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Service Disconnected / Unblocked

This is a discussion on Service Disconnected / Unblocked within the Mobile Services forums, part of the Mobile category; Dear Sir, I've been using this no 9902775053 from past two years, now on Thursday 28.01.10 they blocked my outgoing ...

  1. #1
    mahadev is offline Junior Member
    Join Date
    Feb 2010
    Posts
    1

    Default Service Disconnected / Unblocked

    Dear Sir,

    I've been using this no 9902775053 from past two years, now on Thursday 28.01.10 they blocked my outgoing calls and messages without information by any means (noa phone call or a message).
    after contacting the customer care i came to know that this is due to address re-verification.

    On Saturday 30.01.09 i submitted my ID proof, land line phone bill for address proof and Ration card photocopy as relation proof.
    I gave my PAN card photocopy to the CSR along with it but he returned it saying that it's not required. and got assured that the service will be restored in next 24 hours or probably on monday.

    But untill today it's not done.I got tired contacting the customer care many times. They'll say that "plz wait for one more day and it'll restore and if it's not done plz go to service center
    where i have submitted the documents and they'll assist me".

    I wrote one mail to 121@airtelindia.com from where i got reply from Mr.Sundara Vadivelan saying that they'll revert to me on 05.02.10. and they are not mentioning any thing about the connection restoration except they'll revert.
    Is it really takes this much of time to unblock the connection

    I wonder if at all AIRTEL is doing this document address re-verification, how many connection will get terminated due to wrong address and how they activate the SIM card at first when one is getting new connection.

    I request you to help me on this regard as i don't want to lose this number and was suffering because of a mistake which is not mine.

    Hoping the same,

    Plz also make a copy of your reply to my email address: mech_maddy02@yahoo.co.in

    Regards,
    Mahadev
    Last edited by mahadev; 02-04-2010 at 01:44 PM.

  2. #2
    Varun790 is offline Junior Member
    Join Date
    Feb 2010
    Posts
    2

    Default Sim sent to recycle without any information by AIRTEL and number cannot be restored

    Hello Sir

    I had the Airtel Connection (+919740809280). i take it on 17 of january 2009 by a retailer. On 4th of of February in morning i got the message by Airtel to submit the documents otherwise they would cancel the connection. In evening I went to Airtel office and submitted my documents with serial number 7373310. Airtel told me that my number would not be deactivated. but after 2 hours they blocked my number. When i asked the customer care next day they told me that My sim was sent to recycle. I asked them why it happen they told me it is none of their business and number cannot be restored. i registered the complaint in Airtel Office by complaint no 205138121 but no processing happened.

    Due to this I lost my number and balance of Rs 200 plus. Now I am facing lot of problem. Please ask airtel to refund my balance and fine for causing lot of inconvenience to me

    my alternate contact no is 9986407161

  3. #3
    Varun790 is offline Junior Member
    Join Date
    Feb 2010
    Posts
    2

    Default

    Hello Sir

    I had the Airtel Connection (+919740809280). i take it on 17 of january 2009 by a retailer. On 4th of of February in morning i got the message by Airtel to submit the documents otherwise they would cancel the connection. In evening I went to Airtel office and submitted my documents with serial number 7373310. Airtel told me that my number would not be deactivated. but after 2 hours they blocked my number. When i asked the customer care next day they told me that My sim was sent to recycle. I asked them why it happen they told me it is none of their business and number cannot be restored. i registered the complaint in Airtel Office by complaint no 205138121 but no processing happened.

    Due to this I lost my number and balance of Rs 200 plus. Now I am facing lot of problem. Please ask airtel to refund my balance and fine for causing lot of inconvenience to me

    my alternate contact no is 9986407161

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