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Problem not being rectified

This is a discussion on Problem not being rectified within the Mobile Services forums, part of the Mobile category; My name is Paramvir Singh Sethi and my phone number is 9891875120 Its been about 4 to 5 days when ...

  1. #1
    phenoem is offline Junior Member
    Join Date
    Apr 2010
    Posts
    1

    Angry Problem not being rectified

    My name is Paramvir Singh Sethi and my phone number is 9891875120

    Its been about 4 to 5 days when i made a request about VAS services being activated from my phone even after DND services were activated on my phone for the past one year.I asked them to stop all my services and refund my balance.

    The next day i got my balance but to my shock i saw VAS services like news and jokes still activated on my no.
    I can prove it to you that no message was sent to idea for activating any VAS service from my phone

    In the whole day what one message i sent was to the Idea oongli cricket no. thats it...Neither was any call made from my cell phone to idea's services for VAS

    I have registered 2 complaints for this and it has been 2 days and no follow up has been made on the same(been tried calling customer care/4444/`198/12345 but no reponse..Sometimes the customer guys says the network is getting upgraded or system is hanged and gives false promises)......

    My balance is being deducted day after day

  2. #2
    admin is offline Administrator
    Join Date
    Sep 2008
    Posts
    2,967

    Default

    Hello,

    Send a written notice via registered post or Email to your area Idea nodal officer about your problem, mention all the complaints no. in it and ask them for the proper solution so that you will not face such type of problem again.

    Note: Do not forget to keep the slip of registered post in safe, it will help you if the parent company will not solve the issue with in the mention time of 15 to 20 days.

    Visit: Notice before filing consumer complaint for notice reference.

    If still have a question then feel free to contact us again.
    Regards,
    Admin,

    ** PMs asking me for support will be deleted unless I've asked you to PM me with additional details **

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