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Automatic balance deduction for 4-5 months in Reliance GSM

This is a discussion on Automatic balance deduction for 4-5 months in Reliance GSM within the Mobile Services forums, part of the Mobile category; Dear Sir, Myself J.P. Singh & i m using Reliance GSM sim for last 7-8 months.Sim no. is -8991051480000507735 & ...

  1. #1
    Ms. Himanshu Jain Guest

    Angry Automatic balance deduction for 4-5 months in Reliance GSM

    Dear Sir,

    Myself J.P. Singh & i m using Reliance GSM sim for last 7-8 months.Sim no. is -8991051480000507735 & mo.no. is 9555380530.For last 4-5 months, contineously balance 30 Rs.deducting from my balance in everymonth & all time i have submit my complaint to customer care But i have not got any satisfactory response & they always said that the service "Masti ke rang" activated by me while i submit everytime this complain & deactivate this service yet Balance deducting from my balance & customer care executive said balance can't return in my balance.But i have never activated this type of service.I hve also oct. & nov.months complaint no. & executive names But i have not any evidance before oct. & Nov. Months. So i m giving below the complaint no. & executive names:
    1) In Oct.,Firstly I had talked 1 executive on 15.10.2009 when i did'nt get any satisfactory responseresponse then I talked his Supervisor Mr. Mahender Singh & no. 111222737 then he said they will return my balance & it happend also i have got back my balance & again deactivated this service.
    2) But This type of thing again happend with me & on 13th nov.,again deducted my balance & again i have submitted my complaint to Mr. Ankush & he given the complaint no. 113224320 & he said the balance will be return back But this did'nt happen Then after 2days in i had also followed up with Mr. Ashok & he said balance will not return & again submitted my complaint , no. is 11339985,Again followed up & Said Mr. Rajesh Balance will not return & deactivated this service 0n 13th & he said me that this this service activated by me on 13th 5.56 am.

    So, I request u that plz Help me on this matter.I can't pay this type of amount & u can check in customer care I have never used this type of service.I m in trouble due to these type of tensions.

  2. #2
    Unregistered Guest

    Default Reliance Prepaid Deducting Money Unfairly

    Mine is a prepaid number
    I got my phone recharged with 200/- Rs on 29-12-2009 on 30-12-2009 Rs180/- got deducted automatically from the Main Balance.

    My first obvious reaction was to call the CUSTOMER CARE where after waiting for about 30-45 minutes i could connect to the customer care executive and lodged a complaint regarding the same on 30-12-2009.The complaint no is 116293692 as a result of which i simply got a message that it was resolved and no deduction has been found. I tried to call thecustomer care again but they clearly denied to help.

    I then got the e-mail id of the NODAL OFFICER mailed him my grievance but his reply was that he could not provide any help for Prepaid numbers after 15 days ( where is it written that they are not going to solve any discrepancy after 15 days. even if that is the case i had lodged acomplaint immediate next day).

    Then, i went to the LOCAL RELIANCE OUTLET,there the representative said i can neither forward your complaint nor ican provide you any help regarding this.

    Who is then going to help me tracing this out?

    A frustrated Reliance customer.

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