Dear
Sir,

I have been a loyal airtel customer (9892279223)
since the past decade as their records would show. I had recently changed my
phone plan from prepaid to billing because one of your franchisee dealers had
called up with a new plan in airtel. The above mentioned dealer is Bhumika
Enterprises situated at Malad
(West) and the person calling was Karan (9967006450) who then sent an airtel
executive with a valid ID card to fill up my form and complete the formalities.
I furnished my documents to him and since the person had an ID and airtel
customer forms, I had no reason to doubt the motives of this enterprise. My
verification
was done in due course and my billing services were activated, further proving
the credibility of this enterprise. However, barely a week after this I received
welcome
letters for three add on numbers
booked under my name without my consent and
on the same day I had Mr. Bharat from Delta Agency visit my residence to verify
address for the three numbers:

9004659244

9004391773

9004651558

I
had no knowledge about these three numbers since I had not applied for these.
The agency told me that they are provided info from the sales dept. of airtel.
I immediately called Shekhar Gawde (9892800364) from Delta Agency and Mr. Arif
Sheikh (9867045837) and barred the services on these three illicit numbers by
asking to fail the verification. This only leads to one thing that my
documents provided to Bhumika Enterprises were stealthily used to purchase 3
sim cards in my name.

This
is a criminal act and the imaginable consequences are innumerable. Had these
numbers not come for registration, I would have been held responsible for any
illegal/ anti-social activity carried out using these numbers. All this just
because airtel has given away its franchisee to small time pick- pockets. I humbly
request airtel to disassociate its name from such dealers and maintain a tough
stand against customer privacy abuse.



Ashwin
Salla

Dear Customer,


This is to inform you that your concern has been noted and our team is working on a resolution. At the outset, we apologies for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.


Regards,

Mohsin Khan
Airtel Customer Service Team