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Airtel recharge voucher invalid

This is a discussion on Airtel recharge voucher invalid within the Mobile Services forums, part of the Mobile category; Hi, I had purchased a recharge voucher via NGPay for my airtel mobile at Mangalore for a denomination of Rs.30. ...

  1. #1
    skyknight is offline Junior Member
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    Dec 2009
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    Default Airtel recharge voucher invalid

    Hi,
    I had purchased a recharge voucher via NGPay for my airtel mobile at Mangalore for a denomination of Rs.30. However from the last 1 month, I have been unable to use the recharge pin as it kept on returning with "Invalid PIN number" or "the 16 digit pin does not exist". I had reported this issue to NGPay and Airtel both on multiple occassions only to be asked to contact each other and this has become frustrating. I'm at a point where I want to drag Airtel to the court for this frustrating apathy doled out to me as a hapless customer. Any pointers would help.
    Last edited by skyknight; 12-07-2009 at 08:05 PM. Reason: spelling mistake

  2. #2
    Airtel_Presence's Avatar
    Airtel_Presence is online now Senior Member
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    Default

    Dear Customer,

    This is to inform you that your concern has been noted and our Team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather
    more details about the concern. We are restricted by the absence of your contact details. Please write to us at airtelpresence@airtel.in with your contact details (Address and landline or mobile phone number)

    We assure you that we are committed to resolve the issue to your satisfaction.

    Regards
    Pankaj Kumar
    Airtel customer service Team.

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