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i missed my mobile with Sim card today at 5.50 PM at Adayar Chennai.The thief talking with 3rd persons .Kindly stop the out going calls immediately
Customer
sakthivel
This is a discussion on Airtel Post Paid Complaint within the Mobile Services forums, part of the Mobile category; I had Airtel Pre-paid card Number 9967791429 and had applied for airtel post paid connection on 8th Feb 2010. Airtel ...
Junior Member
Airtel Post Paid Complaint I had Airtel Pre-paid card Number 9967791429 and had applied for airtel post paid connection on 8th Feb 2010.
Airtel Executive provided me a Post Paid Sim Card. I was informed on 8th that your Post Paid connection will be started within 4 days.
On 16th Feb my Pre-Paid stopped working.I inserted my Post Paid card in my cell phone and I got msg 'Sim Card Registration Failed'.I called Airtel customer care Pre-Paid and was told to contact Post Paid and they informed me that your Number no longer belongs to the Pre-paid segment. I called post paid and they told me to wait for 3 days and assured me that your connection will start working.
On 20th Saturday 11am I visited Airtel service center at Goregaon SV Road, I showed them the msg an they informed me to purchased a new post paid card. They told me the post paid card that you have received is corrupt. I paid for new post paid card and provided them all the documents and also confirmed if they require any other documents. They told me that all the formalities are complete and the Number will start working in 1 hr.
After 1 hr I visited the gallery again and told them that the Number is still not working and I am still getting a msg "Sim Card Regitrtion Failed". They told me to come after 4 hours. After 4 hours I went again and they told me that its not their fault and some thing is wrong with the server or system.In the mean while I called 4 times through Airtel Hotline Number and no one helped to get the issue rectified.
One of the Cust Care Agent told me "You have not paid Bill". I told him that my Airtel Post Paid connection is not yet started and How cum the Bill comes in picture and she disconnected.I was told by Airtel Gallery "Nothing can be done from our side".
On 20th my connection was started. Again on 22nd my Airtel outgoing calls were blocked, I called Customer Care and was told that the enrollment form is not submitted. I told them that I had filled the Airtel Post Paid form but none of the Airtel Cust Care Agents were listenning to me. I was told to visit any Airtel Gallery and re-submit the documents and form again. I requested for a Gallery Address which works on Sunday. I was told to go to Malad or Borivili center.
On Sunday 28th Feb I visited Airtel Borivili center.For 1/2 hr I was not addressed at all as all the Employees were busy chatting and enjoying. Finally I stopped one of the Employee there and informed him abt my querry.He was not even bothered to enter my number in theI system and check the status. I told him to accept the documents and he informed me "Today documents are not accepted". I told him that I was told to visit a Airtel Gallery and give the documents. He refused to accept by documents and when I requeted him so that I can fill the enrollment form again but he told me documents can not be submitted till Tuesday. He was trying to assist me and told me that Even if the documents are submitted by Tuesday the connection will Start by Next Friday. I told him OK and just take my enrollment form. He was least interested and asked his nearby person "Ajj hum log documents nahi accept karte hai na". The other person answered "HA". I was told to go back to the Airtel gallery in goregaon and was told that we will not be able to check your number details in the system. Finally I am no where. My Airtel Pre-Paid is stopped working and Post Paid is stopped working. But I am getting notifiction SMS abt my usage.
Is this the service provided to a customer who is offered to upgrade from prepaid to postpaid by one of your sales representative. After sale is successful for the dept. A Customer told to contact to and fro various centre to get the number working.
Well this email will not matter or may be ignored. However if outgoing of my cell phone is not activated. I will be forced to approach Customer Grievances Cell as well as Consumer Court for harassment provide by Airtel.
The Above mentioned Email was mailed to Airtel by me on 1st - March 2010.On 2nd March my service was completely stopped and again I got msg on my cell phone "Sim Card Registration Failed". Airtel has worst service.It was my biggest mistake to change from Pre-Paid to Post paid.After my service which was completely disconnected, I called cust service and I was told to go to any gallery and submit documents. I need some help from consumer court.
Mobile missed with Sim card- stop the outgoing calls from mobile number 9500054229 sir
i missed my mobile with Sim card today at 5.50 PM at Adayar Chennai.The thief talking with 3rd persons .Kindly stop the out going calls immediately
Customer
sakthivel
Senior Member
Dear SAKTHIVEL ,
This is to inform you that your concern listed 31 Oct 2010 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.
