Hi Sir,

This is just to inform you that Reliance Communications Ltd have debited my savings bank account without any authorisation. As per below mail the auto debit facility from my bank was de-activated in April 2010 and they have again debited my account with the bill amount which is totally an unauthorised one and is a really theft of money.
In March 2010 also they debited unnecessarily once for the bill amount(when it was already paid) and additionally also Rs 500 was deducted without any cause.

Please can you check this one and help me? I am very frustrated as even after confirmation from their side on mails below regarding de-activation of auto debit facility, they are debiting my account unncessarily. THIS IS A SURE THEFT.

P.S. Whole mail trail on earlier issue is in there below this mail.

Regards
Vineet Srivastava
09672997550


From: "serviceassurancecell@relianceada.com"
<serviceassurancecell@relianceada.com
Date: Sat, 03 Apr 2010 00:03:06 +0530
Subject: RE:'ADAG=005-580-981' Reference to your e-mail
To: Vineet Srivastava <vineetsriv@gmail.com

Dear Mr. Srivastava,

This is in response to your e-mail regarding Electronic Clearing
System (ECS) issue on your Reliance Mobile number 9319258625. Please
note that as per details checked it was inadvertently deducted through
ECS system, However as per checked details all debited amount has
reflecting in our system and same will be adjusted in your next
subsequent bill.

Also as per confirmation received from relevant department, ECS
facility has been deactivated successfully from your account.

We understand the inconvenience caused to you and take your feedback
to improve upon our services.

Yours sincerely,


Arun Padiyar
Service Assurance Cell
Reliance Communications


-----Original Message-----
From: Vineet Srivastava (vineetsriv@gmail.com)
Date: Friday, April 02, 2010 01:38 PM
To: serviceassurancecell@relianceada.com
(serviceassurancecell@relianceada.com)
Cc: RCOMNodalOfficer.UPE@relianceada.com
(RCOMNodalOfficer.UPE@relianceada.com);
RCOMAppellateAuthority.UPE@relianceada.com
(RCOMAppellateAuthority.UPE@relianceada.com)
Subject: Re: Reference to your mail

Hi,

Any answers???????????


Vineet Srivastava
9672997550

On 31 March 2010 17:01, Vineet Srivastava <vineetsriv@gmail.com wrote:

thanks for the update but why were those amounts deducted??I need an answer on this......!!!



VINEET SRIVASTAVA

On 31/03/2010, serviceassurancecell@relianceada.com
<serviceassurancecell@relianceada.com wrote:
Dear Customer,

With the reference to your mail regarding Electronic Clearing System (ECS)for your Reliance Mobile number 9319258625, please note that as per
confirmation received from relevant department, ECS facility has been
deactivated successfully from your account.

Further, as per checked details all debited amount has reflecting in our system and same will be adjusted in your next subsequent bill.

Yours sincerely,

Brajesh Sharma
Service Assurance Cell
Reliance Communications



-----Original Message-----
From: Vineet Srivastava (vineetsriv@gmail.com)
Date: Tuesday, March 30, 2010 10:58 PM
To: serviceassurancecell@relianceada.com
(serviceassurancecell@relianceada.com)
Cc: RCOMNodalOfficer.UPE@relianceada.com
(RCOMNodalOfficer.UPE@relianceada.com); Srivastava, Vineet
(vineet.srivastava@genpact.com); ddgpg@bol.net.in (ddgpg@bol.net.in)
Subject: Re: Re: Reference to your mail(URGENT)

Hi,

No response/resolution to my grievance till date!!!
Further, to add to the harassment....my account is unauthorizedly debited twice... once on 12th March (Rs 309.00) and again on 18th March (Rs 500.00).....
Can you please explain me all this apart from confirming me the status on ECS De-Activation which is pending for a month now????

Vineet Srivastava
09672997550

On 27 March 2010 10:04, Vineet Srivastava <vineetsriv@gmail.com wrote:

Hi,

If you read my email below dated 16th March carefully...you will get to
know that I have already filled and submitted the duly filled ECS
De-Activation form at Reliance World,Gaurav Tower,Jaipur weeks ago..FYI you can contact Mr Rahul at Reliance World, Gaurav Tower, Jaipur.His cell no. is 09352222002. I contacted him several times already but he is not ableto confirm me the exact status on this. All this conversation is just getting repeated for the last fortnight and nothing fruitful coming out.You people are responding without checking my earlier emails.So many emails have already piled up and some others piling up parallely.Emails are piling up since 8th March 10!!!

Wake up please!!!!! this is not a customer service but a CUSTOMER
HARASSMENT!!!!

