Hi

I rang the Customer care for a concern I am facing from the last 48+hours that I am unable to make or receive any call from the billing address(my residential address). A compliant was registered & was informed that this would be taken care of in a matter of hours – which was a justified answer to me.

After a while, I received a text message stating the following – “Hello! Your service registration number is 1244396892. We shall respond to your query by Monday 26-Apr-10 11.21am.”

The following message was contradictory from what was verbally communicated to me. At this point, I was furious & called the Customer care, spoke to a guy who could barely understand English – which added to my frustration. That executive could have always told me to speak any local language if he had trouble understanding me --- which he did not. So, with no option, disconnected the call as I had reached the boiling point.

Called again, with hopes that I could speak to a manager. The 2nd executive told that there could be nothing that could happen & I can disconnect my mobile connection if I am not happy with the service. BY FAR, the worst sentences I could hear from a Customer Care executive.

After a lot of arguments & long hold time, got through to a Supervisor, who doesn’t have basic phone manners to introduce himself OR thank me for being on hold. (What a pathetic supervisor is what I felt). In a couple of minutes, I realized that he is worse than a executive as he could not understand simple question I had – “WHAT’S THE TOTAL DUE, SO I CAN GO TO THE VODAFONE STORE TO PAY & CANCEL MY CONNECTION”

I had lost my patience, but held on to my nerves & explained that this network problem is causing a lot of disruption to me by telling – My mom has got back from the hospital & there is no one to take care of her at home. She is unable to call me if she has any problems & she is resorting to going to a PCO to call me up. Is this the service I signed up for with Vodafone?

He said something that I have never heard in my entire career in Service Industry – “This is not my personal problem & I won’t do anything about it”

If a company cannot provide services for the money I pay, am I not entitled for a explanation on the progress of the problem reported?

Can't i drag them to the courts for this type of behavior? Please advice.

-Chirag