Dear Sir,
My airtel sim had stopped working from 4th of November. It had lifetime validity and is working till 4th of nov.
On 4th of nov. it just stopped working and the mobile status shown SIM CARD REGISTERATION FAILED.
It is my primary no. for the last 4 years. All my contacts are on it and it is infact used on 4th afternoon before the registration failed.
I visited the airtel customer care office, Ravi nagar Branch, Nagpur, there was told to call 999 from their help desk phone. The person who received my call said the no. is active and ay be my sim card got scratched or worn out so please purchase a duplicate card from there.
The Ravi nagar Branch didn't have the sim card available with them so they told me to visit the yeshwant stadium branch, Nagpur i.e Shivanee Infotech (Airtel Costumer Care Center). I visited them and got a duplicate card from them after filling the required forms. They told me the card will be activated by evening. It has not activated till date. I visited the yeshwant stadium center the next day and called 999 from there and the receiver told me that my mobile number has been deleted from their list and they cannot activate the no. as it is not used for long.
I have also emailed 123 customer care of airtel they also give the same reason. Then I have written email to the nodal officer (maharashtra & Goa) reply is still awaited.
What of the loss I had incurred as all my clients have that no?
But I have made and received calls the same day, and also the previous days.
How can the number be deleted?
Please activate my sim.