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Submit Complaint..i don't my docoments name
This is a discussion on Misuse of Documents submitted for mobile connection by Idea cellular and KIngs Electr within the Mobile Services forums, part of the Mobile category; i purchased a mobile sim of idea from New India Electronics (a branch of kings electronics), Panvel Tel 022 2745 ...
Misuse of Documents submitted for mobile connection by Idea cellular and KIngs Electr i purchased a mobile sim of idea from New India Electronics (a branch of kings electronics), Panvel Tel 022 2745 3856 on 22 march 2009 and submitted all required documents i] Pan card Xerox ii] Electricity bill Xerox iii] Photo
On first two days the shopkeeper was saying your account will be activated shortly in half an hour but still Its five days gone and mu number is not activated
when I call to Idea customer care of Idea they are way far from customer friendly, Hardly get connected from any other network and idea customer care no 12345 is blocked from my idea mobile, they just keep telling send the documents by courier, If you send mails to their customer care there is only a auto generated response nothing else
And just see the mail receipt from one of their customer care executive amit Bhandari he just send a mail saying that your number is activate without confirming whether it is activated or not
from Care Mumbai <care.mumbai@idea.adityabirla.com>
to **********@******.com
date 25 March 2009 11:24
subject activation of prepaid number 9594********
hide details 11:24 (21 hours ago)
Reply
Dear Mr. *****,
Thank you for writing to Idea cellular Ltd.
With reference to your email, we wish to inform you that the services of Idea mobile number 9594****** have been activated with effect from March 24, 2009.
We regret the inconvenience caused to you.
We look forward to a long and fruitful association with you.
Regards,
Amit Bhandari
Customer Care
Idea Cellular Ltd.
In case you require any further assistance, please:
1. Call the toll free number 12345, available only from your Idea mobile, anywhere across India.
2. Call at 9702012345, in case you are not using an Idea connection (not a toll free number).
3. Write us at care.mumbai@idea.adityabirla.com
well any way I can submit new documents but the problem is now the retailer Kings Electronics can make misuse of those previous documents submitted for getting connection for any illegal matter like terrorism. What should I do now? and if this document problem is not a issue then why this all security bubble, just to increase inconvenience to customer,
Anyway send the same letter to security officials of india,
Well there is no rule to give receipts for any documents submitted
Simply I am just going to stay away from Idea cellular and Kings Electronics panvel in Future
name of docoments i don't my docoments name
Junior Member
Document submitted for vodafone connection missing Hello sir,
I had purchased vodafone prepaid sim card with ICCID 8991301104337099210 and mobile number 8017818243 on 2nd week dec(think 11th Dec 2011) I had given my id,address proof and photo, after about 20 days ,mobile service was blocked. when visited vodafone store they told me that the simcard is not on my name, and they told me to ask the sim dealer(FE-41 SECTOR 3,SALT LAKE KOLKATA),i asked dealer about that he told me there is a chance of mistake with distributor or something, than i went to the nearest VODAFONE STORE office and on their advice resubmitted my documents got migrated to post-paid under my name(since i had given in office and many other relative) but i still dont know where my photo and id and address proof went and also i want to know if anyone is illegally using simcard on my id should be blocked immediately.Also please let me know what action can I take.
Document submitted:
Photo,PAN Card-AVCPK3064F,Passport xerox-G2993833
Vodafone complaint id:- 06-01-2012(12 30 am)-----1028633489
Regards,
Ashish Kumar
Senior Member
Hello Ashish,
Thanks for writing to us with your concern. We are sorry for the inconvenience faced. Please share your alternate contact number with us at Vodafone India - Complaints - Requests - Enquires so that we may assist you better. For any other assistance you can call us on 198.
Regards,
Vodafone Customer Care
Junior Member
Hi Sir,
Thanks for your response.You can contact me at this alternate number(+91-8017270414-colleague's number).My concern is how the sim was activated on someone's else name though I submitted all my documents initially..I visited vodafone store on 5th Jan 2012 and on suggestion of executive there I resubmitted the document and it was said to be transferred under my name(though it is not yet activated till now) with same mobile number and different simcard(ICCID NO 8991300904000063604) as it was made post-paid but under my name.But what about the first set of documents that I provided earlier????..Also when initially simcard with ICCID 8991301104337099210 was activated under someone's else name(I was unaware that time)
,I called customer care so many time for various queries like knowing tariff plan and so called for security reason they asked mobile number and my name.When i replied they never said Id mismatch or something,I came to know only when my mobile number 8017818243 with ICCID 8991301104337099210 was barred(in a month time from the day I was using the sim)
Regards,
Ashish Kumar
Last edited by ashbangalore; 01-07-2012 at 12:40 PM. Reason: vodafone Store visit date is :5th Jan 2012 and as 5th Jan 2011
Senior Member
Hi Ashish,
Please note that we've sent you an email regarding your concern. Email us at vodafonecare.kol@vodafone.com for any further assistance, we'd be glad to help.
Regards,
Vodafone Customer Care, Kolkata
Junior Member
Hello Sir,
The earlier document set submitted is still missing.Please let me know what should I do?
Thanks
Regards,
Ashish Kumar
Senior Member
Hi Ashish,
We also tried calling on the given numbers, but there was no response. Please write to us at vodafonecare.kol@vodafone.com for any further assistance, we'd be glad to help.
Regards,
Vodafone Customer Care, Kolkata
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