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complaint against IDEA CUSTOMER CARE

This is a discussion on complaint against IDEA CUSTOMER CARE within the Mobile Services forums, part of the Mobile category; Hi i am retailor i have the demo number but the saleman was not come to my shop why he ...

  1. #16
    Altaf 9594898191 Guest

    Default

    Hi i am retailor i have the demo number but the saleman was not come to my shop why he not tell come discuss me now what any near my shop they thought to don`t go over there pls help me contact me urgnt sim service is few gave time to work i want your Dm number

  2. #17
    kirandada4141 is offline Junior Member
    Join Date
    Aug 2011
    Posts
    2

    Post my mobile incoming & outgoing not working

    Namskar sirji

    maine kolhapur me KARN MARKETING me 13.07.2011 ko mere number Airtel se change karke idea me convert karne k liye paper diye the mera number 27.07.2011 idea me convert ho gaya aur ab 3 dinse mera incoming and out going band hai. unse poocha to bolate hai hamne paper late bhej diye hai aur do yaa teen din lagenge.

    sirji galati kisaki aur saja kisiko koi to ho hamari sunanewala.

    ab aap hi batado ham kya karre.
    mera mobile number 9860852785 hai mera altarnetive num. 7709802745 hai

    aur mera email id kiran9152@gmail.com hai. plz reply mee

  3. #18
    ideacellular is offline Senior Member
    Join Date
    Nov 2010
    Posts
    969

    Default

    Quote Originally Posted by kirandada4141 View Post
    Namskar sirji

    maine kolhapur me KARN MARKETING me 13.07.2011 ko mere number Airtel se change karke idea me convert karne k liye paper diye the mera number 27.07.2011 idea me convert ho gaya aur ab 3 dinse mera incoming and out going band hai. unse poocha to bolate hai hamne paper late bhej diye hai aur do yaa teen din lagenge.

    sirji galati kisaki aur saja kisiko koi to ho hamari sunanewala.

    ab aap hi batado ham kya karre.
    mera mobile number 9860852785 hai mera altarnetive num. 7709802745 hai

    aur mera email id kiran9152@gmail.com hai. plz reply mee

    Dear Sir,

    We wish to inform you that the services for your Idea number has already been activated with effect from 6th August 2011.

    Regards,
    Ideacellular

  4. #19
    smita.m is offline Junior Member
    Join Date
    Aug 2011
    Posts
    1

    Default complaint against idea franchisee - misbehaviour with customer

    We have been using Idea card for the last 11 years, i.e from the year 2000. Our corporate account is active for the last at least 4 - 5 years and has 7 members. For the last 2 months, we have been trying to convert our postpaid nos to prepaid. We have visited the Idea franchisee, Capricorn Communication, on Bajirao road, Pune, n number of times. However the lady there is very unresponsive and rude every time. If Idea does not need customers, they may very well close down their company, however if they are running it, we expect at least basic manners and responsibility from their franchisee. Every time they give us a new instruction and ask us to come back later. For simply changing some numbers from post paid to prepaid, please let us know, how much time and petrol we are expected to spend? Kindly let us have some solution to this.

  5. #20
    Unregistered Guest

    Default for balance deduction

    sir,

    i Sri Fakir Mohan Sahu, my number is 7377534105 i have complaint against your executive that give me the wrong information and set the hello tune in my number and for your kind information you are deduct 50 rupees from my account i kindly request you further please give the correct information and please return my balance.

    thank u

  6. #21
    Unregistered Guest

    Default 9855281590 - invoice no.f0008602305-11 dt. 01-sep-2011 account no. 626414

    Dear Sir,

    We are your very old customer since the last 15 years and have more than 15 corporate connections of your company.

    02) Your above invoice be find that the following charges under serial no. 19,20,21,22,23 amounting to 5 items Rs. 700/- are wrongly charges. The bill says for

    ISD Sr.no. 19 duration of 00:14 minutes charges Rs. 100/-
    ISD Sr.no. 20 duration of 02:40 minutes charges Rs. 300/-
    ISD Sr.no. 21 duration of 00:22 minutes charges Rs. 100/-
    ISD Sr.no. 22 duration of 00:07 minutes charges Rs. 100/-
    ISD Sr.no. 23 duration of 00:07 minutes charges Rs. 100/-

    We are not satisfied with the above charges. e.g. in the sr. no. 19,20,21,22 & 23

    Pls explain the basis of your charges in the case of above items. As such a exorbitant charges is unreasonable.

    We are villing to pay the bills after deletion of these items.

    In case the matter is not resolved satisfactorily, we reserve the right to file a complaint with the authorities and exit our connections from your company.

    We await your reply.

    Thanking you,

    Yours faithfully,

    G.S.Swani
    Director
    Swani Motors Pvt Ltd
    81,Court Road
    Amritsar

  7. #22
    Unregistered Guest

    Default About Custemer Care poor service

    Dear sir,

    I am using the idea number from fast 5 years, 9844803476. From past one month my out going as been bared.

    So many time i have send the mail to idea custermer care id ,

    But still im not the proper response from them. Looking for the best reply from your side

    Best regards,
    Sairaj
    08652102984

  8. #23
    Unregistered Guest

    Default Promotional calls for taking idea connection

    Recently i have got a call for taking idea connection. But when i said i am not interested the executive skope to me in such a harsh way....he was telling "kya juth bolta hai madam".

    this is the way the executive talks to the customer.

    if the executives dont have manners how to talk with the customer then please dont give us a prmotoional calls.

