Dear Sir,

This is in regards to a call that I recieved from an unknown number on 01-05-2010 at 5:58pm, since I couldnt answer the call as I was busy I thought of giving a callback on the same number assuming that it would be a call from someone who would like to contact me.

When I called the number I came to know that an amount of Rs.10 was deducted from my mobile balance and a ringtone has been activated which I never subscribed for(my mobile no . 9867443878).

Sir, Since I did'nt wanted that caller tune which was activated I called up the customer service to deactivate the ringtone and credit the money back.I called up customer service from my other number which is again an airtel number.i.e., 9987032004.On contacting Mr.Rockt Dsouza who called himself the Supervisor of the department Airtel on 01-05-2010 at 7 o'clock was very rude,harsh,not at all cooperative.He spoke to me in a very rude manner which was not at all professional & highly unethical.

So I humbly request you to take an appropriate action against Mr.Rocky Dsouza supervisor in Airtel