posts
    927

    Default

    Hi,


    We have forwarded your concern to the team. Someone will connect with you soon regarding the same.

    Regards,
    Nokia India Team


    Locating a Nokia Care Centre (NCC) is very Easy !
    SMS “NCC<space><City Name>” & send it to 55555, within few seconds you will receive the list of NCCs in that city.

 

 

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