Sir, I have subscribed to airtel gprs monthly pack. one day i was downloading some applications from nokia ovi. then suddenly i received a message from 54321 that "Thanks for downloading SexyPool from Airtel. You have been charged Rs.99. ". I complained a lot to customer care but is of no use. they are telling that i have downloaded the above said game/application whereas i never visited airtel wap site to download any application. can u help me please?

Dear Customer,

This is to inform you that your concern has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please do write to us at airtelpresence@airtel.in with your contact details (address and landline or mobile phone number).

We assure you that we are committed to resolving the issue to your satisfaction.


Regards,

Rakesh Kumar
Airtel Customer Service Team