Dear Mr. Aravind,

For your complaint you will have to send a written complaint to the nodal officer of the Company. Wait for the response for at least 10 days because the Nodal officer will have to provide you any solution within 10 working days. Send a written complaint and kindly revert back soon after getting any reply from him. The email address is:
nodalofficer.kerala@tatatel.co.in

Dear Sir/Madam,

I have taken a TATA DOCOMO no. in karnataka circle 5 days back. Since first day I am facing a weird technical problem. I was keep getting service sms from DOCOMO that 'Call charged @ Rs. 1.20' intermittently even if my mobile is kept idle(no call or sms) and lost around 20-30 Rs. When I complained this to customer care, they told you are being charged for sending STD sms, which I never sent but I had nothing to prove. I was also afraid if my no. is duplicated and being used for wrong purposes. I had complained to some guy Ahmed in supervisor level who has assured me of talking action but no solution.

Later I realized whenever my mobile gets 'switched on' from switched off stage, I am being charged for sending one STD sms. I complained this also to customer care but no hope. I have already lost lot of money and peace of mind. Now I am sick of talking to customer care guys (hopelessly I have called around 20 times with frustration and anger in last 4 days). It will great if I can get some help from this forum.

Rajesh Ranjan
TATA docomo no. - 07795067795

Dear Rajesh Ranjan,

We have received your complaint and we will ensure it is resolved soon.

Dear Rajesh Ranjan,

As per telephonic conversation with you, one complaint has been registered NWK091561116 which would be resolved by 18-AUG-2010 12:00:00.

Sir,
I ms. jyoti gulati haridwarmbl no.9837226635,9837667335 had buy yours
tata docomo no.7417405754because of 120 sms & other attracting schemes
from Asish Enterprises(opp. geet govind banquet hall haridwar) but
after activation i didnt get free 120 sms plan .he had given the wrong
infomation about plan & misbehave with me & said what i can do .he had
taken the full amount from me ..i just want to know whats the customer
fault?is this the way to behave with your customers the company used
to employee so custmer care executives n what they are doingt.they are
just spoiling company's name n reputation.you sold your no. retailer
get the money n whats about the customer....cheating.i just want you
to take action against his misbehaviour n please this is not a mistake
what is he doing he is selling the no.without knowing schemes or
cheating customers.i just want to know what i should do now .im happy
with your services but i need sms plan so i just want to give that sms
plan to me change my plan or give other no. with sms plan as i buy the
no. just becoz of sms plan.pase get solution of my complaint as early
as possible.
i will be grateful to you for your needful co-operation.
thanks
jyoti gulati
house no.d-5,4-a rajlok vihar
behind khoobsurat palace
haridwar
09837226635

7/12/2010 - Unnecessary subscription (such as meaningless message on 54321,etc pack) has been activated on my mobile no +919051930591(Service Provider :TATA DOCOMO GSM service, India) without my permission. I have never subscribed to any such service. This is not the first time,its happening continuosly. A couple a day before balance was deducted in same way without me subscribing to any such facility and now from last three days (i.e.3/12/2010, 4/12/2010 and 5/12/2010) unreasoningly my balance is deducted.I recharged with an amount of Rs 30/- and its being fully deducted.I hereby, request the company to refund my money and unsubscribe me from any such service and the same should be informed me. In future also such act should not repeated. Vijay Kumar Jha, Q.No. A/73/II, dhurwa, Ranchi - 834004 Jharkhand

We have received your complaint and we will ensure it is resolved soon.

despite our best efforts we are unable to reach you. Hence, kindly provide the TATA DOCOMO number to initiate further

I am facing so many problems. when i am dailing a number it is hanging, when i am opening inbox in that time also hanging. contuniously my hand set is restarting(NOKIA 3500). automatically my battery charge is discharging and it some time it will be switch off.for these problems i have changed another mobile alo but i am getting the same problem. so i am finilised no problem in mobile. problem is only in the TATA DOCOMO SIM CARD. plz help me........idont want to leave tata docomo.........

I, TAMAL CHATTERJEE , KRISHNAGAR , NADIA IS A DOCOMO SUBSCRIBER BEARING MOBILE NO. 7501666939 SORRY TO SAY THAT AS PER YOUR SERVICE, NETWORK , CUSTOMER CARE BEHAVIOUR , I WISH TO PORTING TO OTHER PROVIDER TO VODAFONE. PLEASE NOTE THAT ON 8TH OCTOBER 2011 , I SEND A SMS FOR PORTING. AND FROM YOUR END I GET A INOQUE PORTING CODE i.e. TV 315897 WHICH VALID UPTO 23RD OCTOBER 2011 FROM 12530 ON SAME DATE. BUT SORRY TO SAY THAT TILL DATE YOU ARE NOT RELEASE THE LINE. I COMPALIN AGAIN AGAIN TO YOUR CUSTOMER CENTRE , YOUR OTHER OFFICIAL FOR RELEASING THE LINE. BUT…. SO, A REQUEST OR COMPALIN FROM A SUBSCRIBER TO TAKE NECESSARY STEP AS AN EARLY DATE .