Regards
Vineet Srivastava
09672997550



On 27 March 2010 01:36, serviceassurancecell@relianceada.com
<serviceassurancecell@relianceada.com wrote:

Dear Mr.Shrivastava,

Thank you for contacting Reliance Service Assurance Cell.


This is in response to your e-mail regarding deactivation of ECS facility for your Reliance Mobile number 9319258625.. Please note that as per confirmation received from concerned department one of our executives had contacted your mother and provided necessary resolution to her for this issue. Also, note that ECS facility can be deactivated only after filling up necessary form along with application for same at your nearest
Reliance Communication Outlet.


We regret the inconvenience caused to you while using our services and
are concerned by the feedback received from you.

Please find the list of Reliance Communication Outlets in attachments for your reference.

We believe in taking care of our customer needs first.

Yours sincerely,

Vinod Nalawade
Service Assurance Cell
Reliance Communications


-----Original Message-----
From: Vineet Srivastava (vineetsriv@gmail.com)
Date: Friday, March 26, 2010 03:20 PM
To: serviceassurancecell@relianceada.com
(serviceassurancecell@relianceada.com)
Subject: Re: Reference to your mail

Could you please hurry up as this seems to be stretching to a whole
month now already?All formalities already completed from my side weeks
ago.
VINEET SRIVASTAVA
Alternate Mobile no.09672997550

On 24/03/2010, serviceassurancecell@relianceada.com
<serviceassurancecell@relianceada.com wrote:
Dear Customer,

This is in response to your e-mail regarding deactivation of Electronic Clearing System (ECS) facility for Reliance Mobile number 9319258625.
Please note that we have registered your complaint vide Service Request ID 122406836. We are working to resolve this concern and will respond to you in next 3 days. We appreciate your patience in this regards.

Also, we egret for delay in providing resolution and understand the
inconvenience caused to you and take this as a feedback to improve our
services to meet your expectations.
Yours sincerely,

Satyajit Das Mohapatra
Service Assurance Cell
Reliance Communications

-----Original Message-----
From: Vineet Srivastava (vineetsriv@gmail.com)
Date: Wednesday, March 24, 2010 10:49 AM
To: customercare@relianceada.com (customercare@relianceada.com)
Cc: serviceassurancecell@relianceada.com
(serviceassurancecell@relianceada.com);
RCOMNodalOfficer.UPE@relianceada.com
(RCOMNodalOfficer.UPE@relianceada.com)
Subject: Re: Reference your mail(URGENT)

How much more time do you need to process a simple request like this???This is already pending for over a fortnight already!!!
Kindly confirm the status immediately.

Vineet Srivastava
09672997550


On 21 March 2010 09:29, customercare@relianceada.com
<customercare@relianceada.com wrote:

Dear Mr. Srivastava,

This is in response to your e-mail regarding deactivation of
Electronic
Clearing System (ECS) facility for Reliance Mobile number 9319258625.
Please note that your request has been escalated to relevant
department
for necessary actions to be taken. We are working on it and one of our
executives will get back to you shortly.

Further, for any queries, we would request you to visit the nearest
Reliance Town Office in your locality for further assistance. One of
our
executives there will assist you better.

The list of Reliance Town Offices is attached for your ready
reference.

We understand your concern and regret the inconvenience caused to you.

Regards,
Abhijeet Thakur
Customer Care
Reliance Communications


-----Original Message-----
From: Vineet Srivastava (vineetsriv@gmail.com)
Date: Saturday, March 20, 2010 07:56 PM
To: customercare@relianceada.com (customercare@relianceada.com)
Subject: Re: Reference your mail

Why are you always giving me the same response???
Please read my earlier replies(dated 9th and 10th March-See mail
trail)
carefully and then revert....

Vineet Srivastava
09672997550

On 20 March 2010 11:21, customercare@relianceada.com
<customercare@relianceada.com wrote:

Dear Customer,

This is in response to your e-mail regarding deactivation of
Electronic Clearing System (ECS) related, kindly visit any of the nearest Reliance Mobile Store in your locality for further assistance. One of our executives there will assist you better.

The list of Reliance Mobile Stores is attached for your ready
reference..

Regards,
Sonu Ratnakar
Customer Care
Reliance Communications

----Original Message-----
From: Vineet Srivastava (vineetsriv@gmail.com)
Date: Friday, March 19, 2010 10:54 PM
To: customercare@relianceada.com (customercare@relianceada.com)
Cc: vineet.srivastava@genpact...com (vineet.srivastava@genpact.com)
Subject: Re: Reference your mail

Hi,

Has this now been done? Kindly confirm per return mail.

Vineet Srivastava
09672997550

On 16 March 2010 23:14, Vineet Srivastava <vineetsriv@gmail.com
wrote:

Hi,

Today, I have filled and submitted the ECS deregistration form at
Gaurav Tower Jaipur w.r.t. the cell no. 09319258625.

