Dear jils mathew,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to please drop us an email at airtelpresence@in.airtel.com and we will be happy to be of assistance.

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com

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Hi,


I am Kripesh, had taken Airtel Sim -9895091503- In Kerala at Calicut With Proof of my brother Driving Licencee -Sreejesh ,Kollachattil House, Vallikkunnu, Malappuram, Then I have Missed This Sim Since 2 Month Back

If i am Calling to this Number another Customer has been Attended the Call ,He Introduced me that His Name is Mujeeb Rehemen
So Could You Pleasse Let me Know the Right Now the Sim Is Being Activated By Which Proof?

Hopefully For Your Speedy Replay On this Issue


Thanks and Regards
Kripesh.K
9611733640

Dear mr.Rakesh,

I have booked a landline on 6th of june for my office use ( Ernakulam circle) and 9th May the lineman came and get me a line to my office from connection box fixed near my office but after several times i have rang them up for modem but unfortunately no reply from your office in Ernakulam . I dont know what is the reason for delay ,whenever i rang them up they did not reply . so you please intervene this matter and solve it and pls get me connection as early as possible.



With regards,

Suresh

Dear Kripesh,

This is to inform you that your concern listed 13 June 2011 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.


Regards
Rakesh Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com

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Dear Suresh,

This is to inform you that your concern listed 14 June 2011 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please do write to us at airtelpresence@in.airtel.com with your contact details (address and landline or mobile phone number).

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Rakesh Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com

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Dear Kripesh.K,

I would like to inform you that your concern listed 13 June 2011, has been resolved. Should you have any queries please contact Airtel customer service at 121 or write to 121@in.airtel.com

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com

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Greetings,
This is a complaint letter from myself (Sudeep ganesh
- 9567333066) regarding my money getting deducted unnecessarily ( from
my Airtel Prepaid Kerala Account - 9567333066) through some ACTIVE SMS
service even though I have not subscribed for any.

SMS SERVICE DETAILS (Message Details) :-
Sender ID :- AD-97890
Type :- Dating
Category :- Dating Tips
Amt deducted :- One Rupee Per incoming SMS.
Last SMS Received :- On 11- JAN - 2011 at 02:47:03 AM

Steps already taken from my side :-

1) Spoke to an Airtel customer service executive regarding the same
and got a *fake
confirmation from his side that my problem has been resolved. It
may be kindly noted that
as per his direction I have also :-
1) send stop sms to 121
2) made the "Info service" in the massage settings of
my handset to "OFF" mode.


RESULT :- THE ISSUE STILL EXISTS < Still getting the amt deducting
dating tips sms. >


2) Spoke to a second Airtel customer service executive (Shamna on
09/Jan/2011) regarding the same and again received a *fake assurance
from her side that my problem has been resolved. Request Reference
number is CBDSB20109703258

RESULT :- THE ISSUE STILL EXISTS < Still getting the "amt deducting
dating tips" sms. >

3) Spoke to a senior Airtel customer service executive (Aishwarya on
11/Jan/2011) regarding the same. I told her that today morning
02:47:03 AM also I have received the "amt deducting dating tips" sms.
But she told me that she cant find any such sms service active for my
mobile <9567333066> and hence there is nothing that she can do
further.

I am using Airtel service for many years. But now a days, I am very
sorry to say that its really frustrating and irritating to the core.
The commitment, the service and attitude that we receive from the
customer care reps are totally horrible. There is no sorry figure, no
apologies and not even any respect. The second CSE namley Shamna just
kept the phone in between the conversation.

I am just astonished to realize that after making such a big mistake
nobody from the customer care is not even saying that "I/we am sorry"
ya "I/we apologize".


I expect the Airtel team to resolve my issue as early as possible and
let me know a true conformation from you side regarding the same
matter. I hope I get the justice this time with Airtel before making
me move towards the consumer court procedures.

Regards,
Sudeep Ganesh.
9567333066

Dear Sudeep Ganesh,

This is to inform you that your concern listed on 11 Jan. 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at airtel: About bharti airtel: Feedback

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com

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Dear Sudeep Ganesh,

We would like to inform you that your concern listed 11 Jan. 2012, has been resolved. Should you have any queries please contact Airtel customer service at airtel: About bharti airtel: Feedback

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com

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Dear sir ,
My name is Nishin George I port my vodafone number to Airtel (9846850087) accidentally i lost that SIM but the porting was successful . After i had applied for a duplicate Sim 3 weeks before they giv a card but untill now the card is not active . Please help me my Email Id is robertstanly087@yahoo.com. Please inform me what is the problem..

Dear Nishin ,

This is to inform you that your concern listed 20 May 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get intouch with us at www.airtel.in/airtelpresence

Regards
Rakesh Kumar
airtel Presence (airtel Customer Service Team)
bharti airtel limited
airtelpresence@in.airtel.com
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