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Hi,

Last month (17th January 2012) I showed interest in getting airtel broadband connection (2 mbps Rs 999 Plan) and in the process called airtel executive who came to my place (C-37, Shiv Marg, Dundlod House Colony, Hawa Sarak, Jaipur-302019) and asked to fill form (CEF No. 149527) and collected Rs 500.00 and promised to get the connection in next 2 days but unfortunately no one turned up and connection is pending till now.

Its been 19 days today after paying the amount and I am with no connection. I keep calling that executive (Mr Anil Kumar, Mob: +91-9660032015) and he keep saying that tommorow you get the connection otherwise giving silly answere as Today we are busy in closing of the month/ I need to check line/ Still! you didn't get i check it/I think you already get it and I will get the connection immediately.I paid the amount by cash on 17th Jan, 2012.

Now will anybody plz help me and suggest what should i do to get the connection.

Otherwise should I go to Consumer Forum?

Details:
CEF NO.: 149527
FSE Name: Anil Kumar Tulwani
FSE Code: JDSL33012
Customer Name: Dheeraj Kumar Verma
Place: Jaipur, Rajasthan

Attachment: Customer Enrolment Form

Thanks & Regards,
Dheeraj K. Verma
+91 9799135672

Dear Dheeraj ,

This is to inform you that your concern listed on 05 Feb 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get intouch with us at airtel: About bharti airtel: Feedback

Regards
Rakesh Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
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Dear Dheeraj K. Verma,

We would like to inform you that your concern listed 05 Feb. 2012, has been resolved. Should you have any queries please contact Airtel customer service at airtel: About bharti airtel: Feedback

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - Twitter
Facebook - Airtel Presence | Facebook