Kindly de-activate ECS(Auto-Debit) facility at the earliest

Regards
Vineet Srivastava
09672997550


On 10 March 2010 22:20, Vineet Srivastava <vineetsriv@gmail.com
wrote:

As already told you in my just previous email, I am not getting any
help
from your webworld at Gaurav Tower,malviya Nagar, Jaipur,Rajasthan.

Regards
Vineet Srivastava
09672997550


On 10 March 2010 09:53, customercare@relianceada.com
<customercare@relianceada.com wrote:

Dear Mr. Srivastava,

This is in response to your e-mail regarding plan change for
Reliance Mobile number 9319258625. We would like to inform you that your request has been processed and your tariff plan has been migrated
from SEMP 50 to SIMPLE PPS 199 and the same is effective from
09-03-2010. The changed tariff plan will reflect in the subsequent
bill generating on your account.

Further to your e-mail regarding deactivation of Electronic
Clearing System (ECS), kindly visit any of the nearest Reliance Mobile
Store in your locality for further assistance. One of our executives there will assist you better.

The list of Reliance Mobile Stores is attached for your ready
reference.

We understand your concern and sincerely apologize for the
inconvenience caused.


Regards,


Abhijeet Thakur

Customer Care
Reliance Communications


-----Original Message-----
From: Vineet Srivastava (vineetsriv@gmail.com)
Date: Tuesday, March 09, 2010 10:41 PM
To: customercare@relianceada.com (customercare@relianceada.com)
Subject: Re: Reference your mail

Dear Sanjay,

My query has still not been addressed as there is no one helping
me out even at your webworlds...

Vineet Srivastava

09672997550 (my new Alternate no...)

On 8 March 2010 19:24, customercare@relianceada.com
<customercare@relianceada.com wrote:

Dear Customer,

This is in response to your e-mail and subsequent telephonic
conversation had with you on 9988297550 regarding deactivation of
ECS
(Electronic Clearing System) facility and plan migration issue,
we
understand that your query has been addressed.

Regards,

Sanjay Guwalani

Customer Care
Reliance Communications


-----Original Message-----
From: Vineet Srivastava (vineetsriv@gmail.com)
Date: Monday, March 08, 2010 02:26 PM
To: customercare@relianceada.com (customercare@relianceada.com)
Subject: Re: Reference your mail

thank you.waiting for the things to get it done asap.PLEASE also
look
into my parallel request in my first email to de-activate ECS
(auto
debit) facility.VINEET

On 07/03/2010, customercare@relianceada.com
<customercare@relianceada.com wrote:
Dear Mr. Srivastava,

This is in reference to your e-mail regarding plan migration
against your Reliance Mobile number 9319258625, please note that your
request has been registered under Service Request ID 121192959. We are working to resolve this concern and will respond to you in next 2 days.

Please note that your old plan was SEMP50 and your requested
plan is SimplePPS199.

We understand the inconvenience caused to you and take this as
a feedback to improve our services to meet your expectations.

We appreciate your patience and co-operation in this regard.

We look forward to an opportunity to assist you again.

Regards,
Satyanaryan Mahapatra

Customer Care
Reliance Communications



-----Original Message-----
From: Vineet Srivastava (vineetsriv@gmail.com)
Date: Sunday, March 07, 2010 01:59 PM
To: customercare@relianceada.com
(customercare@relianceada.com)
Subject: Re: Reference your mail

Hi, Please note the below. CAF#:???, Billing Address:1-126
Vikas
Nagar LUCKNOW.PIN-226022,DOB:18.11.1975, alternate number
09988297550.best time to contact:10AM to 5 PM thanks VINEET

On 06/03/2010, customercare@relianceada.com
<customercare@relianceada.com wrote:
Dear Mr. Srivastava,



In response to your e-mail regarding plan migration. Please
forward the
following details to us at the earliest:

Customer Application Form (CAF) number:
Billing Address:
Date of Birth:
Alternate contact number:
Best time to contact you at the alternate number:

We would require the same to assist you better, since we tried
contacting on your number but were unable to reach you...


Regards,
Rayyan Khot
Customer Care
Reliance Communications



-----Original Message-----
From: Vineet Srivastava (vineetsriv@gmail.com)
Date: Friday, March 05, 2010 08:36 PM
To: Customer Care (EBill@relianceservice.co.in);
customercare@relianceada.com (customercare@relianceada.com)
Subject: plan change

Hi Reliance, please change my current talk plan on my cell no.
9319258625(U.P.West) to Simple PPS199 plan with immediate
effect.thank
you.Vineet Srivastava.