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Vodafone Cheating customers and customer support doen not listen

This is a discussion on Vodafone Cheating customers and customer support doen not listen within the Mobile Services forums, part of the Mobile category; Hi! My name is Pranshu Garg from Ludhiana, Punjab. My Vodafone number is 9646755449. Vodafone activated a service called Mobile ...

  1. 09-01-2010, 10:05 AM #1
    gargpranshu
    gargpranshu is offline Junior Member
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    Angry Vodafone Cheating customers and customer support doen not listen

    Hi!
    My name is Pranshu Garg from Ludhiana, Punjab. My Vodafone number is 9646755449.

    Vodafone activated a service called Mobile Radio on 23rd of August, 2010 around 7 - 8 pm and deducted Rs. 12 from my balance which made my balance Rs. -5. When I called to customer care the same time after being charge @ Re. 0.50/3 min they told me that the activation of your service will be updated in their system after 4 hours, so call back after 4 hours if it is company's mistake your money will be refunded. After that I don't know what they did I was not able to contact the customer care executive as they revert to main menu again this thing is happening till now. The next day was Rakshabandhan and I was too busy that day and since I am doing night job even I didn't get time to go to vodafone store within 24 hours. I was able to to go to vodafone store at Sarabha Nagar Market, Ludhiana (Punjab) on 27th August, 2010 to get my phone recharged and lodge my complaint. The agent Manpreet checked the account and said you are right the service is activated due to company's fault but you didn't complained to us in 24 hours we can't do anything, you just deactivate the service but money will not be refunded. Even the fault was of company itself they made my fault that I didn't get back to them in 24 hours. I had to specially visit vodafone store for the complaint, otherwise I could have recharged from a retailer nearby. But they just said we can't help you and gave a brochure "Tell us" and said it contains number which are working and you can call on them and talk about it. I tried both the numbers but they were not connected at all. When I said should I apply in the consumer court, they said sure and when asked to give things in written they refused.
    Now, again they activated caller tune on my number without any request and deducted RS. 45 from my balance on 31st August, 2010. And I am not able to get through the customer care executive from my phone and so I have to waste my time and fuel for their fault so that my money gets refunded.
    I want to file a case against them in the consumer court, what should I do? I want them to fulfill my loss which has been caused due to them as I have to recharge again because of their fault my balance gone to negative and being a very busy schedule I had to pass 4 days with negative balance.
    Please help.
    Thanks
    Pranshu Garg
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  2. 09-01-2011, 01:35 PM #2
    yesnandhu
    yesnandhu is offline Junior Member
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    Hi

    I have requested a MNP from my Airtel number to Vodafone through my nearest retailer on 28th Aug 2011


    The Details are here


    Unique Porting ID : AL358935
    Expiry date : 11 Sept 2011

    Number to be ported :
    [COLOR=#49535A !important]
    [COLOR=#49535A !important]
    [COLOR=#49535A !important][/COLOR][COLOR=#49535A !important]
    [COLOR=#49535A !important][/COLOR]
    [/COLOR][COLOR=#49535A !important]
    [COLOR=#49535A !important]9995477945[/COLOR]
    [/COLOR][COLOR=#49535A !important][/COLOR]
    [/COLOR]
    [/COLOR]


    New SIM details

    SIM No : 8991462160480666846

    PUK 1 : 21993998

    PLAN : MNP




    Below mail is a forwarded mail from Airtel team saying they have not received any MNP request from Vodafone


    Why this happens?


    if you are not interested in this migration , let me know the same , I will search some other good providers


    Or what are you doing there?




    I need an immediate reply






    Nandakumar

    ---------- Forwarded message ----------
    From: <airtelpresence@in.airtel.com>
    Date: Thu, Sep 1, 2011 at 1:15 PM
    Subject: Regarding MNP Request towards your#
    [COLOR=#49535A !important]
    [COLOR=#49535A !important]
    [COLOR=#49535A !important][/COLOR][COLOR=#49535A !important]
    [COLOR=#49535A !important][/COLOR]
    [/COLOR][COLOR=#49535A !important]
    [COLOR=#49535A !important]9995477945[/COLOR]
    [/COLOR][COLOR=#49535A !important][/COLOR]
    [/COLOR]
    [/COLOR]
    To: yesnandhu@gmail.com




    Dear Customer,

    Thank you for writing to Airtel.



    This is with reference to your e-mail, where in, you have requested for
    MNP (port out) towards your Airtel (Phone) number
    [COLOR=#49535A !important]
    [COLOR=#49535A !important]
    [COLOR=#49535A !important][/COLOR][COLOR=#49535A !important]
    [COLOR=#49535A !important][/COLOR]
    [/COLOR][COLOR=#49535A !important]
    [COLOR=#49535A !important]9995477945[/COLOR]
    [/COLOR][COLOR=#49535A !important][/COLOR]
    [/COLOR]
    [/COLOR]
    .



    Please be informed that the requested number could not be ported out, as
    we have not received the request from your desired telecom network
    service provider.



    Furthermore, we would request you to contact the desired telecom network
    service provider for the same and kindly generate a new UPC as the
    validity of the same is only for 15 days.



    However, should you require any further assistance regarding the Airtel
    services, please feel free to contact us directly at our e-mail address
    airtelpresence@in.airtel.com <mailto:airtelpresence@in.airtel.com> and
    we shall make every effort to revert with resolution at the earliest.
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  3. 09-07-2011, 01:59 AM #3
    Airtel_Presence's Avatar
    Airtel_Presence
    Airtel_Presence is online now Senior Member
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    Dear Nanda kumar,

    This is to inform you that your concern listed on 1 Sep. 2011 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.


    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
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  4. 09-08-2011, 11:06 PM #4
    Airtel_Presence's Avatar
    Airtel_Presence
    Airtel_Presence is online now Senior Member
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    Dear Nanda kumar,

    We would like to inform you that your concern listed 01 Sep. 2011, has been resolved. Should you have any queries please contact Airtel customer service at 121 or write to 121@in.airtel.com

    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
    Twitter - Bharti Airtel India (@Airtel_Presence) on Twitter
    Facebook - Airtel Presence | Facebook
    Submit Complaint.. Submit Complaint..
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