I am Abhishek Varma, Advocate, I received a message that Cricket Pack has been activated on your number which was not demanded by me. It was written that to unsubscribe reply with the same no. The request was sent the same day to deactivate as i had no interest with the cricket. even then from the next day the pack was activated and balance was started deducting @ Rs. 5/- per day. I made a complaint to the helpline number 4444 on 18/03/2010 at 9:16 p.m. to one Vishal who promised that the same will be deactivated within 6 hours and the balance deducted will be returned to you within 12 hrs. Complaint no. which was given to me by him was 13636002915. Two messages were sent to me by him in this concern which reads as under:-

"Message No. 1 - Dear Customer, your concern for incorrect deduction is under process and would be actioned within 12 Hrs 0 Min SR No. 1-3636002915. Thank you."

"Message No. 2 - Dear Customer, your concern for VAS Act/deact is under process vide SR 1-3635417493 and would be actioned by 6 Hrs 0 Min. Thank you."

After 2 days i.e. on 20.03.2010 at 9:20 am., i again called up 4444 to check the status of my complaint, one jai picked up the phone and said that wait till 10 am and the complaint will be resolved. On the same day when no solution was provided, i again called up at 11:27 am, one gyan prakash took my call but instead of providing any satisfactory reply, he disconnected the phone without even listening to what I was saying. I again called up at 11:29 am and one salma picked the phone to whom i requested that i wish to talk to some senior person. My call was then transferred to one Nitin Sharma (Supervisor) who apologized for the conduct of gyan prakash and promised that till 22.03.2010 (monday), your complaint will be resolved and cricket pack will be deactivated as well as your amount which is till date deducted will be refunded. On 22.03.2010, i again called up 4444 and one Ashutosh talked to me who in turn once again said that wait for 24 hrs. only then your complaint will be resolved.

I have been harassed for no fault on my part. My balance is deducted for Rs. 5/- per day even after making a complaint and the cricket related messages are being sent to me even in the odd hours which are of no use to me. if this is the attitude of the company towards the subscriber, then i am sorry to say that the customer support no. 4444 is of no use as these people on phone are in a habit to just make false promises and to transfer the liability to others.


So it is my kind request that please consider my complaint against IDEA for
the harassment they are doing with me.

i m unable to deactivate daily cricket pack
i have submitted request many times
please deactivate it from my no 9598316050

please save me.......

I am Janhavi Thakur my mobile no. is 9575573051 I have recharge my account of Rs.55/- on 18/06/10 time 09:40 AM on the Idea Cellular website.Still it is not being update in my account.I have no balance to talk and also want to cancel all the sms and ringtones provided by the Company to my mobile.Where all my balance get deducted very soon.
I therefore request you to please update my account.

Thank You !

Hi,

I am having IDEA Prepaid connection - 9011043746 from long time (approximately 2 years). On 06.09.2010 I noticed that approximately Rs.150/- was deducted from my account without my notice. I asked customer-care for the same and got reply that I am using GPRS.

How can this happen? As I am not using any GPRS.

Thanks
Kamal

hi.
i am having idea prepaid connection +919964930660 on 17-09-2010 Rs 30 has been deducted from my prepaid account for Leo horoscope VAS service since i am not activated such kind of services so contacted the customer service they refused to refund my amount and also my number is in DND mode after 45 days also iam getting promotional calls and msgs

thank you
AJAY KUMAR

sir from my balance automatic is deduct .so plz sir do something my number is 9763084036

Originally Posted by Unregistered

sir from my balance automatic is deduct .so plz sir do something my number is 9763084036

my number is 8750464644 please as a european don t understand anything about cricket, please help me to unsubsribe fron this pack that I didn t ask for>

I got my idea prepaid account recharged with Rs.200(100+100) using Idea Instant Recharge.I chose this option becoz no card-shop was nearby.even after 2 days, my acoount has not been credited with the balance-whereas the amount has already been deducted from my SBI account.Customer Care doesn't seem to offer any help.He even does not know the meaning of INSTANT RECHARGE and says: "Amount will be credited 24hrs. after the recharge."
Poor Service.Server doesn't get down while deductions, only it does during updates.
Please do sumthing else I have to serve them a legal notice of befooling the cuatomers in the name of instant recharge.

