Originally Posted by YUNUS

Hello Sir,
I buy an Airtel lifetime prepaid sim with conditions of no rent. we all
know that prepaid sims are banned in j&k for security reasons.Now
Isn't it responsibility of airtel to convert our prepaid sim into
postpaid with same condition of Rs 0 montly rent?

Dear Customer,


This is to inform you that your concern has been noted and our team is working on a resolution. At the outset, we apologies for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.


Regards,

Kamal Singh
Airtel Customer Service Team

Airtel,Vodafone,Aircel didnot provide retailers the postpaid sims for recharging postpaid customers. We all know prepaid sims banned in j&k. The retailers are in hope of getting postpaid recharging sims from network operators but not yet any response from them.

Dear Customer,


This is to inform you that your concern has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. We are restricted by the absence of your contact details. Please write to us at airtelpresence@airtel.in with your contact details (address and landline or mobile phone number).

We assure you that we are committed to resolve the issue to your satisfaction.


Regards,

Mohsin Khan
Airtel Customer Service Team

Sir i brought a lifetime prepaid sim @ 1200 from airtel serviceproviders that promises us to given up lifetime service @ 0 rent but now as govt banned so we have no service but the airtel did not do anything for lifetime prepaid sims so what is the fun of purchace a sim @ huge ammount of Rs 1200 while others purchace @ 100 or at no cost and all have equality rules for convert into postpaid. tell me what is the solution whether registering case in consumer court or something else.plz reply

dear sirs,

i have an airtel prepaid lifetime sim that i bought at a price of RS.1200....now due to the ban on prepaid, i have to convert to a postpaid sim....bt wat about the deposit that i made in the begining....kindly advise...or should i file a complaint in consuner court to settle this....kindly advise...my contact number 9906729795