sir,
I m Akshay Sukhwal . I m the prepaid gsm customer of reliance.My mobile no. is 9509495894.I have deduction Rs.5 per day cricket subcribtion yet I have no subscribe any link. I have not open Rworld service on any day. and I have no msg to activation charge deduction.In my mobile log there is no details about that I use the Rworld services. when i call to customer care service provider they didnt listen me and challange me what ever you can do? sir please provide me right thing money is not matter here but it is wrong. I and you no it may be technical fault but service provider said this thing is not good. In india there are 2 crore customer and this thing happen once for every customer then what heppen. Sir i request u pls try the best one i hope.
Name:-Akshay Sukhwalr
Email id:-sukhwal.akshay@yahoo.com

We suggest you to send a email to your area nodal officer, mention all the details in it and ask them for the refund within the mentioned time in the notice.

Hi,

I am using reliance GSM service 9025277006 in my number I am being charged for the caller tune frequently for which I have not activated. When I call up the customer care they are not giving me the correct information. I was on call with your customer care for 45 minutes and still they were not able to give a solution for this or a proper answer.

The background of this problem.

I received an sms on 27th Jul at 0309 AM saying that I have activated a caller tune – I never activated this how can a person will activate the tunes in the mid of the night.

After seeing this sms I called your customer care at 7am and complained about this deduction of 10 rupees and activation of this tune. They took the complaint and said they will check on this and revert the money back. The complaint number is 132975845 and next day I got an sms saying that the amount deducted was right so there will not be any money back.

I called up your customer care and held for 45 minutes to address to this query and at the end they said they cannot do anything as this is being charged correctly.

And they gave me the Nodal officer number as 044 30352950. Which is not for me from past two days. Now I have reached my last level to fight with Reliance that is the reason I am writing this email to at least check whether I can get a clarification on this.

My brother is using one more number 9025909404, for this number also the same story happened and the amount was not reverted instead of that the amount is being deducted continuously for him total of 30 rupees is been deducted in three regular intervals.

I believe there is a system failure in reliance which causes these kind of issues to the customers please correct this so that other customers are not having this problem.

All three simcard which we use in our home got this issue and we burnt our fingure in using reliance which is not happening for us with any other operator.



Thank you,
Muneer

hi,
myself aditya rao is getting a problem with recharge of 19rs. sms pack
.it worked for 5 days since 23 and then it started deducting 50 paise per sms.
i have lost my balance unknowingly since past 3 days.
so my kind request to reliace,please take a action as soon as possible.

Sir,
I am dilip singh chouhan user of reliance GSM user my number is 8055180135. My balance was deducted 3 times in 1 month of Rs 30. when 1 st time my balance was deducted i make complaint to customer care they told you get a call from some service and your service was activated from there but i did not get any call from any service i told them for money refund but they deny for refund of balance. This same was happend again after 10 days. then i again make complaint but they denied again for refund of balance. then i told them to stop all marketing call in my cell phone. But now again my balance was deducted arround 20 Rs today. Today i make complaint they make same excuse..

Please provide my balace refund thanking you

regards
dilip singh chouhan
8055180135

SIR,
my no is 09021612622 n fro few days my account balance is continuously being deducted by 5 RS .i hav launced a complaint regarding this but its seems the company is not bothered of taking any responsibility.
And of-course the company is not even hiering a good employee becoz they need to learn how to talk to the customer ......the name was mr PANKAJ. from pune 2 days back......
hope your company would take a serious action regarding this matter. Or else it will take away the trust from your company . THANK YOU.

I have been using reliance smart since three years and i find it is impossible to contact customer care.Whenever i call hear only one thing this number is busy yes it is because everyone has problem with smart.After doing call for whole day they received only one time and without listening to my problem they have just disconnected.But i have been very angry because they have deducted 30 rs from my balance for subscribing to live chat but i have not subscribe it and after calling 50 times my call is transferred to customer care executive.When i told him about my balance deduction he told me it is because you have subscribe to this service by yourself but i told him that i have not he just shut the phone.This means that some devil has come and pressed my mobile button and i am subscribed to this service.Help me.Please give me some number where i can contact and recover my balance or i will take some another sim like airtel because they have very good customer care service.Thanks.........

Hi,



I am Dhananjay Kumar Mishra from Allahabad UP India. I am using Reliance GSM Prepaid Mobile connection and the MSISDN is 9026247280. I had registered my complaint so many times but no any action had been taken by Reliance Team. Some Complaint no is

139968427, 140234446, 140264242 etc. The complain is every day 5Rs deduction for R-World and 30Rs per month for Unlimited Game Nokia-2690. I called to Customer Care team so many times that please stops this type of deduction from my account but they are not responding from july-10 I have wasted approximately 600Rs. Please stop this type of deduction and return my all money which has unnecessarily deducted from my account. I will wait for your quick response otherwise I will take action and will give complaint to consumer forum and TRI also then they will give me right judgment about this case.

