Hello Vishal,

Telecoms companies can change the Prepaid tariff plan after 6 months.

Thanks Sonia.
However, the plan I am referring to is still active.
Reliance communications have accepted that there was a technical problem at their end and hence the issue.
I should get a refund in such a case.
Please let me know your thoughts.

Dear Sir,

Iam a customer of Reliance CDMA mobile (prepaid). I been facing the issue from along time from the month of JANUARY and till Date 11th of MAY 2011 and I had activated for Rs.599 which free for my STD calls to other state and taken the connection around 26th October 2010, on my mobile (7428155437) and it was notified to me that the offer has activated and no ther additional services.

However the offer was activated and the issue started from the month of JANUARY 2011 that my money is going on deducated on additional services which i have not taken from mobile when ever iam recharging and it happened each any month.

There was no notification from Reliance that i will get this additional offer or when i spoke with customer service person and they deacitvated the service i dont get any notification or message that additional service got deactivated. and also getting alots of auto generate messages and my money gets deducated.

This is clearly a fault from Reliance end and I have applied for a refund more than 10 times but there is no proper response from them.

This has happened with me each and every month and they are not ready to grant me a refund.
I had called up customer care and spoke to Mr Avishek (Floor Manager) in NAVI MUMBAI on 11th MAY 2011 who confirmed that other additional services ahs been deducated and he wont be or garnt me the money refunded on my account because of certain issue that i have not called them within 24 to 72 hours and when i told them that even i have done that in the month of MARCH 2011 and call the services within 24hours still money ahs not been refunded. However it was told to me that the refund cannot be given to me.

If the fault is clearly from Reliance's end then I definitely need a refund.
Service Request ID’s for the complaints are : 152579938 - DND service - 13087442693 and interaction no. 2281310555

I am not happy with the customer service of Reliance communications.
Please if you could look into this matter and its urgent

Thanks and Regards

Rajiv Ghosh

+919711763549 / +917428155437

Originally Posted by rajivghosh_2707

Dear Sir,

Iam a customer of Reliance CDMA mobile (prepaid). I been facing the issue from along time from the month of JANUARY and till Date 11th of MAY 2011 and I had activated for Rs.599 which free for my STD calls to other state and taken the connection around 26th October 2010, on my mobile (7428155437) and it was notified to me that the offer has activated and no ther additional services.

However the offer was activated and the issue started from the month of JANUARY 2011 that my money is going on deducated on additional services which i have not taken from mobile when ever iam recharging and it happened each any month.

There was no notification from Reliance that i will get this additional offer or when i spoke with customer service person and they deacitvated the service i dont get any notification or message that additional service got deactivated. and also getting alots of auto generate messages and my money gets deducated.

This is clearly a fault from Reliance end and I have applied for a refund more than 10 times but there is no proper response from them.

This has happened with me each and every month and they are not ready to grant me a refund.
I had called up customer care and spoke to Mr Avishek (Floor Manager) in NAVI MUMBAI on 11th MAY 2011 who confirmed that other additional services ahs been deducated and he wont be or garnt me the money refunded on my account because of certain issue that i have not called them within 24 to 72 hours and when i told them that even i have done that in the month of MARCH 2011 and call the services within 24hours still money ahs not been refunded. However it was told to me that the refund cannot be given to me.

If the fault is clearly from Reliance's end then I definitely need a refund.
Service Request ID’s for the complaints are : 152579938 - DND service - 13087442693 and interaction no. 2281310555

I am not happy with the customer service of Reliance communications.
Please if you could look into this matter and its urgent

Thanks and Regards

Rajiv Ghosh

+919711763549 / +917428155437

Hi Rajiv,

We are extremely sorry for the inconvenience caused to you. This is to inform you that your problem is escalated and our team is working on the resolution. We will get back to you shortly. You may also write to us at Reliance Mobile - Customer Care | Facebook.

Regards,

RCOMcare

Originally Posted by rajivghosh_2707

Dear Sir,

Iam a customer of Reliance CDMA mobile (prepaid). I been facing the issue from along time from the month of JANUARY and till Date 11th of MAY 2011 and I had activated for Rs.599 which free for my STD calls to other state and taken the connection around 26th October 2010, on my mobile (7428155437) and it was notified to me that the offer has activated and no ther additional services.

However the offer was activated and the issue started from the month of JANUARY 2011 that my money is going on deducated on additional services which i have not taken from mobile when ever iam recharging and it happened each any month.

There was no notification from Reliance that i will get this additional offer or when i spoke with customer service person and they deacitvated the service i dont get any notification or message that additional service got deactivated. and also getting alots of auto generate messages and my money gets deducated.

This is clearly a fault from Reliance end and I have applied for a refund more than 10 times but there is no proper response from them.

This has happened with me each and every month and they are not ready to grant me a refund.
I had called up customer care and spoke to Mr Avishek (Floor Manager) in NAVI MUMBAI on 11th MAY 2011 who confirmed that other additional services ahs been deducated and he wont be or garnt me the money refunded on my account because of certain issue that i have not called them within 24 to 72 hours and when i told them that even i have done that in the month of MARCH 2011 and call the services within 24hours still money ahs not been refunded. However it was told to me that the refund cannot be given to me.

If the fault is clearly from Reliance's end then I definitely need a refund.
Service Request ID’s for the complaints are : 152579938 - DND service - 13087442693 and interaction no. 2281310555

I am not happy with the customer service of Reliance communications.
Please if you could look into this matter and its urgent

Thanks and Regards

Rajiv Ghosh

+919711763549 / +917428155437

Hi Rajiv,

We tried to contact you on the number mentioned by you, but were not able to speak with you as there was no response from your end. You may also write to us at Reliance Mobile - Customer Care | Facebook for the assistance required.

Regards,

RCOMcare