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Reliance Smart Card Decrease talk time 75% less

This is a discussion on Reliance Smart Card Decrease talk time 75% less within the Mobile Services forums, part of the Mobile category; Hello All I subscribed a mobile connection from Reliance Smart Card(Life time). After some month of connection, companies minimising talk ...

  1. #1
    Unregistered Guest

    Default Reliance Smart Card Decrease talk time 75% less

    Hello All
    I subscribed a mobile connection from Reliance Smart Card(Life
    time). After some month of connection, companies minimising talk
    value for the Life time Members very frequently.

    When I was subscribed .... Their were topup recharge of Rs.50,
    Rs.60,Rs.100 etc. and talk time was after deduction of Service Charge
    (12%)

    After couples of months company close these recharge coupons. and
    issued card with Rs.110, Rs.200, Rs.300.
    Instead of this they decrease talktime value from 60% on the name of
    12% tax and Administrator charge.
    Rs.110=Rs.60 Talk time
    Rs.200=Rs.110 Talk time
    Rs.300=Rs.225 Talk time

    Now they again decrease the talk time value from Rs.60 to Rs.40 from
    Rs.110 recharge coupons.


    **I feared that at last their will be only administrative charge not
    Talk time value.

    ** I can not change this number becuase I have distributed this on a
    wide area and will suffere in huge loss if change.

    I want to fill a case in Consumer Forum of India If it applicable.

    thanks and waiting your valuable reply

  2. #2
    Unregistered Guest

    Default

    Our life has become more comfortable with technologocal development but if we
    do not updated ourselves there is every possibility of cheating

    U R right, these companies use unfair means and get benefitted from our lack
    of awareness which can be easily avoided by sparing some time in their
    CONDITIONS APPLY and FINE PRINTS

    But dear, I dont thing you will win if you outright file a case as per the
    details which you have shown here

    As u know all the telecom services are controlled by TRAI(Telephone Regulating
    Authority of India) and if TRAI has no clear rules regarding the validity ,
    talktime , recharge coupens , service taxes etc then it is very difficult to
    crack the nut

    I will share two real incidents with me
    1) I am having Airtel connection and once I noticed that my pulse time is 52
    sec instead of standard 60 sec, I immediately informed to Airtel customercare
    and from next time till date I didnt face such problem

    2) I did shopping with ICICI credit card and paid whole amount ONLINE , but,
    by mistake I dropped a cheque (ICICI Bank saving account) of same amount in
    nearby ICICI ATM drop box and bank accepted my request within no time

    Surprisingly, after 3 days I checked my credit card account and found that
    credit card merchant banker has imposed a penalty of Rs 280 as " cheque dishonor
    " though it was STOP PAYMENT and how can they charge when full payment made to
    them online

    I talked no of times to their customercare team and forced them to take this
    issue in consumer forum and they reversed their illogical penalty, I was so hurt
    and cancelled the card to teach them a lesson that today's customer will not
    bear such cheating

    But one thing is sure, you can not fight unless you are not aware with the
    rules and loopholes in the rules

    With best regards and good luck

  3. #3
    Unregistered Guest

    Default

    Thanks for reply

    I know the CONDITION APPLY that companies have the right to change triffs
    and other charges. But this is cheating that suddenly 80% amount of charges will
    be deduct on the name of Administrative Chare. I am a Life Time Subscriber. But
    From other Life Time Serice Provider their is no Administrative Charge. They
    Only deduct Service Taxt(12%). Becuase subscriber is life time so they dont have
    to pay Rental.... But in Relience Advnace Card their is rental charge on the
    name of Administrative charge.

    One cheating also is that When I Subscribed a Connection from this company
    I paid for life time. Now it is showing that If I will charge within 6 months
    then they will change my subscribership into normal. So I can say that they get
    money for life time to me and after some time Company changes my subscriber into
    validity of 6 months. Is this a cheating. I can fill case against this changing
    rules. Becuase in terms and cindition I dont remember this is written.

    thanks

  4. #4
    Unregistered Guest

    Default

    Dear Friends,
    I have faced similar problems and at their own whims and
    fancies and high handedness Reliance Mobile charges are calculated.
    If you contact their consumer(dont) care centre you get
    sterio type replies "we will look in to the matter" . I bought a
    International calling card of Rs.250 after i fineshed talking to a
    foreign number my balance left in the card was Rs. 7 now I can not get
    a refund for this Rs. 7 nor i can call an intl. call the worst is
    still to come MY LOCAL TOP UP OF RS. 70 became nil after I called up
    intl call. I am at a loss of Rs. 77 and no one to listen I am left
    high and dry and as my friend has rightly said cannot give up the
    phone as the number is well distributed to family and friends.

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