Hi

This is in regards to the complaint of the worst service provided by the reliance customer care representatives Miss Archana and Mr. Vijay at Haji Ali (Heera Panna) branch.

My sim card got lost, and I want the same nos (9320015544) to get transferred on the new one.
I own this nos at Haji Ali (Heera Panna) branch, and hence I approach the same branch to get it done with sanity.
The same is not happening since two months.

They had taken my alternative nos and had done the other formalities, and assured me that they will call me back and will get the needful done in two to three days.
The two of the representative from the branch named Miss Archana and Mr Vijay had given me the above commitment.

But all in vain, when they had not call me up for a week , then finally I had physically visit the branch to get my work done.
I am visiting the branch since two month but all in vain because every single time I walk into the branch gallery and every now and then they ask me my problem and my alternative nos and other formalities too.

Afterward I had a few word’s to the respective branch manger of the branch, but is of no use.

And finally, when I had requested to Miss Archana and Mr. Vijay, then they had quoted me this dialogue that “Hume log yahaa timepass karne ke leye aate hai, bas sirf salary milene se matlab hai”

This above dialogue seems that, they are least bother and irresponsible to provide service to the customer and at last having no more option I am escalating this to you

I am writing this mail, in order to manifest the service provided to the customer by a customer care representative.
Hoping this mail will help you to improve the service.

It’s my entreaty to provide me some sustenance and concrete solution in this regard.

Seeking your response at the earliest.

Regards,
Nagendra
Cell +919322521114
Mumbai 400101