Originally Posted by Sanket

Hello,

This complaint is regards to Reliance Mobile Services.

I have got SMS several times about the various activation which I have neither done nor I want any of them.

Today I received message saying that your stock updates are activated and Rs.30/- has been deducted. I have called reliance customer care *333 and after waiting for 25-30 mins customer care executive has picked up the call, first they said that this has not been activated anytime and when I said that my 30rs has been deducted so please credit to my account then he said that it has been subscribed, then I told that give me records when I have updated since you will be having proof for what you are saying then he neither given me any updates regarding at which date and at what time I have subscribed.

Since I have not updated so its obvious that they will not have any records for the same.
Customer Care executive(when i asked his name he told Mr.dadu shaikh) person was so rude and dont know how to speak, he was telling so bad words and also told that any how he will not return my money back and also in next 1 hour he had cut 10 Rs. from my account without any reason.

Is Reliance earning money this way, cutting money from their prepaid account without any activation or any requests??????

Reliance is number 1 chor and Fraud company because I have experienced several times...Request you to look into this and please solve my problem ASAP.

Thanks,
Sanket T.

Hi,

I want to know when and an what time this Stock pack got activated because as far as I know none of the messages have gone from my cell nor I have dialled any option to select that particular option.

The reason I have sent message to unsubscribe because the message which comes from you mentioned that it will get renewed every month. (even though I have not activated this service one single time). I dont want to lose money every month in such services where I have not activated nor am interested.
I am earning my hard work money and dont want to waste such money on such FRAUD company Reliance communications.

I am least interested in any reliance services, and this type of money deduction occurs every month with me. Without any particular reason my money gets deducted and then message comes saying that some XYZ services got activated. Since neither I want any particular services nor I am having time to pick up your advertisment calls, which comes 20 to 30 times a day.

I Am Receiving Unsolicited Calls from Reliance numbers every Day approx 20 to 30 times to activate caller tunes, astrology, cricket,....... list goes on and on (Inshort all Faltu calls ). After complaining they said that your problem will be attended to in 15 Days and still the calls are continuing.

I am missing all my important calls and losing lots of business and I want to receive compensation for Harassment and mental agony.



Regards,
Sanket T.
Reliance Cell No: 9321605064.

Even for me,they cut Rs 49...They say I activated some combo pack for Rs 49.The voice is also not clear when once talks to customer care.I feel they have not even employeed proper Call Center mates as they have no sense when they talk.
Only the name "Reliance" is big,But when it comes to Customer Satisfaction,they are ranked lowest.Thats how they earn huge profits it seems

Originally Posted by Kunal wadhwa

Even for me,they cut Rs 49...They say I activated some combo pack for Rs 49.The voice is also not clear when once talks to customer care.I feel they have not even employeed proper Call Center mates as they have no sense when they talk.
Only the name "Reliance" is big,But when it comes to Customer Satisfaction,they are ranked lowest.Thats how they earn huge profits it seems

Hi Kunal,

This is to inform you that your concern has been noted and our team is eager to resolve it. Please provide us with your phone number on which we can reach you. You may also write to us at Reliance Mobile - Customer Care | Facebook with all the details.

Regards,

RCOMcare