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Submit Complaint..Hello,
Have you any thing that support your statement regarding the tariff plan, except verbal commitment.
Regards
This is a discussion on Idea Sim Card Tariff Plans within the Mobile Services forums, part of the Mobile category; Dear Sir / Madam, With due apologies for consuming your valuable moments. My brother in law had purchased Idea Sim ...
Junior Member
Idea Sim Card Tariff Plans Dear Sir / Madam,
With due apologies for consuming your valuable moments.
My brother in law had purchased Idea Sim Card from Karthik Collections at Marve Road, Malad West, Mumbai 400 095. And at the time of purchasing the card the Shopkeeper explained the tariff plan as Idea to Idea the cost will be 0.40 paise other network will be 0.60 paise and from 11.00 pm to 6.00 am Idea to Idea is free.
So he purchased the card and asked for the bill from the Shopkeeper, he said that "iske bill nahi aata hain" so he took the card and started using the same. The same day around 12.10 pm call was made to his relatives who are also using the same network but after talking to them he found that the call charges are deducted which seems to be free as explained by the shopkeeper. So very next day he made call to Idea Helpline and they provided the information that the shopkeeper has provided wrong information and tariff plan is 0.60 paise to all network and from 11.00 pm to 6.00 am Idea to Idea is free. Immediately after talking to Idea Helpline he dialled the Idea Network relative and after talking to them the message displayed last call charges as 0.60 paise, so he again dialled the helpline number and provided the information to them and asked him to hold the line and later on the provided the information that they dont have records of todays and the line got disconnected and after that i was facing network problem and i could not contact them.
However today i tried the Idea Helpline numbe and today they provided me the Information that my card does has such tariff plan and asked me to approach the shop from where i had purchased the card. And when i approached the shopkeeper he started talking rudely that this is not his look out and that is companys lookout. I told the shopkeeper that i am going to Police station to lodge the complaint so he is saying Jidar Jane ka hain wahan jaa police chowky jaa nahi toh mantri ke paas ja.
I earnestly beg / solicit, your kind / judicious intervention and just decision.
Thanking you
Yours faithfully
Sudarshan Pathania - 9869283564
Administrator
Hello,
Have you any thing that support your statement regarding the tariff plan, except verbal commitment.
Regards
Junior Member
Reply Dear Sir,
Thank you for your reply. No i dont have anything in writing but i would like to share the information that whenever a call is made to Idea Helpline or to any service provideer the same is recorded. And in that call center gentleman who has entertained has admitted the same. And secondly this plan is provided to everyone who buys a new sim card.
Best Regards
Sudarshan Pathania
Administrator
Have you the complaint nos. ?
new sim card fancy number in tirunelveli i am at tirunelveli my work is system service &networking since 2001 my airtel number 999 444 02 02 now at the time used another one network sim prepaid as earliear as possible my email id prithvicomputerstvl@gmail.com
prithvicomputerschennai@yahoo.in
Unbearable Number of calls from Idea for Caller Tunes & promotional SMS I had taken New SIM in Jan 2011 and opted DND registration not to get commercial calls and got many calls from Idea for caller tunes (Daily 1 or 2 calls each from different numbers) & 120+ SMS for offers on various tariff in a period of 3months. After email complaint the number has reduced a lot and once again started with certain gap and when I sent a mail scolding (mentioned all staff are Bastards) then the number of calls and SMS have been increased. I complaint to NODAL officer but not change and I Complained to "National consumer complaints" then also no response. Always I got irrelevant replies. I request Please don’t take new SIM from Idea and if anyone is getting promotional SMS/Calls then change the provider.
Thanks
Sudarsan Reddy
Service is worst I am using idea for past 8 months.signal strength is very poor.any how i have managed with that.i had put ratecutter of rs.149 in this plan idea to idea calling is free for one month,but i have put the rate cutter is on october 15th but i am unable to call to idea no from today.can any one can help me out in this.
Senior Member
Originally Posted by sivakumar.aese
Dear Sir,
We regret the inconvenience caused to you. May we request you to reply to us with your complete account details such as Full name, mobile number, and the type of Inconvenience you are facing. Also mention the token ID 205IC119217 in the subject.
Regards,
Idea Cellular
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