Sometime back I bought a new hutch prepaid card at Mumbai's central
suburbs, Govandi.

The Dealer gave me a "monthly" incoming scheme wherein I have to pay
Rs.99/- every month for next 12 months and after which I am eligible
for free incoming for Life.

Time and again I am flooded with " sms " from Hutch saying that if I
did a refill/recharge for a particular amount I am eligible for so
and so benefits.

When I do it. I do not get the benefits. Instead I am simply given a
talktime that costs me Rs.2/per call to any number.

Even a publicly sold refill of Rs.30/- which "guarantees" free 100
minutes of Hutch to Hutch is denied to me.

When I call up " customer care " they say I am not eligible to any
other scheme. If I want to get the benefits I have to " OPT OUT OF THE
MONTHLY SCHEME by PAYING ANOTHER Rs.99/-( as opt out fees ).

When I protest and keep telling them that why am I getting messages or
sms for schemes I am not eligible they simply brush it off as a
company policy to send sms to every customer be it tom dick or harry
or whether he/she is eligible or not.

Even the publicly sold refill of Rs.30/- does not say " conditions
apply " nor their sms say " conditions apply ".

This is open fraud on the customers and a nuisance from Hutch or Orange.

Is the TRAI listening or do we all have to go to Consumer Court to get
redressals ??

Muthreja Suresh