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Reliance Prepaid Mobile Recharge

This is a discussion on Reliance Prepaid Mobile Recharge within the Mobile Services forums, part of the Mobile category; Dear Members, I hold a prepaid mobile of Reliance. When I purchased it, the terms was that while your talk ...

  1. #1
    Unregistered Guest

    Default Reliance Prepaid Mobile Recharge

    Dear Members,

    I hold a prepaid mobile of Reliance. When I purchased
    it, the terms was that while your talk time is limited
    to one month for every recharge, the incoming calls
    would continue to be received even beyond one month so
    long you have your balance money available in your
    account. Only that you cannot talk beyond the charge
    period of one month. I don't generally consume the
    full recharge money within the specified one month and
    though my talking was barred after one month, I used
    to continue to receive the incoming calls even beyond
    one month.

    But subsequently, Reliance evidently changed their
    policy and even incoming calls were barred after the
    one-month-period till it is recharged. And for the
    callers, the message given is the "the number is
    temporarily out of service". For example, the
    validity of my last recharge expired on 4.12.05 and
    though I am still left with more than Rs. 100 as
    balance out of my last recharge, I can neither make
    calls nor receive any.

    I don't know whether it is the same with other Service
    Providers also.

    Even if it be, what I don't understand is that what is
    given is one-month talk time and not
    one-month-listening time. So long my money is still
    with the service provider, why should they bar me even
    from receiving the calls? I personally consider it an
    injustice.

    Can I please have the considered views of the Members?

    Thanks all.

  2. #2
    Vinay1 Guest

    Default

    I had exactly same experience with AirTel Prepaid service. My incoming
    and outgoings were suspended. I had no choice but to recharge it.

    Can anything be done this?

    Regards
    Vinay

  3. #3
    Unregistered Guest

    Default

    I know that we discuss about problems and their solutions here. I am digressing
    slightly... but one of the solution for pre-paid phone is Daulphin services of
    MTNL. It keeps extending the validity period as per usage. It's very convenient
    for basic mobile service.

  4. #4
    Unregistered Guest

    Default

    I know what you have to go through because i am also in the same
    situation. If you look closely in the recharge voucher it mentions
    that the incoming and outgoing with amount of talk time is valid only
    for the duration of the voucher. (Rs 330 gives you 30 days worth of
    outgoing and incoming). Its really strange that they mention about
    the grace period when they dont have any to offer. Maybe something
    should be done about this false practice.

  5. #5
    Unregistered Guest

    Default Reliance Prepaid Mobile

    I am using Reliance Prepaid Mobile having no 93188-53949. My Complaint is
    that Reliance is cutting 30 Rs. Per month from Oct-2008 in the name of
    Subscription charges/Renewal charges of Devotional Services and till May
    -2009 they have not given any message to me that i have taken this type of
    service and they are taking charges of Rs. 30/- Per month. After contacting
    to consumer Cell at *333 they have refused to give the charges back to me ,
    even though i told them that i have never subscribed this type of service
    nor i have used this service for 1 minute. I also asked them why they have
    not given any message on my mobile if they are taking Rs. 30 Per month and
    if i have subscribed this service ?

    After calling to the senior at *333 the senior executive of RELIANCE told
    me that they have deducted Rs. 30 in OCT -2008 , NOV 2008 DEC -2008 ,
    MAR-2009 , MAY -2009. It is very suprising that if i have subscribed this
    service from oct -2008 to till date then they would have deducted money in
    jan-2009 & feb-2009 also.
    I have also requested the person to give all my charges they have taken from
    me without my information, but all in vain & replied me to go for consumer
    court

    Please do the needful



    Amit Batra
    106/6 Bye Pass Road,
    Paonta Sahib , HP
    Ph 94180-92329.

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