Originally Posted by Unregistered

Resp.& Dear All,

Here is one case about the cheating by Cellular company(Spice) as one day a
phone call is made by
Spice Executive saying that myself won a prize on my Spice connection &
promises to deliver me
2 Sim cards free of cost without any activation fee on other charges simply
on 25/-Rs.per month Rent.

The spice executive deliver me the sim cards but to my surprise after 3 days
a furhter call is made on
my number confirming the receipt of sim cards & activation & when myself
confirm from the Executive
regarding the monthly exp.she explained me that their is Rs.75/-per onth as
rent 7 when I argued with her
that firstly another executive promises me Rs.25/-as rent & now you says
Rs.75/-but she not listened to me
& saying that policy is changed.

from this incident following points arises

1. Whether the Spice Co.apply the wrong methods for Increase in their
customer base.
2. whether the policy is changed withing 2 days after delivery of the sim
cards.
3. thirdly their is no customer griveneces cell in the company & no
executive listen properly & try to
sort out the matter.
4. They just saying that contact this or that person & write down the
problem but not assued to rectify the same.

This is just to share my experience with everyone so that in future no one
is cheated by the Spice in such a way.

Regards,

Harjinder Singh

Respected and Dear all,
I have been using the spice sim for about one and half year. But since from last ten months the company is activating some offered services live Missed call alerts, Caller Tune and some other of this kind to my number. without my request.On calling customer care i was told to deactivate those services by sending some Messages and i did accordingly. But that problem was not solved,and which made me to contact them again for several times. And one strange thing was that the company was deducting 30 Rupees For each service every month. Totally i am loosing 60 Rs. some times even 90 Rs. per month. I have again called Customer care Three months ago and i have Cancelled all the services and requested them not to provide those services for me. But till the date (4th March 2009) i have been loosing My Currency. This is such an unethical business any other company would do. Grabing money from Customers in this manner has aversed me a lot. Kindly suggest what is the further action i should take in this regard.
Regards,
Girish.A.Hampannavar

Hello,

Do you have all the request nos.

Thanks

TO,

Distt. Forum (North-East)
Bunkar Vihar, Nand Nagri,
Delhi.
22124114

DEAR SIR/MADAM

I PURCHASED A MOBILE. AFTER THREE MONTHS I GOT SOME PROBLEM IN THAT MOBILE. I GAVE
MY MOBILE TO SERVICE CENTRE PROVIDED BY THAT MOBILE COMPANY BUT I COULD NOT GET THAT
MOBILE REPAIRED TILL NOW

I POSTED SPEED POST IN THE COMPANY
I EMAIL IN THE COMPANY
I CALL IN THE COMPANY
I POSTED SPEED POST IN THE SERVICE CENTRE
I EMAIL IN THE SERVICE CENTRE
I CALL IN THE SERVICE CENTRE
BUT I COULD NOT GET ANY GOOD REPLY

PLEASE REGISTER MY CASE I WILL PAY COURT FEES BY CASH OR CREDIT CARD
OR PLEASE GIVE ME SOME INSTRUCTION HOW CAN I REGISTER MY CASE IN THE COURT PLEASE
HELP ME.
THANKS


NAME : BALRAM VERMA
ADDRESS : W-15, BHAGAT SINGH GALI, BABAR PUR, SHAHADRA, DELHI-110032
CONTACT NO. 09891579951

MOBILE MODEL: SPICE -S-940

MOBILE COMPANY ADDRESS: SPICE MOBILE LTD
D-1, SECTOR 3, NOIDA, UP-201
PHONE : 0120-4363600/3800
FAX:0120 4363845
WARRANTY PERIAL 1 YEAR

PURCHASE DATE 10-05-2009

PURCHASE ADDRESS:HOTSPOTS RETAILS LTD.
SHOP NO. 1/9539, MAIN HANUMAN ROAD, PRATAP PURA, SHAHADARA
DELHI-110032
PH:09717794273

IMEI:352050030907793
BOOK NO. 2569
JOB SHEET NO. 039
LOCATION CODE 134
LOCATION : SHAHADARA
SERVICE CENTRE NO. 011-60005566
EMAIL:MOBICARE@HOTSPOT.CO.IN

I BOUGHT A SPICE MOBILE D-6666 MODEL ON DEEPAWALI,2009.BATEERY BACK UP IS VERY POOR & VOICE IS NOT CLEAR FROM SPECKER.SPECKER WAS GOOD WITH IN ONE MONTH BUT WORKING IS NOT WELL AT THAT TIME.
KINDLY REVERT ON MY MAIL ID SINGH.SANDEEP5@mahindra.com & sandeep3483@yahoo.com

