Originally Posted by Rishi_Das

Hello Sir/Madam,

I am a Vodafone customer ( Rishi Das, residing in Kolkata ) with nothing to do with Airtel .
About a month back, I got a call from an unknown number (9845326328) inquiring "Is this Namrata?". I replied that its a wrong number, since there is no Namrata in my entire family or friend's circle, as far as I know. Then the phone line was cut.

Since then I have got multiple calls from the same number which claims to be Airtel Legal Department. They keep telling me that I know some Namrata from Bangalore who has given my number as her alternate contact number and she has not paid her bill.

Inspite of my repeated refusal, they keep calling me, harrassing me using unprofessional language.

I have dropped a mail to the karanataka nodal officer, to Ombudsperson@bharti.in, to their customercare email address and every other email contact that I could collect from internet. But I have not received any response yet apart from a useless mail from 121 that says I am not their customer so they cannot do anything.

I fail to understand, why didn't they verify the alternate contact number when this so-called Namrata, whoever it is, applied for the connection?

I am thinking of filing a police complaint, not sure if that will help.

Could you please advise, what I can do in such a case to stop this harrasment caused by Airtel and teach them a lesson so that they standardise their processes of verification of alternate contact numbers before providing connection and not harrass strangers like me for no reason. I am absolutely frustrated with this and I being respectable person , am not used to the kind of roadside language they speak in the phone. What do I need to do if I want to take a legal course against them or any other suggestions would greatly help.

Rishi Das
Salt Lake
Kolkata
rishi1204@gmail.com

Its been close to 3 weeks since I sent the first email to the nodal heads of airtel, to the airtel ombudsment, to the airtelpresence@airtel.in and all other mail addresses I could collect from the net. Since then I have been sending repeated emails but so far I have not received any response. And the harrassment through repeated phonecalls from the so-called airtel's legal department are still on. Can someone please suggest how to deal with this. Who in airtel should I contact. How can I take a legal course if I want to and would it be helpful? Any suggestion would be great helpful.

Thanks,
Rishi Das
rishi1204@gmail.com

Originally Posted by Rishi_Das

Its been close to 3 weeks since I sent the first email to the nodal heads of airtel, to the airtel ombudsment, to the airtelpresence@airtel.in and all other mail addresses I could collect from the net. Since then I have been sending repeated emails but so far I have not received any response. And the harrassment through repeated phonecalls from the so-called airtel's legal department are still on. Can someone please suggest how to deal with this. Who in airtel should I contact. How can I take a legal course if I want to and would it be helpful? Any suggestion would be great helpful.

Thanks,
Rishi Das
rishi1204@gmail.com

Today I have sent mails to all the nodal officers in India (because the karanataka nodal officer Meenakshi Bora did not respond after repeated emails and also called up the nodal officer in bangalore (Karnataka) to personally tell the problem. But other than an automated email response, I have received nothing.
But so far, apart from an automated

Hi,

This is Hardik. Harsora my airtel no is 9987721532 I have cancelled my Airtel number in March and the request number given to me at that time was - 36461190 and I have visited your Airtel gallery, Borivali(Mumbai) more than 8 times, which you can confirm with your team . They are telling me since then that they will cancel my card. I have not used since March and you can check. Also I spoke to the lady sitting there regarding the unnecessary calls I am getting for bill payment which I have cancelled long back but your team has not updated in your system.Also she told me that I will get back my deposit after cancellation which I have not received yet.

I am getting a call from your person and she is abusing on phone her number is +917738069835...Is this the way you talk to your CUSTOMER....I am using your Airtel landline also and I am regular in payment of that please check it . Thousand times I have told to cancel the following number 9987721532, and your people are sending the bill again and again and now its too much that they have started abusing also.


Please take an immediate action.

Regards,
Hardik9321926626

Dear Hardik,

This is to inform you that your concern listed 22 June 2011 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.


Regards
Rakesh Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com

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Dear Hardik,

I would like to inform you that your concern listed 22 June 2011, has been resolved. Should you have any queries please contact Airtel customer service at 121 or write to 121@in.airtel.com

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com

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Hi,
I requested for disconnection of Airtel Broadband by May 27 and they greed to do so. After couple of day I got call from Airtel and they said they can give me connection with rent of Rs 250 per month.
Airtel fixed line number 08040919926
cancellation request number : 480837
So, I agreed to continue but when I saw the bill the amount was rs 1500 and they said it will be changed in coming month. I told them that I will pay only if they change the plan. But they didnt. I got repeated calls from Airtel asking for the payment of the bills. I told the reason. Every time they call me I have explained everything. Even in subsequent months they didnt change the plan instead they keep sending the bills.
This is really doing bad for the customers who really trust Airtel. They are unnecessarily sue me for the mistakes not made by me.
I am using Aitel DTH, Airtel mobile and Airtel Broadband. But this makes me to think to continue to use or not after the expiry.


Thanks