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Vodafone Network Problems and Customer "Fooling" Care

This is a discussion on Vodafone Network Problems and Customer "Fooling" Care within the Mobile Services forums, part of the Mobile category; i live in Rohini Sector 24 from the past 5 years, no problems with Vodafone until the last 20 days. ...

  1. #1
    Saurabh Chawla Guest

    Thumbs down Vodafone Network Problems and Customer "Fooling" Care

    i live in Rohini Sector 24 from the past 5 years, no problems with Vodafone until the last 20 days. I started getting ZERO network at my house, not only on 1 Number but all the 4 Numbers i have. So i somehow contacted Vodafone Care, how? i took my car, looked for a suitable place where i could get some network. The answer i got through Vodafone care was that "Sir, your area has been listen as a low network coverage area and your problem would be solved by 2nd of September" .. Strange, i called up on 11th of August, never heard of a problem which took 20 days to be repaired. Nevermind, i tried again on 16th August. "Sir we've registered your complaint and it would be solved within 48 hours". A ray of hope, but then it wasnt resolved. I called up again on 19th August, "Sir 1st of all your complaint shouldn't have been registered, Secondly, till 2nd September you'll have to wait."
    Me: "sir i am facing a problem in my business get me a solution"
    Him: "sir u'l have to wait"
    Me: "but.."
    Him: "sir u'l have to wait we cannot do anything about it"
    Me: "so should i get my number MNP'd to AirTel? "
    Him: "for sure sir, we have no problems, go ahead"
    Me: "fine"

    Called up on 24th August, "No update sir, 2nd September"
    Called up on 30th August, "sir problem hai toh hai"

    and hence it was 2nd September..
    Me: Sir i was committed that on 2nd September my problem would be resolved.
    Him: "Sir there must have been a problem on YOUR side, the date here says 2nd November"

    i mean, seriously, September and November would sound the same to me after calling up 5-6 times?

    i visited a Vodafone Store.
    Their Reply : "Sir in Sector 24, the person who has the Vodafone tower installed at their home is not allowing Vodafone to get the tower repaired, that is why you're facing this problem"

    Due to one single tower, most people in Sector 24 are suffering. what kind of services are these? It has been 8 years to me using Vodafone/Hutch Services, this is what happens?

    and leave everything apart, 2nd November, till then we should all close down our business and just sit at home, enjoy ZERO network. right?

    oh and by the way, i also got this response, "sir do whatever you want to, it doesn't matter to us" .

    PATHETIC services. nothing more to be said.

  2. #2
    vodafoneindia is offline Banned
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    Dec 2009
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    Default Happy to Help!

    Hello Saurabh,

    Please share your contact number with us at http://bit.ly/PZBs1O and we will get back to you with assistance.

    Regards,
    Vodafone Customer Care.

  3. #3
    priyamba93@gmail.com Guest

    Default i dont ve network

    sir i have a problem in vodofone networkingg
    last 3 week am suffering lot....

    some time i got network bt most of the time i didt get it
    would you plz tell the solution..........

  4. #4
    vodafoneindia is offline Banned
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    Default

    Hello Priyamba,

    Please share your contact number here http://bit.ly/QMtefT so that we can assist you further.

    Regards,
    Vodafone Customer Care.

  5. #5
    vodafoneindia is offline Banned
    Join Date
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    Default Happy to Help!

    Hello Priyamba,

    Please share your contact number here http://bit.ly/QMtefT so that we can assist you further.

    Regards,
    Vodafone Customer Care.

  6. #6
    Unregistered Guest

    Unhappy Vodafone - Very Low Network Coverage in Chennai

    Hi there,

    I have been using Vodafone since 6 years @ 9962333051. For the past 2 months I am not getting proper (<=1 point) network coverage in my home (Chennai - 600012). Once I called and complainted this to 198 customer care no. but they could provide any feasible solution. After that I am not able to reach any customer care agent @ 198, 111, 50777, 9884098840.

    Can someone look both this network coverage and customer care agent accessibility issues immediately.

    My contact no. is 9962333051.

    Thanks,
    Kafil

  7. #7
    vodafoneindia is offline Banned
    Join Date
    Dec 2009
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    Default

    Hello Kafil,

    Thank you for writing to us. We are looking into your concern and will get back to you with an update at the earliest. Kindly contact our Customer Care Helpline for any further assistance.

    Regards,
    Vodafone Customer Care, Chennai.

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