    In case, please provide training for the executives regarding the manners. this is really very disappointing !!!!!!!!!

  9. #24
    Unregistered Guest

    Default MNP request from Idea to Airtel

    Hello,

    The IDEA authorised dealer reachable at the address mentioned below is not cooperating with the my MNP request. I submitted my request on 14th Oct and my number (9743793005) has not been transferred to Airtel till date. I am seeking to lodge a consumer court complaint against it.
    The dealer address is :

    Anitha Enterprises
    Varsha Complex, Dasharath Nagar Cross,
    Alevoor road,
    Manipal,
    Udupi District,
    Karnataka

    Can somebody help me as to how can I get this done?

    Regards,
    Utkarsh

    P.S : I will post his cell number here if this post is not able will not be of any help.

  10. #25
    ideacellular is offline Senior Member
    Join Date
    Nov 2010
    Posts
    969

    Default

    Quote Originally Posted by Unregistered View Post
    Recently i have got a call for taking idea connection. But when i said i am not interested the executive skope to me in such a harsh way....he was telling "kya juth bolta hai madam".

    this is the way the executive talks to the customer.

    if the executives dont have manners how to talk with the customer then please dont give us a prmotoional calls.

    In case, please provide training for the executives regarding the manners. this is really very disappointing !!!!!!!!!



    Dear Sir,

    We regret the inconvenience caused to you. May we request you to reply to us with your complete account details such as Full name, mobile number, and the type of Inconvenience you are facing. Also mention the token ID 205IC120813 in the subject.

    Regards,
    Idea Cellular

  11. #26
    ideacellular is offline Senior Member
    Join Date
    Nov 2010
    Posts
    969

    Default

    Quote Originally Posted by Unregistered View Post
    Dear sir,

    I am using the idea number from fast 5 years, 9844803476. From past one month my out going as been bared.

    So many time i have send the mail to idea custermer care id ,

    But still im not the proper response from them. Looking for the best reply from your side

    Best regards,
    Sairaj
    08652102984


    Dear Sir,

    We regret to inform you that due to non usage in past months your Idea connection has been disconnected permanently from system. Thus we suggest you to go for new Idea sim.

    Regards,
    Ideacellular

  12. #27
    abhijit joshi Guest

    Default Amount reversal from IDEA

    Hi,

    This must be my 100th complaint to idea on wrong activation charges from idea & then only partially reversing amount.
    I am really fed up on this issue & following up for almost 2 years.The mistake was done from IDEA side,but I am suffering on time & money front.
    Initial pre to post amount about 300 rs is also not transferred as promised.

    I don't have time to do follow up on this.

    I am changing my IDEA service if problem is not solved.

    Regards,
    Abhijit

  13. #28
    kritika1 is offline Junior Member
    Join Date
    Jan 2012
    Posts
    1

    Default Lack of information and misguidance

    I am an idea customer(9540199981).
    I got my blackberry service plan activated on 30/12/2011. But still my balance was getting deducted.
    I called idea customer care and they said i should get my GPRS plan activated for the problem to go away,and I told them to do so.But still the problem persisted and I called customer care again.
    This time they asked me to call blackberry helpline.And I did. blackberry helpline executive said that my balance was getting deducted because of the activation of my GPRS plan (this is just a gist of what i was told what to do).
    Then I called idea customer care again to get my GPRS plan de-activated. And I was informed by their executive that no such plan has been activated. And this is weird because I got a message from idea(51985) saying that my GPRS plan has been activated.
    Then he asked me to remove my sim and put it back again to automatically de-activate my GPRS plan.And I did this twice and nothing happened.
    My money is still being deducted even after paying Rs 399 for blackberry service.And I have been calling idea customer care and blackberry helpline ever since and nothing has happened.
    They are not ready to give me my deducted balance back and i am stuck with idea blackberry inefficient service for a month.
    I DO NOT wish to pursue idea blackberry service because I find IDEA CELLULAR " INCOMPETENT AND CHEAP".
    Last edited by kritika1; 01-08-2012 at 12:35 PM.

  14. #29
    Dhaval Aboti is offline Junior Member
    Join Date
    Jan 2012
    Posts
    1

    Default balance deduction

    dear sir
    i have talked more then 10 times frm csr and wid oder also but der is no resolutio of mine problem.
    as im facing the network problem during surfing the internet, n i have requested the csr that mine 80 rs was deducted due to internet surfing and i had done the recharges of rs 14 which is surfing free . but there is no response from csr they say we cant do any thing ,,,
    so please do the needed .
    mine mdn no, is 8108798116 in which there is all this issue held .

  15. #30
    ambade Guest

    Default rude and call disconnection

    Hi Team,
    when i made a call to idea call center from +919850927148 to (198) at night on 22/05/2012 to get information about get information call detail that time agent Bhausaheb had received my call kept on hold more than 2 min and was rude with me and after that he disconnected my call .


    Need to take require action against the executive and do let me know status & below are the detail to getting touch me.

    9850927148
    9404978792
    ambade.ramnath@yahoo.com

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