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Negative behavior of Vodafone Customer Care people

This is a discussion on Negative behavior of Vodafone Customer Care people within the Mobile Services forums, part of the Mobile category; Dear Sir, I am Vijay and using Vodafone number 9811764989 last 06 years, but now due unavoidable feedback/ response from ...

  1. #1
    Vijay_dixitin is offline Junior Member
    Join Date
    Oct 2009
    Posts
    1

    Default Negative behavior of Vodafone Customer Care people

    Dear Sir,

    I am Vijay and using Vodafone number 9811764989 last 06 years, but now due unavoidable feedback/ response from Vodafone customer care I am force to write a message.
    Please find below message which is self explanatory & sent on 29 October 2009.

    ================================================== ========
    from Vijay Dixit <vijay.dixitin@gmail.com>
    to corporatecare.del@vodafone.com
    date Thu, Oct 29, 2009 at 2:43 PM
    subject Resquest ........for Account change- 9811764989
    mailed-by gmail.com

    Hello Relationship Manager,
    Vodafone Care

    I am Vijay Kumar Dixit and my Cell no. is 9811764989 which I am using last six years with credit limit of 25000/- and paying my all bills on regular basis.

    I would like to inform you that earlier I was working with Cox and kings (I) ltd., H- Block Indra Palace, New Delhi -110001 .Now I have resigned from the organization & no more using this number as a large account (corporate account).

    Please note I have requested at Vodafone care shop – D 25 (Opposite Big cinema, Inner Circle, Connaught place, New Delhi -01) to change this number in to Individual account. But after submission of my all document (Request on company letterhead with stamp / signature of HR Manager & letter from my side on simple paper with Two photograph ) in last week of July 2009, is still showing corporate account which I don’t want any more and because of this problem I am unable to change tariff plan as per my convenience.

    It’s a humble request please take this matter seriously otherwise I will make complaint against Vodafone.

    Hope you will understand what kind of situation I am facing right now, just because of your some irresponsible employees Ms. Bharti & Mr. Akash, who is working in D25 Vodafone customer care

    Hope this time I will get favorable reply from your end.

    Vijay Kumar Dixit
    ================================================== =======

    I would request youi to please help me to solve this problem
    rgds, Vijay

  2. #2
    riteshsingh_12@rediff.com Guest

    Default i'm highly disoopoint by your services. this will my last step to give you a chance

    hello sir,relationship managers.

    i m ritesh kumar my no.9811139051. i am using this number since last 3 years and since last 2 months i am facing big problems from your side. the agents are not able to solve my problems and also they are not ready to forward my call to the seniors. i become frastated by your poor services. you have barred my outgoing since last 1 week even my credit limite is stil to be crossed.i have launched a complent(number-2145746210) and talked to your agent Amit but they have given me the time of 24 hours. but 4 days has benn passed and i am still waiting for a call back or solution of my problem. it caused me big lose of my bussiness as i am not able to comunicate . every now and then these kind of problems occurs and always i have to suffer.
    i want you to take imigiate action in my case as i am facing big problems. in this case you have failed to mantain the standered of your customer service.
    plz arrenge a call back ASAP to give me some kind of support.

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