This is a discussion on Complaint against airtel customer service within the Mobile Services forums, part of the Mobile category; Dear Sir, I am Dr. Ranendra Kumar Majumdar is a bonafied customer of airtel having mobile set with no. 9862441057. ...
Complaint against airtel customer service Dear Sir,
I am Dr. Ranendra Kumar Majumdar is a bonafied customer of airtel having mobile set with no. 9862441057. on 23.02.2010 I recharged my mobile at 12.35 PM for Rs. 21.00 for the service 1paise per second (validity 90 days) with trans ID 873424761. Then after 5 days the call charge automatically changed to 50p per minute to airtel and 60p per minute to other mobile. I became stranged. Thereafter I contacted customer care through 121 three times (6.3.2010, 13.3.2010 and 17.3.2010) and every time they give assurance to rectify this within 3 days,but, alas, no rectification. Moreover,today I received one SMS from 5432105 mentioning that my mobile service job has been renewed and they deducted Rs. 10 from my balance. In this situation, my question is who of your airtel company will rectify my problem, who will repay my loss I incurred due to this change and why unnecessarily Rs. 10.00 has been deducted and who will pay it.
My request to you, if all these problems are not solved within 24 hours, then you will compel me to take the shelter of Honourable Court to seek justice and compensation.
Thanking you.
Ranendra Kumar Majumdar (9862441057)
Senior Member
Dear Customer,
This is to inform you that your concern has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.
Regards,
Rakesh Kumar
Airtel Customer Service Team
complaint Hello sir my name is Vijay hada my airtel no. is 9981200795 has been deactivated without any reason and when I called to customer care they told me to go your nearest airtel office and when I went to office first day they told me there should be scratch on sim and next day told there is problem in papers or photo and when I gave new papers and photo than also they have a problem to activate my number , so after all this if they not activate my number than I will close my airtel no my self as well as my family airtel numbers and also tell my every friend in my college , my office as well as in my whole city about this rubbish and stupid service of airtel and I am surely do this so please take some action to activate my number in 24 hours and if not than there would be no relation between me and airtel . Thank you
Vijay Hada
Assistant Manager McDonalds restaurant
fixed line There is heavy motor boating noise in the fixed line receiver cant listen the calling party
Senior Member
Dear Pankaj,
This is to inform you that your concern listed 9 Oct. 2010 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please do write to us at airtelpresence@airtel.in with your contact details (address and landline or mobile phone number).
We assure you that we are committed to resolving the issue to your satisfaction.
Regards,
Rakesh Ranga
Airtel Customer Service Team
Senior Member
Dear pankajamvaradarajan ,
We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to please drop us an email at airtelpresence@airtel.in and we will be happy to be of assistance.
Regards,
Rakesh Ranga
Airtel Customer Service Team
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