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Online Recharged but amount still not credited

This is a discussion on Online Recharged but amount still not credited within the Mobile Services forums, part of the Mobile category; Dear Sir, I have done a Online Recharge for Rs. 500 trough ICICI Bank Credit Card the transaction No for ...

  1. #1
    ashokorrisa is offline Junior Member
    Join Date
    Jan 2010
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    Default Online Recharged but amount still not credited

    Dear Sir,

    I have done a Online Recharge for Rs. 500 trough ICICI Bank Credit Card the transaction No for the same is 0134866555 on Dt. 29-12-2009 for Relinace GSM No. 9555808346. But still the my phone is still no recharged. When I call to the customer care they say Online Recharge in possible so please visit to nearest Rworld for complain. when I visit to Rworld they say you call the customer care. when I call to Bank they says we have credited the amount to Reliance so they can't do anything.

    Please letme know to whom I should complain.

    Regards
    Ashok Kumar Mohanty
    Haldiram Mfg. Co. Pvt. Ltd.
    NH-8, Delhi Jaipur Highway
    Vill - Kherki Daula
    Gurgaon - 122001
    Phone - 0124-4771405

  2. #2
    Tanu's Avatar
    Tanu is offline Senior Member
    Join Date
    Sep 2008
    Posts
    447

    Default

    Hello,

    In case you are not satisfied with the response of the Customer Service Centre, please feel free to contact the Nodal Officer of your Circle mentioned below with your complaint reference number and details of the complaint / grievance.

    The Nodal Officer will revert to you through your preferred mode of contact, with a resolution / response within 10 days of the registration of the complaint.

    Address is:

    Tower - F(Ground floor),
    DLF Building Plot No.2, Rajiv Gandhi Technology Park,
    Chandigarh -160101.

    You can also Email at: Rcomnodalofficer.Haryana@relianceada.com

    Hope this may solve your problem.

  3. #3
    ICICI Bank Care is offline Senior Member
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    1,279

    Default

    Dear Ashok,

    We apologise for the inconvenience caused.
    We'll contact you and work to address your issue at the earliest.

    Regards,
    ICICI Customer Service Team.

    Quote Originally Posted by ashokorrisa View Post
    Dear Sir,

    I have done a Online Recharge for Rs. 500 trough ICICI Bank Credit Card the transaction No for the same is 0134866555 on Dt. 29-12-2009 for Relinace GSM No. 9555808346. But still the my phone is still no recharged. When I call to the customer care they say Online Recharge in possible so please visit to nearest Rworld for complain. when I visit to Rworld they say you call the customer care. when I call to Bank they says we have credited the amount to Reliance so they can't do anything.

    Please letme know to whom I should complain.

    Regards
    Ashok Kumar Mohanty
    Haldiram Mfg. Co. Pvt. Ltd.
    NH-8, Delhi Jaipur Highway
    Vill - Kherki Daula
    Gurgaon - 122001
    Phone - 0124-4771405

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