TATA prepaid Deducting money& cheating customers

**satyaprakash** · 10-07-2009, 08:23 PM

Dear Sir,
I'm Satya Prakash.N, using tata prepaid mobile for more than 3 years. I recharged 222rs two months back, I checked my balance after 3 days my balance was reduced to 100rs. I called Custemer care in this regard, but they kept me on hold for 1hour, and simply disconnect my call. Some times fortunately I spoke to one of the Senior managers(Mr. Guru Prasad and Manjunadh) they larged many complaints with out resolution. Even four days back they raised a complaint on priority, but no use.

**satyaprakash** · 10-07-2009, 08:46 PM

Dear Sir,

I'm Satya Prakash.N, a customer of Tata Indicom Prepaid mobile(9247280086). When I found my money was deducted without any reason from two months back, Customer Care Executives as well as their managers like Manjunadh & Mr.GuruPrasad, they kept me on many hours. It has been respeated many times. When I fortunately got an oppotunity they just larged complaints without resolution. Customer care people always use Fake names, later when I enquired, they simply escaped no one is their with that name.

I activated Do Not Disturb (DND) facility to avoid unnecesary calls and messages from My service provider( Tata Indicom). But they donl't bother about Customer privacy and making continue calls, sending unwanted messages.
I'm unable to change my number as it has been given to all of my professors, friends and relatives even in abroad.
With regards,
N.Satya Prakash,
Mobile#9247280086,
EFL University,
Hyderabad.

**advocate** · 10-11-2009, 05:34 PM

Dear Sir,

For your complaint you will have to send a written complaint to the nodal officer of the Company. Wait for the response for at least 10 days because the Nodal officer will have to provide you any solution within 10 working days. Send a written complaint and kindly revert back soon after getting any reply from him. The email address is:
nodalofficer.ap@tatatel.co.in

**satyaprakash** · 10-11-2009, 10:09 PM

I sent email on 11-10-2009 to nodalofficer.ap@tatatel.co.in. Do i need to send another written complaint through post? If yes, where can I get the nodal officer address?

Unregistered · 10-12-2009, 02:21 PM

As you suggested me to send a written complaint to the nodal officer I did. I got the following reply:
Dear Sir,

Greetings from Tata Indicom!

We truly value our relationship with you and regret for the inconvenience caused.

With reference to your email, we would like to inform you that you can get an instant response to any of our queries, requests or complaints through our 24/7 call center by dialing 121 (Postpaid) & 12524 (Prepaid) from your Tata Indicom phone or by writing an email to our customer care id customercare.ap@tatatel.co.in

We are forwarding your request/query to our Customer Care department and they will respond to you on priority.

Please be informed that the Nodal Desk has been designed only to handle escalation complaints and such scenarios where you are not satisfied by the quality of response received from our end. We anticipate your co-operation in this regard and assure you of our best services at all times.

Aside to Customer Care Team: Please address the Customer’s request/query on priority.

Yours sincerely,

Dheeraj Chatlani
Nodal-officer Andhra Pradesh

Tata TeleServices Ltd.

**satyaprakash** · 10-12-2009, 02:39 PM

As you suggested me to write a complaint to the Nodal officer, I did.
I got the below reply:
Dear Sir,

Greetings from Tata Indicom!

We truly value our relationship with you and regret for the inconvenience caused.

With reference to your email, we would like to inform you that you can get an instant response to any of our queries, requests or complaints through our 24/7 call center by dialing 121 (Postpaid) & 12524 (Prepaid) from your Tata Indicom phone or by writing an email to our customer care id customercare.ap@tatatel.co.in

We are forwarding your request/query to our Customer Care department and they will respond to you on priority.

Please be informed that the Nodal Desk has been designed only to handle escalation complaints and such scenarios where you are not satisfied by the quality of response received from our end. We anticipate your co-operation in this regard and assure you of our best services at all times.

Aside to Customer Care Team: Please address the Customer’s request/query on priority.

Yours sincerely,

Dheeraj Chatlani
Nodal-officer Andhra Pradesh

Tata TeleServices Ltd.

**satyaprakash** · 10-19-2009, 07:40 PM

Dear sir,

I got a message stating that they larged compaint against Deducting my money and the problem would be resolved within 6 hours, next i got another message that they raised another complaint stating that they larged another complaint (NTT07577922) From NODAL Officer, stating that my problem would resolve before 18.10.2009but not resolved stil now.
Plz give me a resolution to this problem.

Anticipating your positive reply,
With Regards,
N.Satya Prakash,
Mobile no#247280086,
EFL University,
Hyderabad.

**satyaprakash** · 10-23-2009, 10:41 PM

I still have not get any response from Tata indicom. pls check the mail.

**satyaprakash** · 10-23-2009, 10:49 PM

Dear Sir,

This is the reminder for Tata Indicom TATA prepaid Deducting money. I wrote a complaint and got a reply from you that please write a complaint to Nodal
Officer, the same day i wrote to the nodal officer, he raised a complaint and said that the problem would be resolver within 18-10-2009. But no response from them.

Even I wrote many times to you but no response. Pls check it once.

Anticipating your positive reply,

With Regards,
N.Satya Prakash,
English and Foreign Languages University,
Hyderabad,
Mobile No# 9247280086.

zafar kureshi · 04-04-2010, 08:49 AM

Sir,
kindly send me the call detail of my Tata Preaid no. 9212116253 to my mail id. ananarkali@gmail.com
It is very urgent for the personnel reasons.

Thanks