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Thread: Airtel - failing to switch from prepaid to postpaid

  1. #1
    nishanth.jois@gmail.com Guest

    Angry Airtel - failing to switch from prepaid to postpaid

    1. I had requested airtel to move from prepaid to post paid and they failed to do so for 15 days (after airtel's customer care kept on calling me for switching to post paid multiple times)
    2. Finally after 15 days they changed it; then sent me a message saying 'Address verification is completed' and they blocked both my prepaid and postpaid number (no service in both sim)
    3. Today morning, post paid sim gets the signal but it is not activated
    4. I called Airtel 6 times and every time they tell me to wait for 4 hours as the house number I am saying and the house number they have in records - there is a mismatch in their back end

    2 questions here:
    a. Why did they put my house number wrong in their database
    b. If there is a mismatch in my address, why did they send me a message that my address verification is complete and blocked pre-paid sim (see #2 above)

    Now they are saying me to go to Airtel office, does Airtel think we dont have any job just keep calling them and going to their office.

  2. #2
    Airtel_Presence's Avatar
    Airtel_Presence is offline Senior Member
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    Dear Nishanth,

    This is with reference to your post dated 25 February 2014.

    We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.

    Look forward to receiving the required details at airtel.presence@in.airtel.com

    Regards
    Rakesh Kumar
    airtelpresence (airtel customer service team)
    bharti airtel ltd
    airtel.presence@in.airtel.com

    Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services
    Twitter - www.twitter.com/airtel_presence
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  3. #3
    Airtel_Presence's Avatar
    Airtel_Presence is offline Senior Member
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    Dear Nishanth,

    This is with reference to your post dated 25 Feb. 2014. We tried calling you multiple times to get additional details to enable us to address your concern. However, there was no response.
    We will appreciate if you could share your alternate contact details / convenient time to call. Please write to us at airtel.presence@in.airtel.com
    Look forward to hearing from you.

    Regards
    Sandeep Kumar
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtel.presence@in.airtel.com

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
    Twitter - www.twitter.com/airtel_presence
    Facebook - www.facebook.com/bhartiairtelltd
    Linked- Airtel Presence (Bharti Airtel LTD) - India | LinkedIn

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