Yesterday(14-Oct-2010), my airtel connection got disconnected without any intimation. on calling customer care was informed that the connection was disconnected due to incorrect documents. But we had submitted the documents twice. first time while taking the connection. Second time we got intimation for airtel to submit documents for verification . so on 28-Aug-2010, we have submitted documents at Airtel office(Ramya's telecom) at KR Puram ,Bangalore.

Earlier ,When they needed documents for verification(on 26-Aug-2010), they routed all my outgoing calls to their customer service and informed that documents should be submitted ; otherwise connection will be disconnected.
Inspect of submitting the documents , they have disconnected the connection. They should have atleast informed us , before disconnecting the connection(by routing the calls to customer care).

Recently I have recharged my number. What about the balance amount. is Airtel going to repay the amount.
IS this a new method to extract money from customers.

Now the customer care is suggesting to take a new connection . Can they give us the guarantee that if we take a new connection this time they will not disconnect it even if we submit the documents. if they disconnect this also, the solution they will provide is to take a new connection.
How can this will be a solution to the problem.

please note mine is not anew connection. i have been using it from past 7 months.

What action we can take on Airtel