REGARDS,

SANDEEP SINGH
MAHINDRA & MAHINDRA LTD,
HARIDWAR
09368167291

Dear Sir,

I have purchased SpiceD88N from HOTSPOT RETAILS LIMITED,H-43, Main Vikas Marg, Lakshmi Nagar, New Delhi -110092. with customer Id no. 118105820 dated 16/12/2008. I am using two sim GSM from IDEA no. is 09990328042 CDMA from Reliance no. is 09311752989. From December to till date i send my mobile to service center 2 times. They solve the problem within 5 minutus but it again give same problem "SIM card registration Failed". PLease provide some permanent solution. I did not purchase mobile to play arround the service centre.Please take corrective active action otherwise i put file in court.

to whom so ever it may concern
i bought a spice phone qt55 imei 910040820388127
last month only,my phone is in warranty period
within month it got display problem
i submitted my phone at hotspot vikash marg location code 955
book no 4140 job sheet no 001 date 05/04/2010
the service people dont bother to give delivery date
secondly they told me to come after 3 day,given excuse on that day they told that phone was sent to chandigarh, told me to come after 12th day ,when i enquired personally on 16th april 2010
the duty person at counter laughed and gave me senior most person num of head office noida spice mobile ,but they were playing a mischiefious game ,he gave me num of pankaj
seating inside the same store,asking all enquiry and feeling easy to answer them,its rediculous service where you make fool of your clients,after that person called ranjan kumar appeared and said sorry on behalf of all,and ask me to come on monday,insist of monday i went on wednesday,than i called ranjan kumar 09999008958 so called senior officer, he denied that he never met me at store,again mischiefous act,when i ask him that only you gave me this num on friday and ask me to call,he denied and said may be some worker gave me his number on his behalf,totally unprofessional way to talk to a client,now the person on phone promises that they will give it on saturday,
be frank to you people i forgot my phone now,on monday i will file a case
definetly without giving any second thought,

thanks
abhinandan

Dear Sir/ Madam,

i brought SPICE D-88N on May 2008 having its IMEI number 353480020147093 on its box, everywhere but the actual IMEI number from the hand set is 135790246811220.
Please guide how to get the corrected or valid IMEI number, how much time it will take.
Kindly contact me on 09234777240 as soon as possible.
Due to this i m unable to use my GSM number from last three months..

JAY KUMAR
JAMSHEDPUR

I purchase M-5252 mobile last April months this time mobile is like dad hand free is not working Sim 1 is not working phone is hang I go to Ambebkar road Service center in Ghaziabad also going sec 27 Noida ,service boy is not av label there what can i do for this , So i want to go to consumer court in 7 days If not reply about service center with working number.

I want to my mobile change


'Your fathifully'
Pankaj chauhan
Mo- 9971927339
Add- Sec-63 b-88 Noida (UP)

Dear Sir,
I have deposited my mobile set (D-88N) on dt. 09.01.2010 at spice service center as per following address:
The Electronica, Behind Mehfil Restourant, Near Jwalapur Fatak
Jwalapur Haridwar ph: 9319666376
I am regular following with above contact no. but still I have not received my mobile set back, last week I went to above office but office was locked when I asked the neighbors I came to know that the office shifted from here.
Please advice me the procedure to get back my mobile.

With Regards,

Vinod Tiwari
Mob: +91 9368450900 / 9758450900

Dear sir,
I am working in the YALAMANCHILI SOFTWARE EXPORTS Pvt. ltd as a project coordinator. I bought spice M5151 on 10-2-2010 and got the problem with in four months that display is not visible and i gave it in your authorised service centre (vizag) on 24-5-2010 and till now i didnt get my mobile and that service centre guy he does not feel any responsible and also i am very dissatisfied with your service Dont you need customer satisfaction? if i loss anything for this delay i will definitely make a complaint on your company in consumer court. Hope you give reply to my email "srikanth.narkedimilli007@gmail.com"

Sir,
I purchased a Mobile Handset S580 of Spice Company but after six months it becomes faulty. For the purpose of repair in warrenty period I Submiitted my mobile at Spice Service Centre at Tagore Garden on Main Road on February but no service has been done for next three months.
In the month of June it was found that my mobile hand set has been missed from service centre at the time of reinnovation of that spice mobile hotspot centre.
The service engineer Mr. Ravi and his associates told me that this service centre has been closed freom the month of June. So now i request you to suggest me that what should i do in this matter as it feel so ashamed to visit again & Again at Service centre for only Rs.2000 mobile hand set. This also shows that if mobile quality is very bad then its service being provided is more worst.
So, it is, therefore requested to the Spice company mobile that if any help would be done then please intimate the undersigned.

