1. I had taken a prepaid mobile sim card from Airtel dealer (Firdous Communication) in Chopra Market, Udhampur on 21 Apr 2010. I submitted the documents and photographs to the dealer who checked them and after finding them in order issued the sim card to me. I was issued with mobile number 9596940822 vide sim number '8991550210049851489F'. On 04 May 2010, I received a message on my mobile that the documents submitted by me are not in order and I need to submit the documents again in 24 hrs, otherwise the connection will be disconnected. No reason for rejection of documents was mentioned in the message. I contacted Airtel dealer in Chopra Market and Airtel Customer Care Centre, but they could not provide me any details as to why my documents were rejected. I was simply told to resubmit the documents.

2. I was in a state when 24 hrs notice had been given to me and I was not being informed about the reasons for rejection of documents so that I can rectified the mistake(s) and resubmit the documents. Finally after lot or persuasion, I was given the mobile number of Mr Rajender (Mobile number – 9906049297). After I contacted Mr Rajender he gave me the details of rejection of documents but only by next day (by 1600hrs on 05 May 2010) – the clock of 24 hrs deadline already ticking. I tried to give him the reasons for the kind of documents I had submitted earlier but could not convince him.

3. It should be understood that preparation of such documents takes efforts and time. I prepared the documents and submitted them with the same dealer on 07 May 2010. By this time my connection had already been disconnected. Presently I am without any tele connection in a station in which I am newly posted.

4. I have the following to submit:-

(a) When Airtel dealer had found my documents in order before giving me the sim card, why they have been rejected later, after two weeks?

(b) Why Airtel, while rejecting the documents after the payment for sim card and recharge has been made, is not offering to return the money already paid by the customer?

(c) Why a short notice of 24 hrs given to the customer to resubmit the documents without providing the details of the reasons of rejection of documents so that the mistakes can be rectified while resubmitting the documents?


5. I had posted projected my problem via email to 121@airtelindia.com, on 08 May 2010 AND 12 May 2010 and was given unique reference nos. as 805201025509 and 1205201011401. However, I have not heard from Airtel since then, nor my number has been reactivated.

6. It is requested that my phone be reactivated at the earliest and the balance in my account at the time of disconnection, be made available, or otherwise the amount be refunded to me so that I can purchase a mobile connection of some other more efficient and caring mobile service provider.

Thanking you

Narinder Singh
Email id – narikhroud@yahoo.co.in