Sir/ Madam
I had requested for 2 Airtel mobile connections in the month of April.
The numbers allotted to me were:
9663372576
9663371576
I had paid Rs 300/-(total of Rs. 600/-) for each of these connections. I got a postal acknowledgment for the same from Airtel.
I had to travel abroad on an urgent basis, since I was not available during the personal verification; the connection was not activated & hence disconnected.
I am very much fine with this process.
After 3 months I returned back to India & happened to visit Airtel office at Koramangala 80 ft road office for the refund of the amount.
I was told that the systems were not working & that I have to visit again after 10 days.
10 days later I visited again, this time I was told to call up the call center & lodge a complaint.
I returned back & called from my alternative no to 121 to lodge a request for refund of my amount.
There I was told to send a mail to 121@airtelindia.com
My 1st mail was sent on 9th September

The reply I got on 11th
“Dear Airtel Customer,

Thank you for writing to us.

In our endeavour to serve you better, our systems are currently undergoing an up-gradation till 11-09-2009.

We will be able to revert with a resolution to your query by 13-09-2009. We regret the inconvenience caused and look forward for your cooperation in this regard.

Warm Regards
Airtel Customer Service “


I had not received any reply from them, so on 17th I wrote a reminder mail no reply … repeated on 22nd , I was upset so I wrote back on 22nd mentioning that I will lodge a complaint in the consumers for which I got immediate response

“Dear Sir Madam

Thank you for contacting Airtel.

You have expressed concern over refund not received for your Airtel numbers.

We understand your concern and will work towards resolving the same.

We would like to inform you that the refund amount has been returned back to us due to non availability of persons in the billing address.

Please, find the below mentioned details of your refund cheque.

Proactive Refund Cheque

HDFC Bank Cheque No 64652
Date 180609
Cheques Courriered through Speed Link Couriers on 220609
Deposit 300
Outstanding amount 167.17
Refund amount 132.83

In view of the above, we request you to kindly submit the written request for the refund of deposit at any of the nearest Airtel Relationship Center.

You could fax the letter to us on 9845500121 / 9845600121 or courier the same to the below address:

Bharti Mobile Ltd

DivyashreeTowers,

Opp to JayadevaHospital,

Bangalore-560029 “

I have been residing in this house for 18 months now, getting all letters. Now their courier person says I have shifted from this my house… I guess that’s funny.
I wrote back to them on 29 September asking for the courier details


I get a reply on October 2nd
The reply is
Dear Mr. Mallya

Thank you for contacting Airtel.

We understand from your previous interaction you have expressed concern over non receipt of refund amount for the mobile numbers 9663372576 and 9663371576.

We realize that this situation must have greatly inconvenienced you.

We would like to inform you that your concern has been registered with us under Service Request number is 28645061 and forwarded to concern department.



Please make note of the Service Request number for future communication and correspondance.



We will revert back to you on or before 12 10 09. We request your cooperation until such time.

Warm Regards

Krishnaprasath G
Customer Care Executive
Bharti Airtel Limited

I was asked to wait till 12th October
I wrote back again asking for the status
I get the same old reply on October 4th
Dear Mr. Mallya,

Thank you for contacting Airtel.

We understand from your previous interaction, you have expressed concern regarding the non-receipt of refund amount for your mobile numbers 9663372576 and 9663371576.

We sincerely regret for the inconvenience caused to you in this regard.

Please be informed that the refund Cheque has already been returned due to Shifted.

Hence, we request you to collect your Cheque in the below mentioned address.

Bharti Mobile Ltd
DivyashreeTowers,
Opp to JayadevaHospital,
Bangalore-560029.

Refund amounts for the Airtel Number 9663372576 is Rs 132.83/- and for the Number 9663371576 is Rs 200.40/-, the balance amount has already been adjusted with the outstanding amount.

For further assistance, mail us at 121@airtelindia.com.

We value your association with Airtel.

Warm Regards,

Nadeem Ahmed
Customer Care Executive
Bharti Airtel Limited,,

After my reply to the mail that I have not moved from my house
The send a mail

Dear Mr. Mallya,
Thank you for contacting Airtel.
You have requested for the refund of the security deposit/ excess amount to your address for your Airtel number 9663372576.
We like to bring to your notice that you can receive refund of your security deposit quickly through your bank account instead of cheque.
Hence, we request you to furnish the Bank details as mentioned below to initiate further action on the same.
Mobile Number:
Account Number:
Customer Name (As Per Bank Records):
Bank Account Number:
IFSC Number(refer cheque book):
MICR Number:
Bank Name:
Branch Name:
Alternate Number:
E-Mail ID:
Please be informed that the refund amount will be sent to your bank account as mentioned above within 10 working days from the request date.
We value your association with Airtel.
Warm Regards,
Remya Mohan
Customer Care Executive
Bharti Airtel Limited,,

They tell me that a quick way of getting my funds is by giving the bank details, again that will take 10 days….
I don’t understand if they are thinking that the customers are fools or that they themselves are in their own world.
I had requested a office boy from Divyashree Towers office to come and deliver the same… It will take an hour for that..

NO reply till date

For my Rs. 600 I have been made to write so many mails & go thru all the stress
I would claim back my Rs.600/- at the earliest
That’s all
Looking forward for a early reply
Yours truly
Girish Mallya

Dear Customer,


This is to inform you that your concern has been noted and our team is working on a resolution. At the outset, we apologies for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.


Regards,

Mohsin Khan
Airtel Customer Service Team