Thanks

Mandeep Singh
9717002958
B 12 Vishnu Garden New delhi-110018
mandeep.metro@gmail.com

sir i have submitted a M4242 on 3may 09.
today it is 11june09 your service men are saying that it will take 10-15 days and now one month and one week have
passed.

To "customercare@spicemobile.in" <customercare@spicemobile.in>
Date Tue, May 11, 2010 at 2:46 PM
subject POOR SERVICE OF SPICE MOBILE.

Dear Sir,
I HAVE A SPICE MOBILE - MODEL D-88n . PURCHASE DATE:16.10.2008

1st BREAKDOWN: 20.09.09 :---- PROBLEM:DEAD & HANG PROBLEM.

JOB NO:22940 DATE:24.09.09

SERVICING DONE AND SUGGEST : TO REPLACE KEY PAD.

PRESENT STATUS: DEAD & HANG PROBLEM. GSM SIM CAN'T RECOGNIZED

JOB NO.29089 DATE: 30.04.10

MATERIAL REQUIRED: KEY PAD, LENS. IMEI SET.

TILL DATE MATERIAL NOT SOURCED TO BELLENIUM SALES SERVICE PVT LTD.

ON THE BASIS OF ABOVE INFORMATION , PLS LET ME KNOW THE PROBABLE TIME TAKEN TO REPAIR A HAND SET.

ALSO UNDERSTAND QUALITY OF YOUR PRODUCT.

SELF WILL BE VERY HAPPY IF FEEDBACK RECEIVED WITHIN 48 HRS.

THANKING YOU,

Yiurs Truly
GOUTOM MAJUMDER
KOLKATA - 700056
WEST BENGAL.

================================================== =============================













To Customer Care <customercare@spicemobile.in>
CC: CHAYAN.KUNDU@spicemobile.in
Date Tue, May 25, 2010 at 1:40 PM
subject Re: POOR SERVICE OF SPICE MOBILE.

Thank you for immediate response. Also thanking your service center personal for immediate response as per your mail.

As per feedback from service center i had visited on 15.05.2010 to take delivery my repaired set, But found that number plate of my hand set not replaced. which was also under scope of work.

Service center personal said that it is not supplied from your side. Also said that any commitment also not possible to repair the same. undersigned not received the mobile set and request him to replace the number plate as early as possible.

i was waiting still now and not received any information from their side.

Please let me know the status of the same.

Thanking you,
Yours Truly
GOUTOM MAJUMDER
MOB: 09331939710.
KOLKATA - 700056
WEST BENGAL.
================================================== ===========================
To: customercare@spicemobile.in
Date Sun, May 30, 2010 at 5:36 PM
Subject Fwd: POOR SERVICE OF SPICE MOBILE.

Dear Sir,

Please reply my mail. As i am waiting for my valued handset.

Thanks and regards

Dear Sir,
I was trying to sent a Complaint to Spice Mobile company but the mails are bouncing back and are not getting delivered to them .Please find below the email adresses of the spice mobiles. (customercare@spicemobile.in; marketing@spicemobile.in;contactus@spicemobile.in) to which i have adressed the below mentioned mail. Kindly help me out ,what to do now.

regards,

Shyam Satelkar



I would like to inform you that I bought a new Spice mobile Model 5151 on 11/02/2010 and I had given it for warranty repairs (Blank Display)at one of your service centre at M/s Unique Services ,shop no 16,Gharse Tower,Near Donbosco high school, Panjim. Mobile :09822090778 (Please refer my workorder number SGO270910900100 dtd: 14 Sept.2010 at 10.03 AM) . Firstly I called on 17/09/2010 about the mobile they told me that The mobile will get repaired on Monday (20/09/2010) ,When I went there on 20/09/2010 to collect my mobile at 9.45 AM,I have been told that it will take onother 8 days to get the phone repaired as they didn’t have a display in stock. Now If you know that the item is not in stock then why didn’t they inform me that the repairs will take some more time . Is this your service to the customer ?. Otherwise they should have arranged onother handset for use as other Mobile manufacturers are providing.


Please reply and kindly do the repairs as early as possible.

Regards,

Shyam satelkar.

Contact: 09766593818