I will wait for your response……







Thanks,



Dhananjay Kumar Mishra

Allahabad UP

9026247280





"''Don't quit. Suffer now and live the rest of your life as a champion"

Hi Dhananjay,

We are extremely sorry for the inconvenience caused to you. This is to inform you that your problem is escalated and our team is working on the resolution. We will get back to you shortly. For further assistance email us at rcom.care@relianceada.com.

Regards,

RCOMcare

Originally Posted by Unregistered

Hi,



I am Dhananjay Kumar Mishra from Allahabad UP India. I am using Reliance GSM Prepaid Mobile connection and the MSISDN is 9026247280. I had registered my complaint so many times but no any action had been taken by Reliance Team. Some Complaint no is

139968427, 140234446, 140264242 etc. The complain is every day 5Rs deduction for R-World and 30Rs per month for Unlimited Game Nokia-2690. I called to Customer Care team so many times that please stops this type of deduction from my account but they are not responding from july-10 I have wasted approximately 600Rs. Please stop this type of deduction and return my all money which has unnecessarily deducted from my account. I will wait for your quick response otherwise I will take action and will give complaint to consumer forum and TRI also then they will give me right judgment about this case.

I will wait for your response……







Thanks,



Dhananjay Kumar Mishra

Allahabad UP

9026247280





"''Don't quit. Suffer now and live the rest of your life as a champion"

Hi Dhananjay,

We tried to contact you on the number mentioned by you but were not able to speak with you as the number was switched off. Please write to us at rcom.care@relianceada.com for the assistance required.


Regards,

RCOMcare

Hi. i am Arvind Kumar Shukla from Kanpur, U.P . I am a reliance gsm prepaid user and my no. is 7505001251. I am totally unsatisfied with the reliance service as every other day there is a message for the activation of such packs which is never subscribed by me . Last night i complained to costumer care and he alloted me a SR No. 143218898 and assured me for the deactivation of such packs but still Today in the morning at 5:34 i got a message that " YOUR SUBSCRIPTION TO CRBT SERVICE HAS BEEN RENEWED " and my 20 rs. were deducted . this is not the first time , it has become a routine and when i complaint to the costumer care they just say sorry and reject our call. yesterday also i got a message for the subscription of MBO PACK and MISS CALL ALERT and Rs 75 from my balance were deducted.

So i am requesting to refund my deducted balance as soon as possible and in future i don't want any further activation of such types of services on my mobile else i will have to take another serious action.

Originally Posted by Arvind kumar shukla

Hi. i am Arvind Kumar Shukla from Kanpur, U.P . I am a reliance gsm prepaid user and my no. is 7505001251. I am totally unsatisfied with the reliance service as every other day there is a message for the activation of such packs which is never subscribed by me . Last night i complained to costumer care and he alloted me a SR No. 143218898 and assured me for the deactivation of such packs but still Today in the morning at 5:34 i got a message that " YOUR SUBSCRIPTION TO CRBT SERVICE HAS BEEN RENEWED " and my 20 rs. were deducted . this is not the first time , it has become a routine and when i complaint to the costumer care they just say sorry and reject our call. yesterday also i got a message for the subscription of MBO PACK and MISS CALL ALERT and Rs 75 from my balance were deducted.

So i am requesting to refund my deducted balance as soon as possible and in future i don't want any further activation of such types of services on my mobile else i will have to take another serious action.

Hi Arvind,

We are extremely sorry for the inconvenience caused to you. This is to inform you that your problem is escalated and our team is working on the resolution. We will get back to you shortly. For further assistance email us at rcom.care@relianceada.com.

Regards,

RCOMcare

---------- Forwarded message ----------
From: Pramod Singh <mailpramodmca@gmail.com>
Date: Wed, Dec 29, 2010 at 4:54 PM
Subject: Re: 'ADAG=007-529-571'Reference to your mail
To: "customercare@relianceada.com" <customercare@relianceada.com>



Hi Neha,
Thanks for letting know that you have deactivated "OneMovieMasala" pack for the number 7827082672. I have checked the balance but found that the amount of Rs 49 which is the packe charge is not refuded yet. Please refund it at your earliest and also let me know.

Thanks,
Pramod kumar singh



On Wed, Dec 29, 2010 at 3:23 PM, customercare@relianceada.com <customercare@relianceada.com> wrote:

Dear Customer,

Thank you for contacting Reliance Customer Care.

With reference to your e-mail regarding incoming call details and contact details of senior authorities, please note that we are unable to process your request in this regard.

Further to your e-mail regarding VAS pack issue for your Reliance GSM number 7827082672, please note that "OneMovieMasala" pack was activated through Telecalling mode and you have opted for the pack. hence, we are unable to process your request for waiver. Also, we would like to inform you that said pack has been deactivated for your number.

We understand the inconvenience caused to you.

We believe in taking care of our customer needs first.

Regards,

Neha Pathak
GSM Customer Care
Reliance Communications


The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice.

This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.