Dear Sir/Madam,

I am having IDEA Prepaid connection - 9552939300 from long time (approximately 3 years).

My mobile balance as automatically deduction. 4-5 Times.

i have call Customer care but Customer care Executive Don't co-operation for me? Why

i have face this problem more than four-five time. they were Deduct amount from
my account.

So it is my kind request that please consider my complaint against IDEA for
the harassment they are doing with me.

Sagar Vasule
9552939300
E-mail: sagar.vasule12@gmail.com

Dear Sir,

Idea service was the best for the past so many years, but now a days the service
as gone down to dogs by simply looting the customers by forcibly activating any service
which is not requested and when report the same will not admit or oblige, this problem is faced by every one, feel very cheap by IDEA when they want to earn money by cheating the customers when their service is the best when compared to any other service providers
The customer executive or rude, delay calls for more then 10 minutes on hold, also
refuse to talk in English and not ready to help also mock making the public feel like
they are fools and end by saying did you follow. if I am wrong you can make a call yourself as a customer and see what reply you will get.
I and my family members have been cheated so many times that at least Rs 1000/-
shold be refended

Thanks & Regards
Aloysius Williams
08605959220

Dear sir/mam,


i hava a idea no that is 9911385103 at previous 5 year. now my no had deactivated by the customer care. pls do the needfull.and i have also submitted my documents again. The customer executive or rude, delay calls for more then 10 minutes on hold,thanks

this no register by mr. mahesh kumar .................................................. .................................................. .................................................. .................................................. ..................................................

Originally Posted by aloysius.115@gmail.com

Dear Sir,

Idea service was the best for the past so many years, but now a days the service
as gone down to dogs by simply looting the customers by forcibly activating any service
which is not requested and when report the same will not admit or oblige, this problem is faced by every one, feel very cheap by IDEA when they want to earn money by cheating the customers when their service is the best when compared to any other service providers
The customer executive or rude, delay calls for more then 10 minutes on hold, also
refuse to talk in English and not ready to help also mock making the public feel like
they are fools and end by saying did you follow. if I am wrong you can make a call yourself as a customer and see what reply you will get.
I and my family members have been cheated so many times that at least Rs 1000/-
shold be refended

Thanks & Regards
Aloysius Williams
08605959220

Dear Sir,

We wish to inform you that your complaint for wrong deduction related issue has been initiated with us and you shall hear on the same till.8th Nov 2011.

Regards,
Ideacellular

Sir, I am Amit Kumar Gupta having IDEA Prepaid Number 9604151921, the service are running is very good, but suddenly the one call from IDEA Rep Miss Shafali/Vaisali to listen the 400 Picture story in 4 months the amount is deducted Rs 100/- after you subscribe the facility. I was not subscribe the facility but the amount Rs 100/- is deducted by my Prepaid account balance. It is by force, it is wrong. I humble requested to you please refund my amount Rs 100/- in my prepaid account as early.


I shall ever greatful to you for this act of kindness.

Thanking you.


Your faithfully
Amit Kumar Gupta
3 Technical Training Regiment (2 STC)
Bambolim Camp, Goa - 403201

Originally Posted by amit kumar gupta

Sir, I am Amit Kumar Gupta having IDEA Prepaid Number 9604151921, the service are running is very good, but suddenly the one call from IDEA Rep Miss Shafali/Vaisali to listen the 400 Picture story in 4 months the amount is deducted Rs 100/- after you subscribe the facility. I was not subscribe the facility but the amount Rs 100/- is deducted by my Prepaid account balance. It is by force, it is wrong. I humble requested to you please refund my amount Rs 100/- in my prepaid account as early.


I shall ever greatful to you for this act of kindness.

Thanking you.


Your faithfully
Amit Kumar Gupta
3 Technical Training Regiment (2 STC)
Bambolim Camp, Goa - 403201

Dear Sir,

We would like to inform you that the refund of Rs.100/- has been credited into your Idea account on dated.11th Nov 2011. Thus we request you to check the same.

Regards,
Ideacellular