fromgsm.customercare@relianceada.com <gsm.customercare@relianceada.com>
toBiswo Samal

dateFri, Jun 18, 2010 at 8:18 AM
subjectRE:'ADAG=006-147-301'Reference your e-mail

hide details Jun 18


Dear Customer,

This is with reference to your e-mail regarding network coverage issue. Please note that this complaint is logged as Service Request ID 129591677. We are working on it and will respond to you in next 14 days.

Regards,

Vaishali Kadam
GSM Customer Care
Reliance Communications

The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice.

This electronic message transmission contains information from Reliance Communications Ltd and is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.
-----Original Message-----
From: Biswo Samal
Date: Wednesday, June 16, 2010 12:49 PM
To: gsm.customercare@relianceada.com (gsm.customercare@relianceada.com)
Subject: RE: Poor Network .

Exact location where problem faced (Complete Postal address) : 11th Floor, Sigma softtech Park,Virthur,Bangalore,560066.
Your Reliance GSM number: 9590588861
Indoor/Outdoor: Indoor
Number of signal bars: 1-2 ,sometimes no network .
From when are you facing this problem: from beginning.
Alternate contact number (if available): 9535519939
Specific time/All the time:All time
Handset Type:Carbon/Samsung/Nokia all mobiles I tried.
Best time to contact you at the alternate number:Any time
Biswo Samal

From: gsm.customercare@relianceada.com [mailto:gsm.customercare@relianceada.com]
Sent: Wednesday, June 16, 2010 12:38 PM
To: Biswo Samal
Subject: RE:'ADAG=006-138-018' Poor Network ..

Dear Customer,

We regret the inconvenience caused to you.

In response to your mail regarding network issue, we request you to write us back with the following details at the earliest.
Exact location where problem faced (Complete Postal address) fill details which are applicable
Your Reliance GSM number:
Customer Application Form (CAF)number:
Door No/ Shop No /Plot No:
Area /Sector/ Street Name/Landmark:
Village / post:
Taluka / tehsil:
Zilla / District:
Indoor/Outdoor:
Number of signal bars:
From when are you facing this problem:
Alternate contact number (if available):
Specific time/All the time:
Handset Type:
Best time to contact you at the alternate number:
We would require the same to assist you, since we tried contacting on your number but were unable to reach you.

Regards,

Chandan Kumar
GSM Customer Care
Reliance Communications

Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.

The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice.

This electronic message transmission contains information from Reliance Communications Ltd and is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.


-----Original Message-----
From: Biswo Samal
Date: Tuesday, June 15, 2010 09:43 AM
To: Care Email (customercare@relianceada.com)
Subject: Poor Network .

To: customercare@relianceada.com (customercare@relianceada.com)
Subject: Poor Network .


Dear Manager,

I have been using 3 Reliance GSM mobiles for me and family.

While in office/Lift the network is very poor ..I tried with different mobiles but yet network is very poor.Request you to look at this issue ASAP.

My office is at -11th Floor,Sigma softtech Park,Virthur,Bangalore,560066.


Biswo Samal













fromgsm.customercare@relianceada.com <gsm.customercare@relianceada.com>
to"biswo.samal
dateSun, Jun 27, 2010 at 1:10 PM
subject'ADAG=006-209-312' Reference to your e-mail regarding service request id 129591677

hide details Jun 27


Dear Customer,

In response to your mail regarding network issue, we would like to inform you that your complaint has been forwarded to our technical team for necessary action and optimization is going on and the same is expected to be resolved soon. Please be assured appropriate action will be taken in this regards.

Regards,

Chandan Kumar
GSM Customer Care
Reliance Communications

Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.

The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice.

This electronic message transmission contains information from Reliance Communications Ltd and is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.

Reply Forward

Reply |Biswo Samal to gsm.customerca.
show details Jul 14


Hey Dear ,

You are just making fun.Till today nothing has been done , net work is still poor ,in all mobiles it is imergency.


- Show quoted text -
On Sun, Jun 27, 2010 at 1:10 PM, gsm.customercare@relianceada.com <gsm.customercare@relianceada.com> wrote:

Dear Customer,

In response to your mail regarding network issue, we would like to inform you that your complaint has been forwarded to our technical team for necessary action and optimization is going on and the same is expected to be resolved soon. Please be assured appropriate action will be taken in this regards.

Regards,

Chandan Kumar
GSM Customer Care
Reliance Communications

Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.

The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice.

This electronic message transmission contains information from Reliance Communications Ltd and is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.





--
Best Regards,














Dear Customer,

This is with reference to your e-mail regarding network coverage issue. Please note that your complaint is re-logged as Service Request ID 131990567. We are working on it and we will respond to you in next 14 days.

We understand the inconvenience caused to you and take this as a feedback to improve our services to meet your expectations.

Regards,

Biswash Thieng
GSM Customer Care
Reliance Communications

The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice.

This electronic message transmission contains information from Reliance Communications Ltd and is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.

-----Original Message-----
From: Biswo Samal
)
- Show quoted text -

Date: Wednesday, July 14, 2010 02:45 PM
To:
gsm.customercare@relianceada.com (gsm.customercare@relianceada.com)
- Show quoted text -

Subject: Re: Reference to your e-mail regarding service request id 129591677
- Show quoted text -

Hey Dear ,

You are just making fun.Till today nothing has been done , net work is still poor ,in all mobiles it is imergency.


On Sun, Jun 27, 2010 at 1:10 PM, gsm.customercare@relianceada.com <gsm.customercare@relianceada.com> wrote:

Dear Customer,

In response to your mail regarding network issue, we would like to inform you that your complaint has been forwarded to our technical team for necessary action and optimization is going on and the same is expected to be resolved soon. Please be assured appropriate action will be taken in this regards.

Regards,

Chandan Kumar
GSM Customer Care
Reliance Communications

Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.

The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice.

This electronic message transmission contains information from Reliance Communications Ltd and is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.




--
Best Regards,
Biswo Samal

Reply Forward

Reply |Biswo Samal to gsm.customerca.
show details Jul 16


Issues are to be for resolved and not to be re-logged.

If some issue has not been resolved by 14 days , how come it will be resolved with the re-log !










Dear Customer,

This is with reference to your mail regarding network coverage issue. Please note that your feedback is forwarded to our technical team. Kindly note that optimization is going on and is expected to be resolved soon.

Yours Sincerely,

Indrajit Surve
GSM Customer Care
Reliance Communications

Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.

The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice.

This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.