Originally Posted by sunnyarun185

hi ,

i recharged my account online with 50 rupees.
the ammount has been deducted from my account but i didnt recieve the balance.
i mailed the vodafone customer care and they ask for bank statement.
i provided them bank statement but still there is no action.
they are not crediting my account with 50 rupees.

Number which i recharged online was 9888650880
and my transaction ID was MSBI0045937496

please resolve this

Arun Sharma
9310801202

Hi Arun,

We would like to confirm you that, the failed transaction amount has been credited back into your account. If there is anything else we can help you with, please let us know at vodafonecare.pun@vodafone.com. We would be happy to help.

Regards,
Vodafone Customer Care, Punjab.

i m using vodafone no 9813778826 purchase a sms coupon for 30,000sms but after sending near 12000, my main balance is deducting for every sms that i send after this on after 4pm of june 23,2010, i call customer care 111, told me system on upgration, after that they bar my call, then i call 198 they told for to wait for 4hours, after four hour they also bar my call, after that i call more 5 time at 9813098130 from my idea postpaid mobile every time exeucative ask me to hold, every time they hold me for minute ask my no, after one minute of again hold they ask for my name & address again put my call on hold, after one minute of hold they say that the no which i am calling is not belong to vodafone, i tell him whole story again that i m calling from my another no beacause you barred my vodafone no she understand very well that what i m asking put my call on hold for more then 8minute & disconect my call before giving right information, luckily i have a idea postpaid no of which i make last call after understand my word customer care put my call on hold before 34minute still it is on hold, i have postpaid no & i m geting itemised bill so there will be no problem for me to hold for complete night but in morning i will definitely go to court with copy of my bill in which all these thing clearly mention. reason for writing to tell how this company cheating, & ofcourse VODAFONE CUSTOMER CARE IS NOT HAPPY TO HELP

i m using vodafone no 9813778826 purchase a sms coupon for 30,000sms but after sending near 12000, my main balance is deducting for every sms that i send after this on after 4pm of june 23,2010, i call customer care 111, told me system on upgration, after that they bar my call, then i call 198 they told for to wait for 4hours, after four hour they also bar my call, after that i call more 5 time at 9813098130 from my idea postpaid mobile every time exeucative ask me to hold, every time they hold me for minute ask my no, after one minute of again hold they ask for my name & address again put my call on hold, after one minute of hold they say that the no which i am calling is not belong to vodafone, i tell him whole story again that i m calling from my another no beacause you barred my vodafone no she understand very well that what i m asking put my call on hold for more then 8minute & disconect my call before giving right information, luckily i have a idea postpaid no of which i make last call after understand my word customer care put my call on hold before 56minute still it is on hold, i have postpaid no & i m geting itemised bill so there will be no problem for me to hold for complete night but in morning i will definitely go to court with copy of my bill in which all these thing clearly mention. reason for writing to tell everyone how this company cheating, & ofcourse VODAFONE CUSTOMER CARE IS NOT HAPPY TO HELP