-----Original Message-----
From: Pramod Singh (mailpramodmca@gmail.com)
Date: Wednesday, December 29, 2010 10:09 AM
To: customercare@relianceada.com (customercare@relianceada.com)
Subject: Re: Reference your e-mail

Dear sir,

If you not provide the detail of call then how we can understand this is activasted by you or this activated by me. So you please provide the call time and date. Or you escalate this mail. or you provide me senior email id where i complain this type of activity.

Thanks,
Pramod kumar singh



On Tue, Dec 28, 2010 at 10:13 PM, customercare@relianceada.com <customercare@relianceada.com> wrote:

Dear Customer,



This is with reference to your e-mail regarding Value Added Service (VAS) pack issue. Please note that as informed you earlier VAS (OneMovieMasala) pack has been activated through Telecalling (TELE) mode from your end on 25/12/2010. Hence, you have been charged correctly.

Also, note that the said pack has been deactivated from your account.

Further to your e-mail regarding called number and timing, we are unable to process your request.

We understand the inconvenience caused to you and take this as a feedback to improve our services to meet your expectations.


Regards,


Manoj Kumar

Customer Care
Reliance Communications



The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice.



This electronic message transmission contains information from Reliance Communications Ltd and is confidential or privileged.. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.



-----Original Message-----
From: Pramod Singh (mailpramodmca@gmail.com)
Date: Tuesday, December 28, 2010 10:16 AM
To: customercare@relianceada.com (customercare@relianceada.com)
Subject: Re: Reference your e-mail

Ok sir, but you provide me which call no this event is done and when please provide me date time and call no. because my recive call on date 25/12/2010 . no any call from reliance.

Thanks
pramod kumar singh


On Mon, Dec 27, 2010 at 7:56 PM, customercare@relianceada..com <customercare@relianceada.com> wrote:

Dear Customer,



This is with reference to your e-mail regarding amount decrement issue,as inform you earlier please note that we have checked and verified in our records as per that VAS (Value Added Services) OneMovieMasala pack has been activated through Telecalling (TELE) mode from your end. Hence, you have been charged correctly. We are unable to process your request for the waiver.

Kindly note that the charging system is fully automated and there is no manual intervention.

Also, note that the said pack has been deactivated from your account.

We understand the inconvenience caused to you and take this as a feedback to improve our services to meet your expectations.

Regards,

Nilesh Ganatra
Customer Care



The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice.



This electronic message transmission contains information from Reliance Communications Ltd and is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.


-----Original Message-----
From: Pramod Singh (mailpramodmca@gmail.com)
Date: Monday, December 27, 2010 12:35 PM
To: customercare@relianceada.com (customercare@relianceada.com)
Subject: Amount deducted without My confirmation

Dear Sir/Madam,


My name is pramod kumar singh. my number is 07827082672, My complain is without my confirmation Rs 49 deducted from my mobile balance. this event is done 25/12/2010, when i talked customer care, he said this is activated by you.
Please provide my detail of 25 and please check it that without my confirmation how it going.






Thanks
Pramod kumar singh

Originally Posted by Arvind kumar shukla

Hi. i am Arvind Kumar Shukla from Kanpur, U.P . I am a reliance gsm prepaid user and my no. is 7505001251. I am totally unsatisfied with the reliance service as every other day there is a message for the activation of such packs which is never subscribed by me . Last night i complained to costumer care and he alloted me a SR No. 143218898 and assured me for the deactivation of such packs but still Today in the morning at 5:34 i got a message that " YOUR SUBSCRIPTION TO CRBT SERVICE HAS BEEN RENEWED " and my 20 rs. were deducted . this is not the first time , it has become a routine and when i complaint to the costumer care they just say sorry and reject our call. yesterday also i got a message for the subscription of MBO PACK and MISS CALL ALERT and Rs 75 from my balance were deducted.

So i am requesting to refund my deducted balance as soon as possible and in future i don't want any further activation of such types of services on my mobile else i will have to take another serious action.

Hi Arvind,

We tried to contact you on the number mentioned by you but were not able to speak with you as the number was not reachable. Please write to us at rcom.care@relianceada.com for the assistance required.


Regards,

RCOMcare

sir/madam,

I m sarvesh mishra.I m the prepaid gsm customer of reliance.My mobile no. is 7668678009.I have deduction Rs.49/- yet I have no subscribe any service. customer care service man said you subscribe through Como Pack at 7:20pm on 13th feb-2011. but I have not subscribe any service on this day. and I have no msg to activation charge deduction.In my mobile log there is no details. when i call to customer care service provider they didnt listen me and challange me what ever you can do? sir please provide me right thing money is not matter here but it is wrong. I and you no it may be technical fault but service provider said this thing is not good. In india there are 2 crore customer and this thing happen once for every customer then what heppen. Sir i request u pls try the best one i hope.



Name:-Sarvesh Kumar Mishra
Email id:-sarveshmishra88@gmail.com
Mob.No.- 07668678009