Hello,

As you mentioned that you have already registered your complaint with the Airtel Prepaid customer care but still not get any response, so we suggest you to send a written notice via email or registered post, mention all the details in it and ask them for the proper solution with in the mentioned time in the notice, wait for their response and revert us back.
Note: Keep all the copy of Complaint, Notice and the registered post slip, this may help you if you need to knock the consumer forum.
If still have a question Feel free to contact us again.
Visit: Address to know the nodal officer details.
For notice reference Visit: Notice before filing consumer complaint
Visit: Airtel Mobile Customer Care ( Nodal Officer ) to know the Nodal officer details.

still have a question feel free to contact us again.

Dear Customer,

This is to inform you that your concern has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

Regards,
Rakesh Kumar
Airtel Customer Service Team

Respected sir,

My number is 9566147180. I am using this number for the past one year....i Bought this number on july 09.....But on december 09 my sim card got damaged so i went to purasaiwalkkam airtel showroom to replace my sim card there i was suppose to know that this number not in my name....It was updated with some unknown person name. So at that time i gave my call details, recharge history and my complete id proof and address proof and i bought a duplicate sim card, now on 11th of this month i lost my mobile along with sim card so i went to saidapet airtel store and i again applied for duplicate sim card, At that time again i faced the same problem happened like december 09, so again i gave all my details and i got the sim card but today evening by 4 pm my sim was suspended... i called your customer care and i asked for the reason for suspension they informed me that my number totally vanished from airtel network.....Due to name miss match....So now i want the complete reason and i want my number back.....
Kindly help me to resolve this problem.....My alternate number is 9710444143.

Thanking you,

Magesh.B

Dear Magesh,

This is to inform you that your concern has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

Regards,
Rakesh Kumar
Airtel Customer Service Team

i try to call airtel cum care no but call end after recording voice over how i can contect the cum care very bad service if you not able to rectified the cum complaintzs you just close this services very bad service dont misuse the custmers

Dear Customer (Very bad customer services ),

This is to inform you that your concern listed 02 March . 2011 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please do write to us at airtelpresence@airtel.in with your contact details (address and landline or mobile phone number).

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Rakesh Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@airtel.in

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My number is 9894164647.. I am using airtel for the past 7 yrs. I stay in chennai and I recharged my number through ICICI online as my balance was Rs -9.00. I got a confirmation message from ICICI that the amount is deducted and got the bill for RS 100/. But the amount was not credited to my airtel balance. I called airtel customer care. They told that they will raise a complaint and it will take 72 (3 Days) hours to fix the issue. I told them time for fixing the issue is too much and told them I cant be without calling any one for 3 Days. They transfred me to the manager where again the same was told and she gave me a manager number 9952434865 to call and get the issue fixed.But with Rs -9/ I was not able to call that number which was not toll free.So I again called airtel 198. Call was picked up and they told me theiedannot help me and tranfered the call and the call got disconnected. I again tried call got disconnected.Then again I tried, they tranfered me again I was in hold for 10-15mins which is the worst customer experience I have ever had and I want to acknowledge this to higher level who can take proper action and help me in getting my issue fixed out.

expecting your support still,
Regd,

Arun

Dear Arun ,

This is to inform you that your concern listed 14 March. 2011 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.


Regards
Rakesh Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@airtel.in

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Dear Arun,

This is to inform you that your concern listed 14 March 2011 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However as your contact number is non contactable, we have sent a sms for the same. Please do write to us at airtelpresence@airtel.in with your contact details (address and landline or mobile phone number).

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@airtel.in

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Dear Arun,

We would like to inform you that your concern listed 14 March 2011, has been resolved. Should you have any queries please contact Airtel customer service at 121 or write to 121@in.airtel.com.

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@airtel.in

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Hi
This is Iswarya Anup
,
My mobile connection got barred due to address verification , But i have submitted my proof and I dint get my connection still . I called airtel customer care more than 5 times but they dint respond well and went to airtel outlet ( T.Nagar,Chennai ) and had given complaint about my connection but they are not even considering customers well .. Useless executives are playing games in facebook through internet..Hereafter i wont believe in airtel service and there are lot of services which are giving good response to customers with good offers ... am using airtel broadband , now am going to relieve from it and going to give good broadband connection which will have good customer service... "worst service I have ever faced" Wasted lot of money too

Thanking you,
Iswarya Anup
Iswarya

Dear Iswarya ,

This is to inform you that your concern listed 11 May 2011 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please do write to us at airtelpresence@in.airtel.com with your contact details (address and landline or mobile phone number).

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Rakesh Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com

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Dear Iswarya Anup,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to please drop us an email at airtelpresence@in.airtel.com and we will be happy to be of assistance.

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com

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