Regards,
Rakesh Kumar
Airtel Customer Service Team
Senior Member
Dear S.SAKTHIVEL ,
This is to inform you that your concern listed 31 Oct. 2010 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However as your contact number is non contactable, we have sent a sms for the same. Please do write to us at airtelpresence@airtel.in with your contact details (address and landline or mobile phone number).
We assure you that we are committed to resolving the issue to your satisfaction.
Regards,
Rakesh Ranga
Airtel Customer Service Team
Senior Member
Dear SAKTHIVEL ,
We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to please drop us an email at airtelpresence@airtel.in and we will be happy to be of assistance.
Regards,
Rakesh Ranga
Airtel Customer Service Team
airtel postpaid This is complaint ageist airtel ,i paid 600 Rs. for two sim ,sales man came to my office and took all the require document and money, after some days he gave me a sim ,what was working for 2 days only, and i never got services for 2nd sim that i am using as prepaid since 1 year.
dont know who's fault it is but now he says that i am no married so i cant have post paid connection ,and verification canceled my connection.
i gave : rent agreement ,id,owner id,electric bill.
and funny thing is i got net connection and land line for the same address on same owner name.airtel rules is full of bull...t.
i got loss of 300 now, and i am no happy with this event. i feeling bad about it.one thing i am sour that i cant stop my self to hate airtel , i am director marketing of an IT company and i address many people in my speech on regular basis,this case will be in my many speeches.
Senior Member
Dear Customer (airtel postpaid ),
This is to inform you that your concern listed 20 Jan. 2011 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please do write to us at airtelpresence@airtel.in with your contact details (address and landline or mobile phone number).
We assure you that we are committed to resolving the issue to your satisfaction.
Regards
Rakesh Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@airtel.in
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Senior Member
Dear Customer (airtel postpaid ),
We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to please drop us an email at airtelpresence@airtel.in and we will be happy to be of assistance.
Regards
Rakesh Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@airtel.in
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Complaint about Airel serivces On around 26th October i got a call from airtel that I will get free blackeberry messeging service from Airtel for free for two months for which i have to pay no charges. And it got activated on the 28th October and that got deactivated on the 5 th November .And when i called the customer care 121 they said i activated the service myself for which i will be charge Rs.299 wheras i never got it activated and when i told them that Airtel is fooling by such calls and for the bad network they themselves took an action and took a request for deactivation of blackberry service which was not made by me and i again got a call on th 6th morning which said my service request for deactivation has been accepted which was never made by me.This type of action is not expected from such a reputed company i m such an old airtl user and never faced such a problem but from past few months i have been disturbed by bad network and now what happened with blackberry service.I think some action should be taken against Airtel.Kindly oblige
Senior Member
Dear Pranjal Jain ,
This is to inform you that your concern listed on 06 Nov. 2011 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please do write to us at airtelpresence@in.airtel.com with your contact details (address and landline or mobile phone number).
We assure you that we are committed to resolving the issue to your satisfaction.
Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com
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Expecting discount for my postpaid bill Hi,
I have two airtel postpaid conection which reaches Rs.23000/- but my connections got barred now.
I am interested to pay the bill and take back my connections.
Is there any discounts that i can avail from the Airtel for Privilaged customer.
My credit limit for both connection is Rs.3000
By
Aashik
Senior Member
Dear Aashik,
This is to inform you that your concern on 20 Nov 2011 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please do write to us at airtelpresence@in.airtel.com with your contact details (address and landline or mobile phone number).
We assure you that we are committed to resolving the issue to your satisfaction.
Regards
Rakesh Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com
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Senior Member
Dear Aashik,
Kindly read the above date as 19th Nov. 2011 in place of 20th Nov. 2011. This was due to the human error. We regret for the inconvenience. However, the concern highlighted by you has been duly addressed and resolved.
Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com
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Senior Member
Dear Pranjal Jain ,
We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to please drop us an email at airtelpresence@in.airtel.com and we will be happy to be of assistance.
Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - Bharti Airtel India (@Airtel_Presence) on Twitter
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Compaint of airtel post paid no. Dear sir , an employee of ur company offer me that if u port ur vodafone mobile no. in airtel then we will give u plan of Rs. 100/- . i accept that offer and port my no. in to airtel. but after few days company pause/ stop my outgoing calls and said that u can not get this offer. Many time i made compliant to customer care and i also visited at customer care center but till date my complaint has not solved. pls sir, solve my problem as early as possible.. other wise i will file case against ur company in consumer court.. Thanking you
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