Actually this happened to me on 4th april 2010...it all started with my intention to download a game from rcomwap(site of reliance).i just clicked on a game named as mumbai terror and they charged 49rs instantly from my balance but the game was not downloaded on my mobile as due to network failure which happens quite a lot in reliance so nothing to surprise..so i revert back to customer care for my querry
and they started giving me silly excuse for same..but when i told them my set is compatible and i do have memory in it than the guy told me it ll get downloaded itself by the morning or you can call us back again we ll write ur complaint..so in the morning i woke up with the hope but when i checked my mobile they shattered away...so pertaining to that i
called again to customer care the guy told me that he had written customer complaint and he assured me that i ll get my money back within 48 hours....so i waited for 60 hours and again i called customer
care and this time i got really pissed off when they told me there is no such complaint for ur no.
and i told the guy to put me through on line to supervisor and when i talked with supervisor he was so afraid to tell me his name and cut my phone and again when i called same cycle repeated....
3rd time when i called the guy told me that you ll not get your money back but i can write ur complaint just for sake to save himself....


so this is the incident which happened with me and during the course i talked decently even with the supervisor who was very rude to me...
AND IMPORTANT THING IS THAT I HAVE ALL THE CALLS RECORDED IN MOBILE and i can put this thing as evidence...

so plz guide me what actions i should take against them as i was humiliated....