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Complaint Against Bharti Airtel about wrongly deductions from prepaid account.

This is a discussion on Complaint Against Bharti Airtel about wrongly deductions from prepaid account. within the Mobile Services forums, part of the Mobile category; Sir, My name is Shrikant Patil. I am using airtel prepaid number (9890739526) from approx.5-6 years. i havent activated any ...

  1. #1
    shiku007 is offline Junior Member
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    Default Complaint Against Bharti Airtel about wrongly deductions from prepaid account.

    Sir,
    My name is Shrikant Patil. I am using airtel prepaid number (9890739526) from approx.5-6 years. i havent activated any service on my number but still airtel is continuously deducting Rs. 10 per week from my account from november 2009. when i called customer care, one executive said me that some Movie Audio service is activated on ur number but sir i didnt activated this service. He said u will get refund of this but still i didnt get any refund.
    Sir, deducting Rs.10 per week is really really very big cheating and
    i cant afford this. From Month of november this is going on.
    I am requesting u kindly solve my problem as soon as possible.
    Thanking You,
    Shrikant Patil...

  2. #2
    admin is offline Administrator
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    Hello,

    Kindly provide your full contact details and the complaint nos. registered with Airtel Customer Care, so that we can accordingly.
    Regards,
    Admin,

    ** PMs asking me for support will be deleted unless I've asked you to PM me with additional details **

  3. #3
    shiku007 is offline Junior Member
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    sir,
    My contact number is 9890739526 and also available on 9822388595.
    recently i called airtel customer care again. now they are saying that the charges are correct and that service is activated from my side. This is really cheating.
    Please help me about this.
    My complaint number registered with airtel is 0122232278.
    Thank you for your reply.

  4. #4
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    Dear Customer,


    This is to inform you that your concern has been noted and our team is working on a resolution. At the outset, we apologies for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.


    Regards,
    Vinay chugh
    Airtel Customer Service Team

  5. #5
    shiku007 is offline Junior Member
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    Sir,
    Thank you so much for solving my problem.
    I got the refund from airtel
    Thank you,
    Shrikant Patil

  6. #6
    Unregistered Guest

    Exclamation Gprs active without confirmation,i have lost huge amount

    I have already airtel account and converted it to postpaid one month ago,i havn't get any confirmation about the airtel live activation.But when the first bill produce a huge amount lost on the way of airtel live.commonly i have using samsung dual c5212 phone and cannot recognize which sim is active at the time of browsing.
    airtel says that i am wrongly browsing with airtel sim and 20kb/30 paise is fall on ur bill.

    i surely say that airtel is the worst network in the world,they can repay our cash,they are only hanging in ourmoney purse

    regads
    khan

  7. #7
    Airtel_Presence's Avatar
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    Dear Mr. Khan ,

    This is to inform you that your concern listed 13 Jan 2011 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please do write to us at airtelpresence@airtel.in with your contact details (address and landline or mobile phone number).

    We assure you that we are committed to resolving the issue to your satisfaction.

    Regards,
    Rakesh Kumar
    Airtel Customer Service Team@

  8. #8
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    Dear khan ,

    We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to please drop us an email at airtelpresence@airtel.in and we will be happy to be of assistance.

    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@airtel.in

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
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  9. #9
    Unregistered Guest

    Thumbs down Irregular and irrelevant deductions from my Airtel prepaid.

    Hello Sir,

    I have been using an Airtel prepaid since a month now. I dont know how and why but regularly they keep on deducting money from my account. The amount varies from 5 paise to 5 rupees. This happens multiple times in a day. I have lost track of how much money I have lost because of these deductions. I called the customer care number and everytime they disconnect my number without any explanation.

    I am sure they are cheating me with these deductions and hence they disconnect my call without any reasons. I am fed up with Airtel service and will recommend every user not to opt for their services.

    My number is 98921880878.

  10. #10
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    Dear Customer (98921880878),

    This is to inform you that your concern listed 21 March. 2011 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.


    Regards
    Rakesh Kumar
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@airtel.in

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
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