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complaint against airtel (do not disturb service)

This is a discussion on complaint against airtel (do not disturb service) within the Mobile Services forums, part of the Mobile category; Hello, i have an airtel pre paid-connection.every day iam receiving lots of promotional and advertising messages/calls which are quite disturbing ...

  1. #1
    itityagi is offline Junior Member
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    Angry complaint against airtel (do not disturb service)

    Hello,
    i have an airtel pre paid-connection.every day iam receiving lots of promotional and advertising messages/calls which are quite disturbing when you've not asked for them. 1 or 2 message/call in a week is still manageable but iam receiving around 5-6 such messages/calls every day with the sender's title as mentioned below
    TM,DM,AD,TD,etc.
    i called airtel's customer care and requested for do not disturb service in the month of dec 2009. customer care executive registered my complaint and asked for 45 days acivation period. i waited as per the period mentioned by them but when it didn't get solved i again called and told them that iam still receiving such messages and calls. they asked i should note all senders no.s and tell them so that they can block the sender but is not possible for me to note all everyday . till today dated 10-04-10 iam receiving all such unwanted messages and calls. and no action been taken by airtel even after 75 days of registering do not disturb services.

    such unwanted call and messages are quite harassing and also at times contain virus that can be hazardous to the mobiles. there are many company's who buy personal mobile no. from mobile companies and use them for their promotions, loans, credit cards etc.
    i believe any ones mobile no. is very personal and selling such no.without users consent should be a punishable act. please help by considering my complaint as soon as possible so that such kind of acts can be stopped and mobile service provider should understand the privacy of it's clients and consumers.

  2. #2
    Karen Guest

    Default calls and messages being sent on my Airtel number inspite of DND registration

    I have registered for DND in 2007 and my registration number is F1002021406. I am still constantly receiving promotional SMS on this number.I am also receiving calls from some insurance companies like Reliance LIC and others.

    Please take action against such callers and ad promoters.

  3. #3
    Airtel_Presence's Avatar
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    Default

    Dear Mr. Tyagi,

    This is to inform you that your concern listed 10 April 2010 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

    Regards,
    Rakesh Kumar
    Airtel Customer Service Team

  4. #4
    Airtel_Presence's Avatar
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    Dear Karan,

    This is to inform you that your concern listed 12 Aug 2010 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please do write to us at airtelpresence@airtel.in with your contact details (address and landline or mobile phone number).

    We assure you that we are committed to resolving the issue to your satisfaction.

    Regards,
    Rakesh Kumar
    Airtel Customer Service Team

  5. #5
    JK SACHDEVA Guest

    Default Complaint against disturbance even after getting registered for many months

    I am receiving calls from various banks / LIC / Others even after having registered with :DO NOT CALL" registry. Please look into.

    Regards

    JK Sachdeva
    cell no. 9971093661

  6. #6
    Airtel_Presence's Avatar
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    Dear Mr. SACHDEVA ,

    This is to inform you that your concern listed 7 Oct. 2010 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

    Regards,
    Rakesh Ranga
    Airtel Customer Service Team

  7. #7
    Airtel_Presence's Avatar
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    Dear Mr. Sachdeva ,

    I would like to inform you that your concern listed 7 Oct. 2010, has been resolved. Should you have any queries please contact Airtel customer service at 121 or write to 121@airtelindia.com

    Regards,
    Rakesh Ranga
    Airtel Customer Service Team

  8. #8
    Unregistered Guest

    Default About Airtel Do not Disturb

    Sir
    I have an airtel number 8129160609. I have submitted my number in the Do not disturb option. But it was rejected by sending a reply that my number is not valid. So I request you to register my number so as I will not receive any more messages like advertisement. I need only incoming and outgoing facility. Please do the needful.

    Yours truly
    Biju. R.G

  9. #9
    Airtel_Presence's Avatar
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    Dear Biju,

    This is to inform you that your concern listed 12 Nov 2010 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

    Regards,
    Rakesh Kumar
    Airtel Customer Service Team

  10. #10
    Airtel_Presence's Avatar
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    Dear Biju. R.G,

    I would like to inform you that your concern listed 12 Nov. 2010, has been resolved. Should you have any queries please contact Airtel customer service at 121 or write to 121@airtelindia.com

    Regards,
    Rakesh Ranga
    Airtel Customer Service Team

  11. #11
    uttampreet08@yahoo.com Guest

    Angry mere ek particlar number par sms nhi ja rahe

    mene ek comptt karai thi woh abhi tak solve nhi hoai h so agr tum chate ho ki number band kar du toh mat karna solve varna solve karo kk

  12. #12
    naidukamala is offline Junior Member
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    Default Unsolicited sms from 56660 on Airtel prepaid mobile 9004136497

    I am already registered for "Do not disturb" with NDNC on 23/11/2008. My mobile no. is 9004136497. Now I am getting unsolicited sms daily 5 to 6 times from 56660. I tried to lodge complaint on Airtel's Do not disturb website but it is not accepting the date which is one day old. It says date should be current or past. When I am entering the past date how can it give this message. I tried many times but of no use. Has Airtel deliberately blocked the complaint site?

    Airtel must stop this nonsense with immediate effect.

    Regards,

    Kamala Naidu
    Mobile: 9004136497

  13. #13
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    Dear Kamala ,

    This is to inform you that your concern listed 11 Dec 2010 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

    Regards,
    Rakesh Kumar
    Airtel Customer Service Team

  14. #14
    Airtel_Presence's Avatar
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    Dear Kamala Naidu,

    I would like to inform you that your concern listed 11 Dec. 2010, has been resolved. Should you have any queries please contact Airtel customer service at 121 or write to 121@airtelindia.com

    Regards,
    Rakesh Ranga
    Airtel Customer Service Team

  15. #15
    sandeepgk Guest

    Default complaint against airtel (do not disturb service)

    Hi
    I have an airtel pre paid-connection.every day iam receiving lots of promotional and advertising messages/calls which are quite disturbing when you've not asked for them. I am receiving around 5-6 such messages/calls every day with the sender's title as mentioned below.
    TM,DM,AD,TD,etc.
    i called airtel's customer care and requested for do not disturb service in the month of nov 2010. customer care executive registered my complaint and asked for 45 days acivation period. i waited as per the period mentioned by them but when it didn't get solved i again called and told them that iam still receiving such messages and calls. they asked i should note all senders no.s and tell them so that they can block the sender but is not possible for me to note all everyday . till today dated 21-10-2010 iam receiving all such unwanted messages and calls. and no action been taken by airtel even after so many days days of registering do not disturb services.

    Such unwanted call and messages are quite harassing and also at times contain virus that can be hazardous to the mobiles. there are many company's who buy personal mobile no. from mobile companies and use them for their promotions, loans, credit cards etc.
    i believe any ones mobile no. is very personal and selling such no.without users consent should be a punishable act. please help by considering my complaint as soon as possible so that such kind of acts can be stopped and mobile service provider should understand the privacy of it's clients and consumers.


    I have registered for DND on 09/11/2010 and my registration number is A1023809784 . I am still constantly receiving promotional SMS on this number.I am also receiving calls from some insurance companies like and others.

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