Dear authorities,

myself is fouzan shahid from moradabad (u.p.).

I had purchased one aircel prepaid simcard on 25/09/09 (no.9808218367). The valid id with a photo was submitted well before i got the sim in my hand. The number was activated in the next 1-2 days. I was using it very well & was satisfied with the network & pocket internet.

After about 15 days, my number stopped working with its outgoing & incoming service as barred. I spoke to the dealer to tell me the valid reason. They had no idea about. So i called-up the customer care & spoke to the executives number of times. But i got the same advice to speak to the dealer. I again went to the dealer to find the exact problem & finally i got to know that there was some mistake in filling the form at the time of purchasing sim card. The dealer advised me to submit the valid id & photo again to the airtel mini store, which i again did on around 15th oct. The ministore executives convinced me that the services will be re-activated in a day or two.

I waited again & called the customer care 3-4 times. But i got the reply that they have not received the id till yet. After few days the mobile started showing the message "invalid sim".

Finally i spoke to the customer care again on around 30th october & my complaint was registered with the no. 1-1076299931 & the senior executive assured me the the services on my sim will be re-started before 5th november after i will receive a call from their executives.

Today, i got a call at my alternate number (9837688895) from aircel customer care mb: 9965500600 at 4.57pm & the executive again spoke to me the same thing "please re-sumbit the valid id to the nearest mini store". That moment was so irritating for me & i told him that i will take this matter to the consumer court.

He replied me so happily that wherever i want to complain, i can do so. And then he disconnected the line after saying this.

Can you please take this matter seriously with the aircel higher authorities to start my number immediately, otherwise i will demand them for a compensation. They have to send their executive to my office/home to speak to me in person & resolve the matter.

I request you to please take an immediate & look forward to hear from somebody for the solution.

Thanks & regards
fouzan shahid
moradabad
aircel prepaid no. 9808218367
alternate no. 9837688895