hello sir,
My name is srinath, i bought the N82 in 2008 nov, last week i, e, . 29/12/09 i gave it nokia care for the change of my keypad..(actually its color is shaded). they told me they can change it in half an hour.. i agreed n gave them.. they called me after 15 min and told that something is broken inside. i.e., the key pad connector.. i enquired them that the phone was workin normally till now.. and ur tellin me tht something is broken how it can be, , actually u ppl broke something while removing keypad..but they denied.. the argument went on and i said ok just whatever has happend repaire it quickly.. they agreed and gave me to collect it after 2 days..when called them after 2 days they told me that the part is not came yet come after 4 days.. like this when ever i call them they used to postpone it.. Now after one month (29/01/10) they just messaged me and told me that phone cant be repaired due to unavailability of some part..but its cost is 19000/- and after one year i cant get any spare parts then what should i do.. the is now worthless.. is this way companies like nokia treats its customers..please give me any suggestion what should i do..and lastly phone is not under warranty..after all tell me how many days they will provide spare parts.. but htey should provide spares for while naa.. the piece was just released 1 1/2 yr ago..plz give me what should i do shuld i go to consumer court for any reclaim..
Iam from Hyderabad
the nokia care i gave is in secunderbad near paradise..