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Airtel's Payment collection Methodology - Harassment Route - Shameful

This is a discussion on Airtel's Payment collection Methodology - Harassment Route - Shameful within the Mobile Services forums, part of the Mobile category; Dear Sir, I was using an Airtel No. 9731611331 which I have surrendered by email request to airtel from my ...

  1. #1
    KRISHNAPRASADHS is offline Junior Member
    Join Date
    Jan 2010
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    Default Airtel's Payment collection Methodology - Harassment Route - Shameful

    Dear Sir,


    I was using an Airtel No. 9731611331 which I have surrendered by email request to airtel from my company corporate Administrator on 06.12.2009.
    The same account has been closed. Refer the attached mail.

    The bill has my residential address, also by mail ID and my company working
    address. No one has approached for the final bill balance on this account
    9731611331 till date nor called. But someone from your office has got my
    below lawyers name and has called with a fake identity as courier person,
    also to many of my friends. I have a list of numbers where all they have
    called. When I called back after getting this information also they
    mis-lead me as a courier personnel. Yesterday, I happened to go the the
    Police station and I got to know that the gentlemen is from Airtel. Today again they have called one more friend of mine to take my details.

    I am still a Airtel high end user customer with one another number +919972955220. The Airtel number +919731611331 which I surrendered on 6th December has my company mail ID, my telephone numbers and the bill has my residential billing address. Inspite of all theseinformations, Airtel representatives are not coming forward to take payment directly, and using this Harassment modus by calling all numbers from my list and are leaving a wrong impression in the circle.

    I am hereby furnishing the numbers from where they have called to different
    people whom I know:

    1. +919945196667 - Did not like to give his identity.
    2. 08040848711 - No Identity.
    3. +919901092349 - Mr. Vinay.

    Please be noted that if payments have to be collected, they
    should approach at the addresses furnished not by calling anonymously and
    misleading. This act of Airtel is not entertainable. This is a pure harassment to Customer and reputation of one individual.

    I have undergone high blood pressure during last two days to know what is going wrong. It has disturbed me mentally.

    As a Customer I demand for an Apology Letter from Airtel on account of this
    modus opernadi, which Airtel has adopted for collection of Payments by
    calling anonymously and harrasing and using goondaism. Also to suspend such employees. They have all the contacts and they could have approached in the right manner.

    I hereby approach the Consumer Court for further directives.

    My Landline number is 080-42287416
    My Cell Number is +919972955220.
    My cancelled number is +919731611331

    This is a shameful act on account of Airtel.

    Regards

    Krishna Prasad H S

  2. #2
    Airtel_Presence's Avatar
    Airtel_Presence is offline Senior Member
    Join Date
    Nov 2009
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    Dear Customer,


    This is to inform you that your concern has been noted and our team is working on a resolution. At the outset, we apologies for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.


    Regards,

    Vinay chugh
    Airtel Customer Service Team

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