Hi,
I am Nirav Patel, I bought Airtel Sim Card, Having Sim Card Number :- 07259510795 before 3 months.
From the begining I had so many queries regarding Balance cut n all. I enquired about the same, they fixed the problem.
But after suddenly my airtel card has been deactivated, I inquired through mail, they wanted to sumbmit documents once again. But now as per the customer care, my card has been deactivated so it can not start once again.

I bought the card in 95 Rupees. and I had balance around 50-100 Rupees.

Please find the attached mail detail, which i sent to nodal officer. But nodal officer didnt reply back to my mail.

__________________________________________________ ________________________________
Dear Airtel Customer,

Thank you for writing to us.Your request has been registered with us and your unique reference no. is 2808201048704. Request you to quote your unique reference number for future interactions. We shall get back to you within 24 hours.




Warm Regards
Airtel Customer Service

Note: Please mention your mobile no. in the subject of the email whenever you write to us for a quicker response. Do not include any space or any special characters between the digits.

This is an auto-generated response. Kindly do not reply on this mail.
__________________________________________________ ________________________________

__________________________________________________ ________________________________

---------------------Original Message--------------------------
Subject: Reg:Mobile number deactivation - 7259510795
Date: 28/08/2010 12:39:17 AM
From: niravpatel0820000@gmail.com
To: nodalofficer.kk@airtel.in
Message body:
Dear sir,
I had bought airtel prepaid card before 3 months as I had heard about good
services from Airtel. My mobile no is 7259510795. My number was working till
24th August 2010. Prepaid card didn't work after that. When inquired about it
with Airtel Customer care by email(121@airtelindia.com), they asked me to
submit the documents which I had already submitted long back when I bought the
card.
Even this was not enough, today I went to Airtel customer care office at ITPL
and also tried to talk to customer care at121 , the officer behaved very badly.
I asked him which documents are creating problem , but he didnt reply me it
properly and told me that my number is never going to be activated
again. (Compaint No. 82722069100, Customer Care officer : Pradeep)
I afraid, if this issue doesn't get resolved withing 2-3 days , I would love to
go to Consumer Court and sue company for the same.

I hope to get reply as soon as possible.
Regards,
Nirav S. Patel
__________________________________________________ ________________________________

Dear Nirav ,

This is to inform you that your concern has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

Regards,
Rakesh Kumar
Airtel Customer Service Team

my mobile number is:9940849376

at 3 months before,i travel to my native place my unfortunately i miss my mobile

Dear Venkatraman ,

This is to inform you that your concern listed 9 Oct. 2010 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

Regards,
Rakesh Ranga
Airtel Customer Service Team

Dear venkatraman ,

This is to inform you that your concern listed 9 Oct. 2010 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However as your contact number is non contactable, we have sent a sms for the same. Please do write to us at airtelpresence@airtel.in with your contact details (address and landline or mobile phone number).

We assure you that we are committed to resolving the issue to your satisfaction.

Regards,
Rakesh Ranga
Airtel Customer Service Team

Dear venkatraman ,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to please drop us an email at airtelpresence@airtel.in and we will be happy to be of assistance.

Regards,
Rakesh Ranga
Airtel Customer Service Team

Dear Sir,

I had an Airtel Prepaid simcard no +91 9960241152.
I went to my native place for 3 months and on returning, found my simcard deactivated.
Not only that it has been issued to another customer.

That number was a very important number for me as it is mentioned in all my documents and official papers.

On contacting Airtel customer care my call was disconnected 2 times by a "Floor Manager" and a "Floor supervisor".
My call was cut even when i asked them not to cut the call... this behavior is uncalled for.

They are informing about this 3 months non usage deactivation rule after they deactivated my card. If they have to apply a rule they should first intimate the customer of this possibility. I received no sms, no call or any information about 3 month deactivation previously.

Pl contact at my current Vodafone no : +91 7798978797
Email: saurabhjain20@gmail.com

Saurabh Jain

Dear Saurabh ,

This is to inform you that your concern listed 02 Feb. 2011 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.


Regards
Rakesh Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@airtel.in

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Hi ,
My Docomo mobile number is 9035711128 . I have been using this number from last 14 months.

From 25th Jan it was showing SIM Card registration failed and so i was not able to use the service of docomo.

I called up the call center and they told me that my SIM has been deactivated, they were not able to provide me a reason for the deactivation.
further they told me to go for new connection & new number.. is this a solution .
I had rs 90 balance in my account .

I am very frustrated with this kind of answer & solutions ... i just want my number back ...

After seeing this kind of incidents with me, my friends have distended from taking docomo connection ever.

Rs90 is not a big amount for me, but if it's not refunded to me then I bet that I will stop using docomo and will never use it again.

Expecting a positive response from you.

Dear Praveen ,

This is to inform you that your concern listed 04 Feb. 2011 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.


Regards
Rakesh Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@airtel.in

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Dear Saurabh Jain,

I would like to inform you that your concern listed 2 Feb. 2011, has been resolved. Should you have any queries please contact Airtel customer service at 121 or write to 121@airtelindia.com

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@airtel.in

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Dear praveen bhaskar,

This is to inform you that your concern listed 4 Feb. 2011 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However as your contact number is non contactable, we have sent a sms for the same. Please do write to us at airtelpresence@airtel.in with your contact details (address and landline or mobile phone number).

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@airtel.in

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Dear praveen bhaskar,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to please drop us an email at airtelpresence@airtel.in and we will be happy to be of assistance.

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@airtel.in

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Dear sir,

I had taken a Airtel sim with Lifetime Validity (9880770882) 2 years back n i
was using it, thn when i came to abroad also i use to take calls etc, Suddenly
some days back my mobile balance of 500rupees suddenly disappeared without any
calls and messages. I anyhow wanted to continue to use the number so i tot i
will recharge after somedays, but now i can see that my mobile number is
disconnected. I want that number back and i want to activate it, can u say me
how can i get that number back. it was active somedays back. so please help me
in this issue. I am a trusted costomer of airtel. if this type of activity is
done then i dont know where that faith of ours on ur company will move it.. I
hope u can get back my number in any cost.

My Details are as below
NAME - Raees Rahman
Add- Sowbagya complex, Nagori, MANGALORE
Last Recharged Around 500.

UAE Number- +971554292951

Dear Raees ,

This is to inform you that your concern listed 14 March. 2011 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.


Regards
Rakesh Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@airtel.in

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