Today after 3-4 hours of conversation with 7-8 Senior Executive , Airtel has accepted that its it Executive's Fault and refunded my Rs:160 to my main account and asked sorry for it.

Dear Customer,

This is to inform you that your concern has been noted and our Team is working on a resulation. At the outset we apologies for the inconvienence faced by you.
we will get in touch with you for further details of you concern as the need arises.

Regards,
Pankaj Kumar
Airtel customer service Team.

Dear Customer,

I would like to inform you that your concern listed on 01th December, 2009 has been resolved.

Should you have any queries please contact Airtel customer service at 121 or write to 121@airtel.in

Regards,
Rakesh Kumar
Airtel Customer Service Team

Below is the email I have sent to- 121@airtel.in
Read it and You will know my problems..

Original Email Begins-

My Number is 01147563867

I have been a loyal airtel customer for the past 2-3 years.. But now, I am being cheated.. Your service used to be the best but it has gone from excellent to good to bad to worse.. Airtel has started harassing its customers.. I am surprised at this..

I was using airtel broadband with my airtel land line 01147563867, I had a little problem in paying the bill (Rs. 2900 Approx.) as I was keeping busy.. An executive from airtel customer care called me and asked me if I wanted him to send over an executive to collect the payment.. I readily agreed as I was keeping busy.. I was at my office and two executives came over from airtel and took the payment (Rs. 3000) from My Mother who was at home and gave My Mother a receipt.. Unfortunately My Mother lost the receipt.. Now airtel says that they have received no payment and don't even know if anyone came over at my home.. And have started harassing me for the payment instead of looking for the crooks..

I will write my horrific experience with airtel on every broadband related forum and will even file a case in the consumer court for the unforgiving experience.. Please look into this matter asap and respond before I take disastrous steps against your false shiny image..

Waiting for justice..
Nishant Arora
Nishant345@yahoo.co.in

Original Email Ends!


I would request people to join me in the fight!
Thank You..

My sim blocket due to insertion of wrong pin by my child.
But there is no way so that i can talk to airtel customer service & request for puk code.

Worst service provider.

I made an Airtel top up for Rs.100 yesterday and got a credit for Rs.86. I spoke for Rs.2.50 yesterday. I dint make any calls after that.Today wen i checked my balance, it was only Rs.73. I then called customer care and enquired about this problem. The concerned person asked me to wait for nearly 3 mins. I asked wen he'll reply. he said he'll tell and then immediately he cut the call. How cheat these people are!! I have planned to go for another service provider. Will through this card soon as my credit is over.

i used to do the 5rs daily 50 mb internet package..for the past two days when i do that i was gettng message like sorry we r unable to proces now,try later..and it was not working later too..and when i cald cust. care,those people were saying some useless fundas like switch off and restart which didnt workout..then they asked me to deactivate first by *555# and al..the big joke is that they even dont know what wil happen in *567# and *555#..so what are they doin over there..customer caring or customer troubling....

Dear Customer,

This is to inform you that your concern has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please do write to us at airtelpresence@airtel.in with your contact details (address and landline or mobile phone number).

We assure you that we are committed to resolving the issue to your satisfaction.

Regards,
Rakesh Kumar
Airtel Customer Service Team

Hi,
Documentation:
Regarding documentation, I have submitted my documents comprising of PAN card, Driving License, Govt. of India Identity Proof, Govt of India authorized personnel (Chief Manager as well as Assistant General Manager) Attested Declaration letter and proof four times in past two years by running to their AUTHORIZED OUTLETS (service centres) and duely filled up form in my own handwriting. Despite this, for past 15 days I am being harassed by calls and messages stating
"The documents submitted by you while buying your Airtel mobile connection are not valid as per the latest documentation norms laid by the Govt. of India. We request you to kindly submit the fresh documents at the nearest Airtel Centre within the next THREE days".

Further to this, they barred my number as well till the time I didn't confirm that I will be submitting the documents.

Problem: If the aforementioned docs are not valid, what other docs are possible and if these docs are required once again, what happened to the docs I have already submitted?
Solution: Why is Airtel asking me to go to their nearest centre, they must send their executives to my place. this will serve the purpose of verification as well.

Unauthorized Charge Deduction:
Since the month of July/August, I started receiving friendship messages and stotra messages & calls. When I realized about the charges being deducted from my account, I requested for the refund and to stop the service. The service was stopped, but till date I have received no refund.

Problem: If I have never requested for any such service, who authorized Airtel to provide me this facility? I am quite sure, I never press 1 or 2, etc for such kind of offers, rather I use to disconnect such calls in the beginning itself.

Service:
To this what may I say..........I am speechless!!!!!!!!!!!! I made more than 60 calls to Airtel customer care (121) but Alas!! I just lost the money and nothing happened. The CCE can't resolve my issues and every time I request them to connect to their supervisor, I just wait and learn the music. In all I have wasted more than 6 hours trying to reach a supervisor and am still trying. The date is 21st October, 2010 and 22nd October, 2010.

Customer Care:
My God!! Horrible collection of Customer Care Executives...........No Sense, No Intelligence, No Manners, No Thoughts, Rude, Adamant..........and a long list. The best example is this guy named Arnab and for rude behaviour A long list is there.......Finally when u speak rough, ur connection is hung............

Hey Airtel Guys/Owners, if u wish to verify, listen to the call recording for 21st and 22nd October, 2010 for the number 9007768427................

Dear Customer(9007768427),

This is to inform you that your concern listed 22 Oct 2010 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

Regards,
Rakesh Kumar
Airtel Customer Service Team

Dear Customer(9007768427),

I would like to inform you that your concern listed 22 Oct. 2010, has been resolved. Should you have any queries please contact Airtel customer service at 121 or write to 121@airtelindia.com

Regards,
Rakesh Ranga
Airtel Customer Service Team

I am a postpaid customer to Airtel right from 3 years. Yesterday I activated 3G services on my mobile. I have taken flexi shield 675 Rs plan. It stopped working today. Right from morning I have called more than 20 to 30 times. No one is giving me the proper reason. All dumb people.people sitting at 12118, 12138 are of no use to customers. I need this issue to be resolved. If not I am going to disconnect my Air tel services

Dear Priyanka ,

This is to inform you that your concern listed 28 Jan. 2011 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please do write to us at airtelpresence@airtel.in with your contact details (address and landline or mobile phone number).

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Rakesh Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@airtel.in

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Dear Priyanka Koushik,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to please drop us an email at airtelpresence@airtel.in and we will be happy to be of assistance.

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@airtel.in

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